Shocking service

I ordered and paid for 2 items from this company. Delivery time 1-3 days as per their Instagram and endless messages between me and them. They then apologized as black Friday caused a hiccup and promised to deliver by last Friday. Still nothing. More empty promises as well as a tracking number for my package to be delivered by 2 December through Aramex SA still nothing. They have not refunded me and I have requested this now. They don’t answer calls and only Reply to WhatsApp or emails when they feel like it. Another company that must not be used. If I don’t get my full refund I will open a case of theft and fraud against them too.