Vap-Sure
Claimed Business
AI Review Summary
Based on recent customer reviews, Vap-Sure receives overwhelmingly positive feedback, with customers frequently praising named staff members such as Jan Grobler, Franco Maartens, and Keabetswe Monare for their professionalism, responsiveness, and kindness. The claims process is highlighted as smooth and efficient, with quick turnaround times noted. However, a small number of negative experiences involve disputes over market value assessments on claims and significant delays in resolving third-party claims, leaving affected customers frustrated by poor communication and lack of follow-through.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
4.7|13 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Vap-Sure
Based on recent customer reviews, Vap-Sure receives overwhelmingly positive feedback, with customers frequently praising named staff members such as Jan Grobler, Franco Maartens, and Keabetswe Monare for their professionalism, responsiveness, and kindness. The claims process is highlighted as smooth and efficient, with quick turnaround times noted. However, a small number of negative experiences involve disputes over market value assessments on claims and significant delays in resolving third-party claims, leaving affected customers frustrated by poor communication and lack of follow-through.
Vap-Sure has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Vap-Sure across 105 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
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Edwill van der Westhuizen
1 reviews | Active since Jan 2020
18 Feb 2026, 17:35
Helped with my claim
Jannie Grobler A great person that delivers a good service ...top customer satisfaction
Helpful (0)
|Replies (0)EvdW
Edwill van der Westhuizen
1 reviews | Active since Jan 2020
18 Feb 2026, 17:35
Helped with my claim
Jannie Grobler A great person that delivers a good service ...top customer satisfaction
0
Replies (0)MN
Makhosazana N
1 reviews | Active since Jan 2020
2 Feb 2026, 21:30
Listening to customers
Jan Grobler great service. He listened and did as I told him.
Helpful (0)
|Replies (0)MN
Makhosazana N
1 reviews | Active since Jan 2020
2 Feb 2026, 21:30
Listening to customers
Jan Grobler great service. He listened and did as I told him.
0
Replies (0)MM
AN
Anthony N
1 reviews | Active since Jan 2020
19 Oct 2025, 00:58
Excellent Service and Professional Support!
I recently filed a claim with Vap-Sure after a car accident, and I’m very pleased with how smoothly everything went. My broker, Ms. Ntombi Rapudi, was helpful and supportive throughout the process. A big thank you to Mr. Franco Maartens, the claim handler, for his professionalism, kindness, and quick assistance. Excellent service from Vap-Sure overall!
Helpful (0)
|Replies (0)AN
Anthony N
1 reviews | Active since Jan 2020
19 Oct 2025, 00:58
Excellent Service and Professional Support!
I recently filed a claim with Vap-Sure after a car accident, and I’m very pleased with how smoothly everything went. My broker, Ms. Ntombi Rapudi, was helpful and supportive throughout the process. A big thank you to Mr. Franco Maartens, the claim handler, for his professionalism, kindness, and quick assistance. Excellent service from Vap-Sure overall!
0
Replies (0)