IH
I H
Active since Sep 2012
50
Reviews
0
Industries
Reviews
50 reviews1 month ago
Unprofessional customer service from DiscoverCars
I have been a loyal user of DiscoverCars for more than four years and have recommended their platform to friends and family. Unfortunately, my recent interaction with their customer support team (Stanislav and Steve) was very disappointing. When I contacted support regarding a cancellation and booking credit request, the issue was not properly investigated. Instead, the responses I received were dismissive and included assumptions about actions I supposedly took. One response even suggested that I must have requested a refund myself or that someone else had access to my devices. This is completely untrue and not an appropriate assumption to make without evidence. When I asked for clarification, I was told that the case would not be escalated further and received the following response: “I’m afraid I can’t explain the matter any more concisely. I look forward to yet another reply.” - Steve This type of communication from customer service is extremely disappointing. To be clear, I am not seeking compensation. What I expected was professional handling of the situation and respectful communication. After years of using DiscoverCars, this experience has unfortunately left me very disappointed.
0 replies
2 months ago
Clicks Online Price Not Honoured – Wasted Time & Fuel going to in-store
I am extremely disappointed in the service received from Clicks regarding an online order placed for Andolex C 200ml Mouth Wash. The online advertised price was R107 (30% off) instead of R153. I placed the order through the Clicks app, and it clearly stated: “Total to be paid in-store: R107.00.” I then received an SMS to collect from the Clicks Welgemoed branch. When I arrived in store, I was told the price is R153, not the advertised R107. I spent 50 minutes in-store while the pharmacist and store manager, Gerald, tried to resolve the issue. He contacted head office and was transferred between five different departments without assistance. This is clearly a system/technical issue on Clicks’ side, especially since: The app still reflects R107. The promotion screenshot clearly shows R107. The system forces the order into “scripts” instead of allowing normal online payment. I am now unable to log in properly due to an error message. This is not acceptable. As a consumer, I am entitled to the advertised price. If Clicks has internal system issues, that is not the customer’s responsibility. I wasted fuel and 50 minutes of my morning due to Clicks’ system error. I expect: The product to be honoured at the advertised price of R107. Compensation for wasted time and fuel. Urgent resolution and written feedback. Order details and screenshots have been provided to the store manager.
0 replies
2 months ago
CGSO complaint lodged – no feedback after exceeded response timeframe
I lodged a formal complaint with the Consumer Goods and Services Ombud (CGSO) under reference 202512-0177332 regarding a dispute with Takealot and a supplier selling underweight goods. On 07 January 2026, I was advised that my complaint had been sent to the supplier and that feedback would be provided after an indicative period of 15 business days. That timeframe has now been exceeded by a significant margin. Despite multiple follow-ups, I have received no further communication, status update, or indication of progress from the CGSO. While I understand that investigations can take time, a complete lack of communication after stated timelines have elapsed is concerning. As an ombud body, I would expect at minimum: Ongoing communication Status updates when timelines are exceeded Transparency regarding next steps I am posting this review to request accountability and a response, and to highlight the lack of communication experienced during this process.
53 replies
2 months ago
NCC Non-Response: Complaint Ignored for Over 2 Months
I lodged a formal consumer complaint with the National Consumer Commission on 21 November 2025. It has now been over two months with no substantive response. I have followed up multiple times and only received automated emails promising a response within 48 business hours, which never happened. I have since escalated the matter by emailing NCC again and copying the DTIC and ICASA, yet still received no response. This lack of communication and follow-through is extremely concerning for a statutory body responsible for consumer protection. Consumers rely on the NCC when large companies fail to act fairly — but in this case, the NCC itself has failed to engage. I am documenting this publicly due to continued silence and lack of accountability.
0 replies
2 months ago
Support was fast and efficient
My experience with Yaga has been great. Their support responded fast to my query. Thus far, no complaints from me, happy as a buyer and seller.
0 replies
2 months ago
Insufficient Notice of Fibre Price Increase – Mweb
I would like to lodge a formal complaint regarding Mweb’s recent price increase notification on my fibre package, Uncapped 50/25 Mbps Fibre Lite – Openserve. I was informed TODAY - 4 February 2026 - that my monthly fee will increase from R699 to R749 effective 1 March, however this notice was provided with less than 30 days’ lead time. As a customer who has been with Mweb for nearly six years, I find this extremely disappointing and unfair, particularly as I work from home and rely heavily on stable internet connectivity. Based on Mweb’s own published Terms and Conditions and past public statements, customers are meant to receive at least 30 days’ notice for any price increases. In this instance, that standard has not been met, which places customers at a disadvantage and limits our ability to properly evaluate alternatives or make informed financial decisions. Adequate notice is essential so customers can: - Assess affordability - Compare alternative providers - Arrange a seamless transition if necessary - Avoid disruption to work-from-home commitments The short notice effectively removes the ability to make a fair and considered choice, which I believe is not in line with reasonable consumer expectations or Mweb’s own stated policies. I would appreciate: - Clarification on why the 30-day notice period was not adhered to - Consideration for existing loyal customers - A fair resolution regarding this increase I have generally valued Mweb’s service over the years, however this situation has left me feeling disregarded as a long-standing customer.
