Planet42
2.9|1,729 reviews
LW
Lika W
1 reviews | Active since Member
25 May 2026, 05:42
incorrect credit bureau listing due to companys incompetence. need immediate recification
Good day
I am writing to you with absolute shock and disgust after receiving a notification this weekend that my credit score has dropped by 10 points due to a so‑called "missed payment" to Planet42.
Upon reviewing my credit report, it reflects a missed payment in March. This is completely false. I have never missed a payment, and this incorrect information is a direct result of your company’s ongoing incompetence and failure to maintain accurate records.
Your staff’s negligence is now affecting my credit profile, and this false arrears listing will remain visible for the next five years if not corrected immediately. This is unacceptable.
I hereby demand the following within 24 hours of receiving this email:
Written confirmation that the incorrect arrears listing has been removed from all credit bureaus.
Proof of rectification from each bureau where the false information was submitted.
Written confirmation that my account is and has always been up to date.
Your company’s repeated errors are now causing serious and unnecessary problems for me, and I am already seeking legal counsel regarding the damage caused to my credit record.
I expect this matter to be resolved urgently and confirmation of the corrected credit report to be sent to me within the next 24 hours.
Regards Lika White
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Replies (1)LW
Lika W's updateReviewer Update
27 May 2026, 13:20 Good dayYou have failed to respond within the 24‑hour timeframe clearly stated in my previous correspondence. This confirms yet again the ongoing negligence and incompetence within your organisation.Your failure to address the false and damaging credit information you submitted to the bureaus is now a deliberate act of non‑compliance. You have provided no proof of the alleged missed payments you claim exist over the past few years, nor the latest false listing for March. These listings remain incorrect and continue to harm my credit score.As a result of your non‑response and failure to rectify the matter, I am now escalating this issue formally to the following authorities:
- The National Credit Regulator (NCR)
- The Credit Ombud
- All major credit bureaus (TransUnion, Experian, Compuscan, XDS)
- Proof of every alleged missed payment you have reported over the past few years, including the March listing.
- Written confirmation that all incorrect arrears listings have been removed from every credit bureau.
- Proof of rectification from each bureau.
LW
Lika W's update27 May 2026, 13:20
Reviewer Update
Good dayYou have failed to respond within the 24‑hour timeframe clearly stated in my previous correspondence. This confirms yet again the ongoing negligence and incompetence within your organisation.Your failure to address the false and damaging credit information you submitted to the bureaus is now a deliberate act of non‑compliance. You have provided no proof of the alleged missed payments you claim exist over the past few years, nor the latest false listing for March. These listings remain incorrect and continue to harm my credit score.As a result of your non‑response and failure to rectify the matter, I am now escalating this issue formally to the following authorities:
- The National Credit Regulator (NCR)
- The Credit Ombud
- All major credit bureaus (TransUnion, Experian, Compuscan, XDS)
- Proof of every alleged missed payment you have reported over the past few years, including the March listing.
- Written confirmation that all incorrect arrears listings have been removed from every credit bureau.
- Proof of rectification from each bureau.