KK
Keamogetswe K
Active since Jan 2022
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
Unresolved case
Dear First National Bank Support Team, I hope this message finds you well. I am writing to formally follow up on a case that I opened with FNB in September 2025. It has now been approximately seven months, and I have not yet received any feedback or resolution regarding the matter. I kindly request an update on the status of my case and would appreciate it if this matter could be attended to as soon as possible. The long delay has caused concern, and I would like to understand the progress being made toward resolving the issue. Please advise on the current status of my case and the next steps, if any information is required from my side to assist with the process. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Keamogetswe Matseoane
0 replies
1 month ago
Unresolved case
Dear First National Bank Support Team, I hope this message finds you well. I am writing to formally follow up on a case that I opened with FNB in September 2025. It has now been approximately seven months, and I have not yet received any feedback or resolution regarding the matter. I kindly request an update on the status of my case and would appreciate it if this matter could be attended to as soon as possible. The long delay has caused concern, and I would like to understand the progress being made toward resolving the issue. Please advise on the current status of my case and the next steps, if any information is required from my side to assist with the process. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Keamogetswe Matseoane
53 replies
1 month ago
Bank app
Dear Standard Bank Support Team, I hope you are well. I am writing to report an issue I experienced while trying to make an immediate payment using the Standard Bank Mobile App today. When I attempted to send the payment, the system showed a message stating that an immediate payment to the same beneficiary for the same amount had already been made today. However, I have not made any immediate payment today using my banking app. Because of this message, I am unable to complete my transaction. Kindly assist in checking my account and advising why this error is appearing, as I need to complete the payment urgently. Thank you for your assistance. Kind regards, Keamogetswe Matseoane
53 replies
2 months ago
No response
Written proof that my matter was officially referred to the NCC. The official NCC reference number. The date on which the complaint was lodged. The name and contact details of the NCC consultant handling the matter.
56 replies
2 months ago
No response
Good day, I am writing to follow up on my business account, which is currently on hold pending the NCC investigation (Ref: THE SWEET TREATS HUB/2025). I have not received any feedback regarding the status of the investigation. Kindly provide an update and advise on the expected timeline for resolution, as this matter is affecting my business operations. Your urgent assistance will be highly appreciated.
221 replies
2 months ago
Unsolved
Subject: FINAL ESCALATION: Unresolved Freezing of Business Account – The Sweet Treat Hub (6+ Months) Dear FNB Complaints and Risk Management Team, I am writing to formally escalate, as a matter of urgency, the continued freezing of my FNB Business Account, which has now exceeded six months without resolution. Business Name: The Sweet Treat Hub Account Holder: Keamogetswe Matseoane Estimated Funds Frozen: ±R40,000 FNB has repeatedly advised that the account remains frozen pending feedback from the National Credit Commission (NCC). However, despite ongoing requests, I have not been provided with: - An NCC reference number - Written confirmation of the date the matter was submitted to NCC - A clear explanation of the exact issue under investigation - Any realistic timeline for resolution I confirm that: - The matter has already been escalated to the Ombudsman, with no resolution - Formal complaints were submitted to both FSCA and NCC on 16 January 2026 - As of today, no response or reference has been received from either regulator This prolonged restriction has caused serious financial prejudice, disrupted business operations, and denied me access to my own funds without due process or transparency. ### I hereby formally request, within 7 business days: 1. Written confirmation that the matter is actively with the NCC 2. The official NCC reference number and submission date 3. A detailed explanation of the basis for the continued freeze 4. Clear next steps toward resolution or release of funds Should this matter remain unresolved or inadequately addressed, I will proceed with further regulatory escalation and legal advice, as the delay has become unreasonable and detrimental to my business. I trust this matter will now receive urgent attention. Yours faithfully, Keamogetswe Matseoane The Sweet Treat Hub
56 replies
2 months ago
No response
My case was submitted, but I have not received any acknowledgement or response to date. This lack of communication has been disappointing.”
0 replies
2 months ago
No reply
“I have not received any response or feedback regarding my case despite submitting all required information. I am therefore unable to assess the quality of service or assistance provided.”
0 replies
3 months ago
Unprofessional
I’ve placed an order at 4:26 but it says my order will be delivered tomorrow morning at 08:00am pick n pay It doesn’t make sense Order number : GROC298335794 At letsheng mall
56 replies
3 months ago
No response
I didn’t get any response regarding my case it’s been a week now
0 replies
Review Distribution
5 Star
1 (2.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.5%)
1 Star
38 (95%)