UBUY
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, UBUY is widely praised as a reliable international shopping platform for South African consumers. Customers consistently highlight fast delivery, transparent pricing, and responsive customer support. The platform excels at sourcing hard-to-find global products. However, a recurring concern involves rigid return policies, particularly when products arrive in incorrect sizes or are incompatible with local standards, leading to significant financial losses for some customers.
Top Strengths:
- •Delivery, Fulfilment & Logistics: Customers consistently praise fast international shipping, often arriving ahead of schedule. DHL partnership ensures reliable tracking and secure packaging. Customs clearance is handled smoothly with proactive communication throughout the process.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Online Shopping
575h 25mReply Time
59 NPSVery Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 67 hours 29 min
TrustIndex
0
Ranking
#13
in Online Shopping
Avg Reply
575h 25m
NPS Score
59
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 67 hours 29 min
Review Distribution
4.8|144 Reviews
May '25 - Apr '26
5(87.5%)
4(8.1%)
3(1.5%)
2(0.7%)
1(2.2%)
5(87.5%)
4(8.1%)
3(1.5%)
2(0.7%)
1(2.2%)
Recent reviews (144)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Doria
1 reviews | Active since Jan 2020
1 Jan 2026, 11:29
Very efficient, very easy received my product within a week
Very efficient, very easy received my product within a week. We don’t have it in South Africa anymore other sites were so expensive UBUY was the best price. I am so happy it’s a fantastic product really works and for the price amazing. Will definitely buy from UBUY again Doria Leo South Africa
Helpful (0)
|Replies (0)D
Doria
1 reviews | Active since Jan 2020
1 Jan 2026, 11:29
Very efficient, very easy received my product within a week
Very efficient, very easy received my product within a week. We don’t have it in South Africa anymore other sites were so expensive UBUY was the best price. I am so happy it’s a fantastic product really works and for the price amazing. Will definitely buy from UBUY again Doria Leo South Africa
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HENDRIK T
1 reviews | Active since Jan 2020
12 Nov 2025, 05:39
Product was delivered as shown
Product was delivered as shown. Delivery time was not as stated. Updates where given. But the same every time. Delyayed at port. Then out of the blue it is getting delivered. I think better communication must be given on status of product.
Helpful (0)
|Replies (0)HT
HENDRIK T
1 reviews | Active since Jan 2020
12 Nov 2025, 05:39
Product was delivered as shown
Product was delivered as shown. Delivery time was not as stated. Updates where given. But the same every time. Delyayed at port. Then out of the blue it is getting delivered. I think better communication must be given on status of product.
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Replies (0)K