Planet42
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Planet42 faces severe and systemic customer experience failures across virtually every touchpoint. Customers consistently report unauthorized debit order deductions, unresolved credit bureau listings, ignored emails, and an inability to cancel contracts or return vehicles. The rare positive experiences praise individual staff or the initial concept of accessible car ownership, but these are vastly overshadowed by widespread complaints about billing, communication breakdowns, and vehicle quality.
Top Strengths:
- •Sales & Purchase Experience: A small number of customers praise the rent-to-own concept for making car ownership accessible when banks decline finance, describing the initial signup as smooth and life-changing.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Car Rental
33 hours 44 minutesAverage Time To Reply
-75 NPSRecommended: Unlikely
Replied to 89% of negative reviews
Typically takes less than 36 hours 10 min to reply
TrustIndex
0
Score
Ranking
#7
in Car Rental
Avg Reply
33 hours 44 minutes
NPS Score
-75
Recommended: Unlikely
Replied to 89% of negative reviews
Typically takes less than 36 hours 10 min to reply
Review Distribution
1.2|135 Reviews
May '25 - Apr '26
5(4.6%)
4(1.9%)
3(0.9%)
2(1.9%)
1(90.7%)
5(4.6%)
4(1.9%)
3(0.9%)
2(1.9%)
1(90.7%)
Recent reviews (135)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mojalefa M
1 reviews | Active since Jan 2020
9 Mar 2026, 14:17
Planet42 does not reply to emails. No customer service and no relationship with their customers unless it's about payments and their income only
I want to write an update regarding my woman's review that I consented to, that was removed because she was considered a third party and that only account holders are allowed to review. I am the account holder of this Polo vivo 1.4 with planet42. I will paste the review below so that I don't have to write the same thing again and then follow with the update. "Planet42 only cares about money. They do not care about customer satisfaction. My husband took a rent to buy Polo vivo 1.4 in November 2022, paying a ridiculous amount of R9176 per month till date. The car has been giving problems since it's arrival and we later found out that it was involved in an accident with the previous user, and this was not discussed prior to purchase💔 Why can't you be honest with your customers and sell reality instead of selling lies? You are ****. The car kept having problems and guess what? The insurance refused to help nor to fix it yet getting paid every month for absolutely nothing till date. It has reached a point that we can no longer afford to fix the car anymore because the problems are endless. The car has been in non working situation for close to a year now but R9176 is deducted every month. We have been sending countless emails to Planet42 for 2 years now to collect their useless car and cancel their **** contract. They are able to call and follow-up when in arrears to demand their money but they can't do the same when one wants to terminate a contract. Hense I have said above that you only care about the money because it benefits you and not customer satisfaction. I regret coming across you and suggesting approaching you. You have the worst customer service and the worst customer relationship ever. I demand a clear statement and a repossession of the car. Call my husband here **********" UPDATE Planet42 called and they promised to call me and promised call again tomorrow to resolve the issue. I will post another update tomorrow after the call
Helpful (0)
|Replies (0)MM
Mojalefa M
1 reviews | Active since Jan 2020
9 Mar 2026, 14:17
Planet42 does not reply to emails. No customer service and no relationship with their customers unless it's about payments and their income only
I want to write an update regarding my woman's review that I consented to, that was removed because she was considered a third party and that only account holders are allowed to review. I am the account holder of this Polo vivo 1.4 with planet42. I will paste the review below so that I don't have to write the same thing again and then follow with the update. "Planet42 only cares about money. They do not care about customer satisfaction. My husband took a rent to buy Polo vivo 1.4 in November 2022, paying a ridiculous amount of R9176 per month till date. The car has been giving problems since it's arrival and we later found out that it was involved in an accident with the previous user, and this was not discussed prior to purchase💔 Why can't you be honest with your customers and sell reality instead of selling lies? You are ****. The car kept having problems and guess what? The insurance refused to help nor to fix it yet getting paid every month for absolutely nothing till date. It has reached a point that we can no longer afford to fix the car anymore because the problems are endless. The car has been in non working situation for close to a year now but R9176 is deducted every month. We have been sending countless emails to Planet42 for 2 years now to collect their useless car and cancel their **** contract. They are able to call and follow-up when in arrears to demand their money but they can't do the same when one wants to terminate a contract. Hense I have said above that you only care about the money because it benefits you and not customer satisfaction. I regret coming across you and suggesting approaching you. You have the worst customer service and the worst customer relationship ever. I demand a clear statement and a repossession of the car. Call my husband here **********" UPDATE Planet42 called and they promised to call me and promised call again tomorrow to resolve the issue. I will post another update tomorrow after the call
0
Replies (0)AM
Anita M
1 reviews | Active since Jan 2020
9 Mar 2026, 10:42
Planet42 is a **** and has no relationship with its customers. Worst customer service ever. They do not reply to their emails when they are not about money