0 replies
2 months ago
Planet Fitness refuses to disclose CPI for 16.18% fee increase and ignores written responses
I am submitting this as a new complaint because my previous HelloPeter review and subsequent updates are no longer receiving any response from Planet Fitness, despite the issue remaining unresolved. I am disputing a 16.18% membership fee increase app**** for 2026. While my contract allows for an annual increase at the greater of 10% or CPI, Planet Fitness has repeatedly failed to provide the specific CPI percentage and calculation used to justify this increase, despite multiple written requests. What is particularly concerning is the pattern of engagement: Planet Fitness eventually responds with a generic, copy-and-paste email I reply in writing, addressing the substance of their response My reply is then ignored Another generic response follows later, again failing to answer the question This has occurred across multiple emails and reference numbers. All correspondence is unsigned and attributed only to “Planet Fitness”, with no named individual taking accountability. The Plattekloof club has also been copied on several emails and has not responded or intervened in any way. I am not refusing an increase, I am requesting transparency and compliance with the contract. The continued refusal to provide CPI information, combined with ongoing non-response, is deeply concerning and leaves me with no option but to escalate further. I am seeking: - Written disclosure of the CPI percentage and calculation used to justify the 16.18% increase, or - Adjustment of my membership fee to a contractually compliant level.
0 replies
3 months ago
Unjustified 16.18% Membership Fee Increase & No Response to Formal Dispute
I have been a Planet Fitness member since September 2021. After completing my fixed-term contract, my membership continued on a month-to-month basis. My monthly fee increased by 10.75% from 2024 to 2025, and then by a sudden 16.18% from 2025 to 2026. I queried this, as my contract (clause 6.2) clearly states that post–fixed-term increases are limited to the greater of 10% or CPI. Despite multiple written queries, Planet Fitness has: - Failed to provide the CPI figure or calculation used to justify a 16.18% increase - Provided responses that misstate the contract terms (including incorrectly referring to an “annual anniversary date”) - Failed to respond at all after I set a reasonable written deadline I am not disputing that fees may increase annually — I am disputing an unsubstantiated increase that exceeds contractual limits, combined with a lack of transparency and poor dispute handling. As a consumer, this experience has been frustrating and disappointing. I am still awaiting a substantive response or correction of the fee in line with the contract. Desired outcome: Written justification of the increase in line with the contract, or correction of the membership fee to a compliant amount.
280 replies
3 months ago
Parmalat/Lactalis Competition Complaint Ignored for Over a Month
I am extremely disappointed with how Parmalat/Lactalis has handled my complaint regarding their “Everything Needs Cheese” competition. On 18 December, I lodged a formal complaint after two valid, unused till slips were incorrectly rejected as “already used” when entering the competition via the official QR code and WhatsApp system. I provided receipts, screenshots, and full details. On 22 December, I was asked to provide my cellphone number, which I did immediately. Since then, I have had to repeatedly follow up myself (5 January, 15 January, and 19 January). I received multiple responses stating that my enquiry had been “escalated to Head Office” and later to the “Marketing Team”, with assurances that I would be contacted. No one ever contacted me. This includes emails from Denzel, Pulendron, Brenda and Benedict... all just automated response type emails with no follow through. As of today, more than one month later, I have: - Received no explanation for why valid receipts were rejected - Had no confirmation that my entries were reviewed - Received no resolution or accountability Despite setting a clear final deadline in writing, Parmalat/Lactalis failed to respond again. This is not just poor customer service — it raises serious concerns about the fairness and integrity of their promotional competition. I regret having to escalate publicly, but private channels have been completely ineffective.
56 replies
3 months ago
Parmalat/Lactalis Competition Complaint Ignored for Over a Month
I am extremely disappointed with how Parmalat/Lactalis has handled my complaint regarding their “Everything Needs Cheese” competition. On 18 December, I lodged a formal complaint after two valid, unused till slips were incorrectly rejected as “already used” when entering the competition via the official QR code and WhatsApp system. I provided receipts, screenshots, and full details. On 22 December, I was asked to provide my cellphone number, which I did immediately. Since then, I have had to repeatedly follow up myself (5 January, 15 January, and 19 January). I received multiple responses stating that my enquiry had been “escalated to Head Office” and later to the “Marketing Team”, with assurances that I would be contacted. No one ever contacted me. This includes emails from Denzel, Pulendron, Brenda and Benedict... all just automated response type emails with no follow through. As of today, more than one month later, I have: - Received no explanation for why valid receipts were rejected - Had no confirmation that my entries were reviewed - Received no resolution or accountability Despite setting a clear final deadline in writing, Parmalat/Lactalis failed to respond again. This is not just poor customer service — it raises serious concerns about the fairness and integrity of their promotional competition. I regret having to escalate publicly, but private channels have been completely ineffective.
0 replies
Review Distribution
5 Star
2 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (6%)
1 Star
45 (90%)