CH
carl H
Active since Jun 2020
23
Reviews
0
Industries
Reviews
23 reviews14 months ago
Bad customer service
I have been a loyal supporter of AliExpress for many years and until recently I am doubting whether or not to continue to do so. My experience with my last purchase is one of very high disappointment in the platform. My purchase went off smoothly, the time it took for it to arrive in my destination country was okay and then the problem started with the back and forth blame game. The seller blamed AliExpress because they say that AliExpress choses the carrier not them. AliExpress says the issues with the carrier company and my customs office, The carrier does not respond to my emails and my customs office says that they can not pickup my tracking details I must contact the carrier company "Speedaf Logistics" which incidentally is the subject of my previous review on this platform. I feel that it is incumbent on the service provider "AliExpress" to engage with the carrier that they have utilised, and not the seller nor the buyer who have absolutely no control or say on who AliExpress utilises for their carrier service. I agree with the seller that AliExpress needs to resolve the issue with the carrier and not shift the blame to the buyer and seller. If AliExpress continues in this trajectory they are definitely going to lose their already dwindling customer base. I lost a bit of money but the overall service received was worst
0 replies
14 months ago
terrible service and dishonest company that can not be trusted.
Recently I made a purchase from AliExpress for an amount of $4 (roughly R76 at time of purchase). The parcel was sent by Speedaf and was ready at Johannesburg awaiting customs clearance. I received a message from speedaf logistics stating that the clearance amount to pay was $8.40 (roughly R156 at time of exchange rate). I queried this amount but did not get a response from speedaf logistic. I tried contacting our custom office and they informed me that they can not pickup the tracking number because it was not a South African tracking number. They suggested I contact the courier company, but I had no response from them. When I worked out the customs tariffs they wanted me to pay it worked out to roughly164% customs duty. I contacted AliExpress several times, but they refused to assist stating that I must contact my customs office and speedaf logistics to resolve the issue. In the first place it is AliExpress that utilise these Logistics companies and not the seller or buyer who have no control who AliExpress utilises for the courier company. To date I have not received my parcel nor has speedaf responded to my query. I wonder how many people were ********** by speedaf logistic company, who were not aware of their customs tariffs.
0 replies
14 months ago
Pine Timber should be dead wood timber terrible service .
I placed an order on 10th August 2024. I was told in September that they were waiting for the cutting list which they received from the carpenter I hired to to do the fittings. I waited till after December and contacted them during the January 2025 period and was told that they are waiting for the carpenter to collect. When I ordered the stuff I paid for delivery to my premises so why are they waiting for the carpenter to have my stuff delivered. I went in on the 17th February 2025, I was given the run around. The person at the dispatch refused to look for my order, siting that he needs to see my receipt that I have paid. I have the order details(number) ,but still refused to get my order. mean while at the front desk they say that my order was read last year. If so why did they not deliver it then. My question is if the order was prepared and was ready for dispatch, why am I given the run around. My answer is that nothing was done since I made payment in August 2024. I was assured by the manager that I will receive a call from her to resolve the issue today 2025-02-18. I waited the whole of the morning but never received any calls. When I contact the company the call taker says that the manager is not available and that she will give her the message. You and everyone else knows that is '' BS''.I have still not received a call from her. I have dealt with PINE TIMBER before but I will never recommend them to anyone based on this experience
0 replies
17 months ago
False and misleading advertising...shame on you Takealot
I recently made a purchase of a paper shredder on the 10th November. The item was advertised for R848 and I assumed that it was a black Friday deal so I purchased it. I then checked on my purchase the next day and my purchase was confirmed. I then waited for the delivery day, that was the 19th November, but I did not receive any sms from takealot confirming delivery. I then checked the order status and noticed that the order was cancelled without any reason being furnished to me. I made a query and I was told that there was no stock and that I will be refunded. I went online and checked the site and discovered the exact same item being advertised for R8409. I asked why when I queried my purchase, I was told that there is no stock and yet it is being advertised on the website. it received no response for a week and then I was told that when stock becomes available they will notify me. I checked the website for five consecutive days and the item is still being advertised despite them saying that there is no stock. I also checked the suppliers website and they had plenty stock. Now when I write to takealot I get an email response that looks like it is copied and pasted from different responders. The wording and format are identical to the last two responses.
