Aliexpress
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Aliexpress is facing severe customer dissatisfaction across nearly every aspect of its operation. Buyers report undelivered parcels, surprise customs fees from couriers like Speedaf and Meili, near impossible refund processes, unresponsive support bots, and frequent product mismatches. Isolated positive notes about specific sellers cannot offset the systemic concerns raised about logistics, resolution, and trust on the platform.
TrustIndex
1.7
Based on recent customer reviews, Aliexpress is described as a deeply frustrating shopping experience for South African customers. Buyers repeatedly cite undelivered parcels, unexpected customs fees from Speedaf and Meili, unresponsive support channels, and refused refunds. Product quality complaints and disputes over wrong or faulty items dominate the feedback, with very few positive experiences breaking through the pattern of disappointment.
The most common complaint about Aliexpress, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (0.6) is the dominant pain point. Customers report parcels never arriving, Speedaf and Meili couriers failing to deliver or contact buyers, packages stuck in customs indefinitely, and tracking systems showing inaccurate or fabricated delivery attempts across months of waiting.
Aliexpress has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 88 reviews in the last 12 months. Hellopeter has tracked Aliexpress across 466 total reviews. How is the TrustIndex calculated? →
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