Bad business

Very Bad first impressions. I bought and paid for an order on the 3rd October 2023. I waited a full week to see if my order was processed and dispatched. I tried contacting the seller,but did not get a response from them. So I contacted Hello@bobshop and on the 16th October 2023 i get a message from the seller stating that it was the fault of Bobshop that I did not get my order processed and now they are out of stock and will re-imburse my monies. I know for fact that this is a lie because another shop did the exact same thing and later advertised the product at a higher price and stated that it was new stock. Companies like this should be reported for false/misleading advertising to the consumer council