0 replies
19 months ago
*****sters
I contacted this so called company to find out where about are they based. The person that answered the call sounded as though he no idea where the company was allegedly based. The second person I spoke to tells me that they are based in Durban. When I asked where about in Durban, he put the phone off. I went out to investigate where the company was supposed to be based, ''10 Outer Circuit Road, Prospecton," and found out that they have a false address on their web page. Please do not do business with these *****sters. Their website should be removed immediately
0 replies
21 months ago
Sanc frustration centre
In 2023/2024 I paid my sanc registration fee in 2023 August 23. I was of the opinion that everything was okay until in July 2024 I was applying for another position and I was told that I was not registered with sanc. I made an enquiry and was told that I was removed due to none payment. This came as a shock because I have proof of payment. I was then told that because I paid R50 short on my registration, that was the reason for my deregistration. I then asked why was I not sent any form of communication to state the latter, and I was told that it was my responsibility to make sure that my fees were paid on time. I argued that my fees were paid two months before due date which gave the department ample time to notify me that I had short paid. however that call centre taker I dealt with was extremely addiment and frankly very rude , and told me to contact the CEO vide email to lodge a complaint. I requested the email address and was told that it is on the website. I told him that it is not on the sanc website and his says that is my problem. I called back the next day and asked for my refund of the fees that I did pay, and I was told yet again to contact the CEO to sort out the issue. I asked for the CEO's email address and was told again to check on the sanc website. It is not rocket science to just give the email address if you say that it is on the website. On the sanc regulations/terms and conditions it states that a person can be deregistered from sanc due to professional misconduct, if they do not pay their sanc fees by the 31st December preceding the new registration year or they can be deregistered if they request to be removed. I did fail to pay my fees although I was R50 short nor did I request to be removed. The regulations makes no mention on how to remedy short payment of fees.
0 replies
26 months ago
Poor service
In January 2023 I lodged a complaint with CGSO and was told that I should lodge with NCC. I did do it and with some back and forth with different persons I managed to get my complaint registered in May 2023. I thought that this will finally sought my complaint out and will be able to get my monies refunded, but was just the beginning of long protracted back and forth of emails being sent. I sent them details of the company's banking details, email addresses telephone and whatsapp details screen shots, invoices and thought that this should result in something in my favour. I waited four months and had send the person dealing with me from the NCC an email to ask what the out comes was. It is a pity I cannot divulge names, but I was told that the process will be expedited speedily. I thought that at least now I will get some joy. Four months later and still nothing was forth coming and the perpetrator continues to do business as usual whilst I sit out of pocket. Ten months have passed with no word from the person that was dealing with my case. Are they waiting for the perpetrator to change business details and backing details again and trade as something else or is the concerned perpetrators paying someone to ignore the plight of the consumer. I am extremely disappointed with the NCC, but I am sure that the ******** is well pleased.
0 replies
30 months ago
Bad business
Very Bad first impressions. I bought and paid for an order on the 3rd October 2023. I waited a full week to see if my order was processed and dispatched. I tried contacting the seller,but did not get a response from them. So I contacted Hello@bobshop and on the 16th October 2023 i get a message from the seller stating that it was the fault of Bobshop that I did not get my order processed and now they are out of stock and will re-imburse my monies. I know for fact that this is a lie because another shop did the exact same thing and later advertised the product at a higher price and stated that it was new stock. Companies like this should be reported for false/misleading advertising to the consumer council
0 replies
35 months ago
Bad service
I am very disappointed with the service I received from Takealot recently. I have been buying from them for well over four year with no problems, but recently I bought an item from them and returned it because it was not what I had ordered. The item was returned to them on the 17th April 2023, and since I have not received my credit refund. Every time I send an email to them I get an automatic reply or an email to state that my refund will be processed.We are now in June 2023 and still no refund. This is unacceptable
53 replies
37 months ago
None existant service
I have an issue that has been dragging on since January 2023. I have numerous emails from the CGSO relating to my complaint and frankly it was a sheer waste of time, because after two months of emails, I still have not resolved the issue. The CGSO refered me to the commission, so I started the process with them. I have sent numerous emails to them using their "Complaint Form" to advisory@thencc.org.za and registry@thenct.org.za as from 10 August 2023. To date I have not received any phone call and neither have they rep**** to any of my emails. Were these organisations not established to safeguard the comsumer from ************ dealers. Are any of these so called consumer complaints platforms really there for the consumer, or are they just there to eat tax payers hard earned monies. To whom can I complain to regarding these orgins of the state
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
6 (26.08695652173913%)
1 Star
15 (65.21739130434783%)