National Consumer Commission
Unclaimed Business
|1.2|19 Reviews (last 12 months)|This business does not respond to reviews
National Consumer Commission
Unclaimed Business
|1.2
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the National Consumer Commission is drawing significant frustration from consumers seeking redress against suppliers, dealerships, and financial institutions. A recurring theme is prolonged silence after complaints are lodged, with customers consistently mentioning unanswered emails, automated replies, and cases stalling in tracing departments for months or years. Many feel abandoned after referrals from ombudsman bodies, citing a lack of enforcement and accountability. A small number of positive voices acknowledge eventual resolution and helpful intervention, but these are heavily outweighed by sentiments of disappointment in a body intended to protect consumer rights.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-75Unlikely
TrustIndex
2
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.2|19 Reviews
Sep '25 - Aug '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Khomotso M
1 reviews | Active since Jan 2016
5 May 2026, 11:41
Ongoing Delay and Lack of Feedback – National Consumer Commission (NCC)
I lodged a complaint with the (Ref: CC2026/01/0255) regarding a dispute with a dealership that has consistently failed to respond to any attempts at engagement. While I appreciate that my case was acknowledged and eventually placed on the tracing list due to the supplier’s non-responsiveness, I am becoming increasingly concerned about the lack of progress and communication. On 19 March 2026, I was informed that a complaint form would be hand-delivered to the supplier to facilitate engagement. However, more than a month later, there has been no confirmation that this step has been carried out. The only update on the portal (dated 12 April 2026) reflects the same status without any indication of further action. The supplier has a documented pattern of ignoring communication, including during the process, which makes timely intervention even more critical. At this stage, I am simply seeking clarity and progress on the matter. I would appreciate more consistent communication and updates from the NCC regarding the steps being taken to resolve the complaint. I remain hopeful that the matter will be handled with the urgency and seriousness it requires.
Helpful (0)
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Khomotso M
1 reviews | Active since Jan 2016
5 May 2026, 11:41
Ongoing Delay and Lack of Feedback – National Consumer Commission (NCC)
I lodged a complaint with the (Ref: CC2026/01/0255) regarding a dispute with a dealership that has consistently failed to respond to any attempts at engagement. While I appreciate that my case was acknowledged and eventually placed on the tracing list due to the supplier’s non-responsiveness, I am becoming increasingly concerned about the lack of progress and communication. On 19 March 2026, I was informed that a complaint form would be hand-delivered to the supplier to facilitate engagement. However, more than a month later, there has been no confirmation that this step has been carried out. The only update on the portal (dated 12 April 2026) reflects the same status without any indication of further action. The supplier has a documented pattern of ignoring communication, including during the process, which makes timely intervention even more critical. At this stage, I am simply seeking clarity and progress on the matter. I would appreciate more consistent communication and updates from the NCC regarding the steps being taken to resolve the complaint. I remain hopeful that the matter will be handled with the urgency and seriousness it requires.
0
Replies (0)MH
Magritha H
1 reviews | Active since Jan 2016
5 May 2026, 06:33
The National Consumer Act. What a joke.........
I send Land rover to Boost freaks in Roodepoort to replace a sumplug that i purchased from Landrover. my vehicle was taken home to the owner's house with out my permission. The next morning it was raining and the owner bumped my vehicle. they said they will Repair it. this was four years ago. because the vehicle stood for two years before the panel beating was done the vehicles engine rusted internal.. the engine was overhauled but it will not run. after one year the Ombudsman referred the case to the National Consumer Commission. The case was referred to there tracing department because the owner did not reply to there mail. ONE YEAR LATER THE TRACING DEPARTMENT STILL HAS NOT GONE OUT TO MAKE CONTACT WITH THE OWNER. THEY HAVE NOT EVEN TRIED TO PHONE HIM ON HIS CELL. HOW IS THE CONSUMER PROTECTION ACT PROTECTING CONSUMERS????????
Helpful (0)
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Magritha H
1 reviews | Active since Jan 2016
5 May 2026, 06:33
The National Consumer Act. What a joke.........
I send Land rover to Boost freaks in Roodepoort to replace a sumplug that i purchased from Landrover. my vehicle was taken home to the owner's house with out my permission. The next morning it was raining and the owner bumped my vehicle. they said they will Repair it. this was four years ago. because the vehicle stood for two years before the panel beating was done the vehicles engine rusted internal.. the engine was overhauled but it will not run. after one year the Ombudsman referred the case to the National Consumer Commission. The case was referred to there tracing department because the owner did not reply to there mail. ONE YEAR LATER THE TRACING DEPARTMENT STILL HAS NOT GONE OUT TO MAKE CONTACT WITH THE OWNER. THEY HAVE NOT EVEN TRIED TO PHONE HIM ON HIS CELL. HOW IS THE CONSUMER PROTECTION ACT PROTECTING CONSUMERS????????
