Mojalefa M

Planet42 does not reply to emails. No customer service and no relationship with their customers unless it's about payments and their income only

I want to write an update regarding my woman's review that I consented to, that was removed because she was considered a third party and that only account holders are allowed to review. I am the account holder of this Polo vivo 1.4 with planet42. I will paste the review below so that I don't have to write the same thing again and then follow with the update. "Planet42 only cares about money. They do not care about customer satisfaction. My husband took a rent to buy Polo vivo 1.4 in November 2022, paying a ridiculous amount of R9176 per month till date. The car has been giving problems since it's arrival and we later found out that it was involved in an accident with the previous user, and this was not discussed prior to purchase💔 Why can't you be honest with your customers and sell reality instead of selling lies? You are ****. The car kept having problems and guess what? The insurance refused to help nor to fix it yet getting paid every month for absolutely nothing till date. It has reached a point that we can no longer afford to fix the car anymore because the problems are endless. The car has been in non working situation for close to a year now but R9176 is deducted every month. We have been sending countless emails to Planet42 for 2 years now to collect their useless car and cancel their **** contract. They are able to call and follow-up when in arrears to demand their money but they can't do the same when one wants to terminate a contract. Hense I have said above that you only care about the money because it benefits you and not customer satisfaction. I regret coming across you and suggesting approaching you. You have the worst customer service and the worst customer relationship ever. I demand a clear statement and a repossession of the car. Call my husband here **********" UPDATE Planet42 called and they promised to call me and promised call again tomorrow to resolve the issue. I will post another update tomorrow after the call