Discovercars.com
Claimed Business
Discovercars.com
Claimed Business
53 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Discovercars.com receives praise for its easy booking process, competitive pricing, and friendly service staff at certain locations. Many customers highlight the platform's user-friendly website and good value insurance packages. However, a significant portion of reviewers report frustration with hidden fees, unexpected charges at the counter, and insurance coverage that was not accepted by local rental agencies. Several customers experienced no-car availability despite confirmed reservations, and others found the refund and deposit return process unreliable and slow.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
23h 37mReply Time
-18 NPSUnlikely
Replied to 17% of negative reviews
Reply time on negative reviews: 17 hours 11 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
23h 37m
NPS Score
-18
Recommended: Unlikely
Replied to 17% of negative reviews
Reply time on negative reviews: 17 hours 11 min
Review Distribution
3.3|53 Reviews
May '25 - Apr '26
5(52.8%)
4(1.9%)
3(1.9%)
2(9.4%)
1(34%)
5(52.8%)
4(1.9%)
3(1.9%)
2(9.4%)
1(34%)
Frequently Asked Questions About Discovercars.com
Based on recent customer reviews, Discovercars.com receives praise for its easy booking process, competitive pricing, and friendly service staff at certain locations. Many customers highlight the platform's user-friendly website and good value insurance packages. However, a significant portion of reviewers report frustration with hidden fees, unexpected charges at the counter, and insurance coverage that was not accepted by local rental agencies. Several customers experienced no-car availability despite confirmed reservations, and others found the refund and deposit return process unreliable and slow.
Discovercars.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. They reply to 17% of negative reviews, typically within 17 hours 11 min. Hellopeter has tracked Discovercars.com across 113 total reviews. How is the TrustIndex calculated? →
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
Jeanne
1 reviews | Active since Jan 2020
17 Mar 2026, 21:18
Contrary to advertising there is no free cancellation
Contrary to advertising there is no free cancellation. They cancelled my reservation and kept my prepaid money. I would never rent from them. The warehouse they bring you to has no live agents, just a computer screen. It took over two hours and then I was unable to rent a pre reserved car
Helpful (0)
|Replies (0)J
Jeanne
1 reviews | Active since Jan 2020
17 Mar 2026, 21:18
Contrary to advertising there is no free cancellation
Contrary to advertising there is no free cancellation. They cancelled my reservation and kept my prepaid money. I would never rent from them. The warehouse they bring you to has no live agents, just a computer screen. It took over two hours and then I was unable to rent a pre reserved car
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Mike
1 reviews | Active since Jan 2020
15 Mar 2026, 09:48
It was amazing experience
It was amazing experience. The car was brand new. And they took us at the airport . They were very kind. There were some reasons i picked this company one of them there deposit amount is really low like 100 euro
Helpful (0)
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Mike
1 reviews | Active since Jan 2020
15 Mar 2026, 09:48
It was amazing experience
It was amazing experience. The car was brand new. And they took us at the airport . They were very kind. There were some reasons i picked this company one of them there deposit amount is really low like 100 euro
0
Replies (0)N
Nancy
1 reviews | Active since Jan 2020
13 Mar 2026, 14:15
I dont see why you cannot rent me a car with a valid duplicate ID from MVA
I dont see why you cannot rent me a car with a valid duplicate ID from MVA.We fly out the country with a duplicate ID but you cannot rent me a car because of that.Enterprise next door had no.problems at all
Helpful (0)
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Nancy
1 reviews | Active since Jan 2020
13 Mar 2026, 14:15
I dont see why you cannot rent me a car with a valid duplicate ID from MVA
I dont see why you cannot rent me a car with a valid duplicate ID from MVA.We fly out the country with a duplicate ID but you cannot rent me a car because of that.Enterprise next door had no.problems at all
0
Replies (0)K
IH
I H
1 reviews | Active since Jan 2020
12 Mar 2026, 08:23
Unprofessional customer service from DiscoverCars
I have been a loyal user of DiscoverCars for more than four years and have recommended their platform to friends and family. Unfortunately, my recent interaction with their customer support team (Stanislav and Steve) was very disappointing. When I contacted support regarding a cancellation and booking credit request, the issue was not properly investigated. Instead, the responses I received were dismissive and included assumptions about actions I supposedly took. One response even suggested that I must have requested a refund myself or that someone else had access to my devices. This is completely untrue and not an appropriate assumption to make without evidence. When I asked for clarification, I was told that the case would not be escalated further and received the following response: “I’m afraid I can’t explain the matter any more concisely. I look forward to yet another reply.” - Steve This type of communication from customer service is extremely disappointing. To be clear, I am not seeking compensation. What I expected was professional handling of the situation and respectful communication. After years of using DiscoverCars, this experience has unfortunately left me very disappointed.
Helpful (0)
|Replies (0)IH
I H
1 reviews | Active since Jan 2020
12 Mar 2026, 08:23
Unprofessional customer service from DiscoverCars
I have been a loyal user of DiscoverCars for more than four years and have recommended their platform to friends and family. Unfortunately, my recent interaction with their customer support team (Stanislav and Steve) was very disappointing. When I contacted support regarding a cancellation and booking credit request, the issue was not properly investigated. Instead, the responses I received were dismissive and included assumptions about actions I supposedly took. One response even suggested that I must have requested a refund myself or that someone else had access to my devices. This is completely untrue and not an appropriate assumption to make without evidence. When I asked for clarification, I was told that the case would not be escalated further and received the following response: “I’m afraid I can’t explain the matter any more concisely. I look forward to yet another reply.” - Steve This type of communication from customer service is extremely disappointing. To be clear, I am not seeking compensation. What I expected was professional handling of the situation and respectful communication. After years of using DiscoverCars, this experience has unfortunately left me very disappointed.
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Replies (0)