0
Replies (0)GM
Genevieve M
1 reviews | Active since Feb 2019
8 Apr 2026, 12:48
Pathetic
I lodged a complaint against Airbnb in early January 2026. The NCC subsequently referred me to the Ombudsman. Two months later, the Ombudsman informed me that I needed to provide the NCC with a letter confirming that no resolution could be reached with Airbnb. I sent this letter to Mr. Nicolas Malatji on 18 March 2026 and have followed up several times since then. To date, I have not received any response. This delay is unacceptable. I kindly request that this matter be assigned to a competent staff member who can provide timely attention and resolution.
Helpful (0)
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Genevieve M
1 reviews | Active since Feb 2019
8 Apr 2026, 12:48
Pathetic
I lodged a complaint against Airbnb in early January 2026. The NCC subsequently referred me to the Ombudsman. Two months later, the Ombudsman informed me that I needed to provide the NCC with a letter confirming that no resolution could be reached with Airbnb. I sent this letter to Mr. Nicolas Malatji on 18 March 2026 and have followed up several times since then. To date, I have not received any response. This delay is unacceptable. I kindly request that this matter be assigned to a competent staff member who can provide timely attention and resolution.
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
13 Mar 2026, 07:08
Unresolved case
Dear First National Bank Support Team, I hope this message finds you well. I am writing to formally follow up on a case that I opened with FNB in September 2025. It has now been approximately seven months, and I have not yet received any feedback or resolution regarding the matter. I kindly request an update on the status of my case and would appreciate it if this matter could be attended to as soon as possible. The long delay has caused concern, and I would like to understand the progress being made toward resolving the issue. Please advise on the current status of my case and the next steps, if any information is required from my side to assist with the process. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Keamogetswe Matseoane
Helpful (0)
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Keamogetswe K
1 reviews | Active since Jan 2022
13 Mar 2026, 07:08
Unresolved case
Dear First National Bank Support Team, I hope this message finds you well. I am writing to formally follow up on a case that I opened with FNB in September 2025. It has now been approximately seven months, and I have not yet received any feedback or resolution regarding the matter. I kindly request an update on the status of my case and would appreciate it if this matter could be attended to as soon as possible. The long delay has caused concern, and I would like to understand the progress being made toward resolving the issue. Please advise on the current status of my case and the next steps, if any information is required from my side to assist with the process. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Keamogetswe Matseoane
0
Replies (0)DC
Dalton C
1 reviews | Active since Jun 2018
11 Mar 2026, 12:24
National Consumer Commission does not serve the people of South Africa
Logged a report / claim against a Car Dealership after going through MIOSA ( Motor Industry Ombudsman) logged a complain in OCTOBER 2024, i have only been provided a reference number and as of MARCH 2026 i have requested MULTIPLE times for an update on the matter, yet my emails to Ms Francina Phogole have gone unanswered. Just another **** service brought to you by the Government of South Africa.
Helpful (0)
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Dalton C
1 reviews | Active since Jun 2018
11 Mar 2026, 12:24
National Consumer Commission does not serve the people of South Africa
Logged a report / claim against a Car Dealership after going through MIOSA ( Motor Industry Ombudsman) logged a complain in OCTOBER 2024, i have only been provided a reference number and as of MARCH 2026 i have requested MULTIPLE times for an update on the matter, yet my emails to Ms Francina Phogole have gone unanswered. Just another **** service brought to you by the Government of South Africa.
0
Replies (0)NP
IH
I H
1 reviews | Active since Sept 2012
5 Feb 2026, 09:00
NCC Non-Response: Complaint Ignored for Over 2 Months
I lodged a formal consumer complaint with the National Consumer Commission on 21 November 2025. It has now been over two months with no substantive response. I have followed up multiple times and only received automated emails promising a response within 48 business hours, which never happened. I have since escalated the matter by emailing NCC again and copying the DTIC and ICASA, yet still received no response. This lack of communication and follow-through is extremely concerning for a statutory body responsible for consumer protection. Consumers rely on the NCC when large companies fail to act fairly — but in this case, the NCC itself has failed to engage. I am documenting this publicly due to continued silence and lack of accountability.
Helpful (0)
|Replies (0)IH
I H
1 reviews | Active since Sept 2012
5 Feb 2026, 09:00
NCC Non-Response: Complaint Ignored for Over 2 Months
I lodged a formal consumer complaint with the National Consumer Commission on 21 November 2025. It has now been over two months with no substantive response. I have followed up multiple times and only received automated emails promising a response within 48 business hours, which never happened. I have since escalated the matter by emailing NCC again and copying the DTIC and ICASA, yet still received no response. This lack of communication and follow-through is extremely concerning for a statutory body responsible for consumer protection. Consumers rely on the NCC when large companies fail to act fairly — but in this case, the NCC itself has failed to engage. I am documenting this publicly due to continued silence and lack of accountability.
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
3 Feb 2026, 11:11
No response
My case was submitted, but I have not received any acknowledgement or response to date. This lack of communication has been disappointing.”
Helpful (0)
|Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
3 Feb 2026, 11:11
No response
My case was submitted, but I have not received any acknowledgement or response to date. This lack of communication has been disappointing.”
0
Replies (0)