Planet42 only cares about money. They do not care about customer satisfaction. My husband took a rent to buy Polo vivo 1.4 in November 2022, paying a ridiculous amount of R9176 per month till date. The car has been giving problems since it's arrival and we later found out that it was involved in an accident with the previous user, and this was not discussed prior to purchase💔 Why can't you be honest with your customers and sell reality instead of selling lies? You are ****. The car kept having problems and guess what? The insurance refused to help nor to fix it yet getting paid every month for absolutely nothing till date. It has reached a point that we can no longer afford to fix the car anymore because the problems are endless. The car has been in non working situation for close to a year now but R9176 is deducted every month. We have been sending countless emails to Planet42 for 2 years now to collect their useless car and cancel their **** contract. They are able to call and follow-up when in arrears to demand their money but they can't do the same when one wants to terminate a contract. Hense I have said above that you only care about the money because it benefits you and not customer satisfaction. I regret coming across you and suggesting approaching you. You have the worst customer service and the worst customer relationship ever. I demand a clear statement and a repossession of the car. Call my husband here 0833949253
Helpful (0)
|Replies (0)AM
Anita M
1 reviews | Active since Jan 2020
9 Mar 2026, 10:42
Planet42 is a **** and has no relationship with its customers. Worst customer service ever. They do not reply to their emails when they are not about money
Planet42 only cares about money. They do not care about customer satisfaction. My husband took a rent to buy Polo vivo 1.4 in November 2022, paying a ridiculous amount of R9176 per month till date. The car has been giving problems since it's arrival and we later found out that it was involved in an accident with the previous user, and this was not discussed prior to purchase💔 Why can't you be honest with your customers and sell reality instead of selling lies? You are ****. The car kept having problems and guess what? The insurance refused to help nor to fix it yet getting paid every month for absolutely nothing till date. It has reached a point that we can no longer afford to fix the car anymore because the problems are endless. The car has been in non working situation for close to a year now but R9176 is deducted every month. We have been sending countless emails to Planet42 for 2 years now to collect their useless car and cancel their **** contract. They are able to call and follow-up when in arrears to demand their money but they can't do the same when one wants to terminate a contract. Hense I have said above that you only care about the money because it benefits you and not customer satisfaction. I regret coming across you and suggesting approaching you. You have the worst customer service and the worst customer relationship ever. I demand a clear statement and a repossession of the car. Call my husband here 0833949253
0
Replies (0)CK
Cris K
1 reviews | Active since Jan 2020
4 Mar 2026, 08:56
Assistance needed
Hi I would like to take this opportunity to thank M. Ntebo for taking her time to assist me in this time off much needed help. Why not 5 stars waiting on the comeback mail about some miner issues regarding matters . But for assistance and help 14 out of 10 to her. Thank you for assisting and responding promptly.
Helpful (0)
|Replies (0)CK
Cris K
1 reviews | Active since Jan 2020
4 Mar 2026, 08:56
Assistance needed
Hi I would like to take this opportunity to thank M. Ntebo for taking her time to assist me in this time off much needed help. Why not 5 stars waiting on the comeback mail about some miner issues regarding matters . But for assistance and help 14 out of 10 to her. Thank you for assisting and responding promptly.
0
Replies (0)AB
Alida B
1 reviews | Active since Jan 2020
27 Feb 2026, 06:16
RED LIGHT UNAUTHORIZED PAYMENT
Same issue as last month. Sending messages of outstanding payments. The cae was returned by myself and still they try to deduct the installment. Last month was the same issue and the deduction was only after 2 weeks refund after all the phone calls of debtors and explanations. I have proof.
Helpful (0)
|Replies (0)AB
Alida B
1 reviews | Active since Jan 2020
27 Feb 2026, 06:16
RED LIGHT UNAUTHORIZED PAYMENT
Same issue as last month. Sending messages of outstanding payments. The cae was returned by myself and still they try to deduct the installment. Last month was the same issue and the deduction was only after 2 weeks refund after all the phone calls of debtors and explanations. I have proof.
0
Replies (0)VT
Vernon T
1 reviews | Active since Jan 2020
26 Feb 2026, 17:22
No customer service.
Worst service ever they don't even reply regarding complaint submitted. I have summited to Reneilwe from planet 42 four emails. Don't even have the decency to answer my emails. Requested my contract and do not trust them. Please refrain using Planet42.
Helpful (0)
|Replies (0)VT
Vernon T
1 reviews | Active since Jan 2020
26 Feb 2026, 17:22
No customer service.
Worst service ever they don't even reply regarding complaint submitted. I have summited to Reneilwe from planet 42 four emails. Don't even have the decency to answer my emails. Requested my contract and do not trust them. Please refrain using Planet42.
0
Replies (0)JN
Joyce N
1 reviews | Active since Jan 2020
26 Feb 2026, 08:18
Customer Experience
I recently finished paying off my car, through PLANNET 42 car Rent to Own and I can honestly say I’ve had a great experience with them from start to finish. The entire team was professional, helpful, and made the process smooth and stress-free. Any queries I had were attended to clearly, and I always felt supported throughout my time with them. I truly appreciate the level of service I received and would confidently recommend this company PLANNET 42 car Rent to Own to anyone looking for a reliable and positive car-buying experience.
Helpful (0)
|Replies (0)JN
Joyce N
1 reviews | Active since Jan 2020
26 Feb 2026, 08:18
Customer Experience
I recently finished paying off my car, through PLANNET 42 car Rent to Own and I can honestly say I’ve had a great experience with them from start to finish. The entire team was professional, helpful, and made the process smooth and stress-free. Any queries I had were attended to clearly, and I always felt supported throughout my time with them. I truly appreciate the level of service I received and would confidently recommend this company PLANNET 42 car Rent to Own to anyone looking for a reliable and positive car-buying experience.
0
Replies (0)PN
Phindile N
1 reviews | Active since Jan 2020
24 Feb 2026, 06:39
HORRIBLE CUSTOMER SERVICE!
I sent a Termination request email and I have never experienced such rude customer service! They claim to not receive that email but I have sent them 2 emails already! I just want to cancel the subscription
Helpful (0)
|Replies (0)PN
Phindile N
1 reviews | Active since Jan 2020
24 Feb 2026, 06:39
HORRIBLE CUSTOMER SERVICE!
I sent a Termination request email and I have never experienced such rude customer service! They claim to not receive that email but I have sent them 2 emails already! I just want to cancel the subscription
0
Replies (0)GT