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Aliexpress
Unclaimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Aliexpress delivers a deeply problematic customer experience across virtually every service dimension in the South African market. Customers consistently report non-delivery of orders, inflated and opaque customs charges, near-impossible refund processes, misleading product listings, and unreachable support teams. The overwhelming majority of reviews describe adversarial interactions with the platform, its sellers, and its courier partners.
Top Strengths:
- •Product Quality & Value: Isolated cases exist where products match or exceed expectations, such as a custom-sized matric farewell dress praised for quality. Some buyers appreciate the wide product range and competitive pricing before customs costs are added.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Online Shopping
NPS Score
-94
Recommended: Unlikely
Review Distribution
1.2|108 Reviews
May '25 - Apr '26
5(2.1%)
4(1%)
3(2.1%)
2(9.3%)
1(85.6%)
5(2.1%)
4(1%)
3(2.1%)
2(9.3%)
1(85.6%)
Recent reviews (108)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
MS
Maydie S
1 reviews | Active since Jan 2020
16 Mar 2026, 10:00
can anyone help with a Contact number for customs in South Africa dealing with Aliepress
I bought a product on 30 Jan 2026. Delivery was said to be by 13 Feb. I contacted them on 11 Feb because no updates on the tracking. All of a sudden there was an update, after I contacted them, on 9 Feb stating that customs duties payment was requested. I never received any request. The tracking number does not appear on any tracking website, so I have no idea who the carrier is. I requested a refund and all they keep saying is that the package is held at customs waiting for payment. Does anyone have a number to call for south african customs?
Helpful (0)
|Replies (0)MS
Maydie S
1 reviews | Active since Jan 2020
16 Mar 2026, 10:00
can anyone help with a Contact number for customs in South Africa dealing with Aliepress
I bought a product on 30 Jan 2026. Delivery was said to be by 13 Feb. I contacted them on 11 Feb because no updates on the tracking. All of a sudden there was an update, after I contacted them, on 9 Feb stating that customs duties payment was requested. I never received any request. The tracking number does not appear on any tracking website, so I have no idea who the carrier is. I requested a refund and all they keep saying is that the package is held at customs waiting for payment. Does anyone have a number to call for south african customs?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 09:28
NO PRODUCT AND NO REFUND EITHER - BIG ****
I had to also share my experience. Do not waste you money buying from them. There products seem cheaper than in SA, but you never get it. Save yourself the money and rather by local (SA). Their service is actually not even worth giving a star. When they prompt you to take a return because you did not receive your parcel, you ask for it, then it comes back with delivery was made at your nearest Post Office, (WHAT A JOKE)
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 09:28
NO PRODUCT AND NO REFUND EITHER - BIG ****
I had to also share my experience. Do not waste you money buying from them. There products seem cheaper than in SA, but you never get it. Save yourself the money and rather by local (SA). Their service is actually not even worth giving a star. When they prompt you to take a return because you did not receive your parcel, you ask for it, then it comes back with delivery was made at your nearest Post Office, (WHAT A JOKE)
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Replies (0)eM
edgar M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:45
Aliexpress ****
ordered 4 items for first time on aliexpress. Received customs invoice from speedaf for 62% of purchase price of item. I paid this thinking it was the full and final customs for all items. then received another customs invoice for 2nd item for 25% of purchase price. this is ridiculous as I could have bought these items much cheaper locally. total ****.
Helpful (0)
|Replies (0)eM
edgar M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:45
Aliexpress ****
ordered 4 items for first time on aliexpress. Received customs invoice from speedaf for 62% of purchase price of item. I paid this thinking it was the full and final customs for all items. then received another customs invoice for 2nd item for 25% of purchase price. this is ridiculous as I could have bought these items much cheaper locally. total ****.
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Replies (0)AO
RL
SD
Seletina D
1 reviews | Active since Jan 2020
28 Feb 2026, 18:08
“Traze Vault — I truly appreciate their service
“Traze Vault — I truly appreciate their service. When I first saw the reviews, I was skeptical and didn’t really believe them. I decided to message them and give it a try. To my surprise, they responded immediately. There was no long process, and my funds were successfully restored. I’m very grateful. TRAZEVAULT.ORG.”
Helpful (0)
|Replies (0)SD
Seletina D
1 reviews | Active since Jan 2020
28 Feb 2026, 18:08
“Traze Vault — I truly appreciate their service
“Traze Vault — I truly appreciate their service. When I first saw the reviews, I was skeptical and didn’t really believe them. I decided to message them and give it a try. To my surprise, they responded immediately. There was no long process, and my funds were successfully restored. I’m very grateful. TRAZEVAULT.ORG.”
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Replies (0)JK