CF
carla F
Active since Apr 2025
2
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2 reviews3 months ago
Terrible unprofessional service
I enquired about the purchase for a second hand Hyundai Venue that was advertised on their website. I was told it was sold and that he would look around for another. The sales person then proceeded to try to hard sale me into a totally different car which we were not interested in. Later he phoned back to say that the car that was sold was actually not sold. I asked him if he could bring it for us to test drive as the lady who was buying it is elderly and would be more comfortable driving something completely new to her in an area that she knows. He agreed and we made I time. He then phoned back to ask us to put down a deposit to secure the vehicle, and I said no because who puts a deposit down on a car they haven’t seen or driven. There was quite some planning involved to get her son away from work to be there to check everything that needed to be checked. The sales person, Ruan Nolte never arrived and didn’t even have the decency to WhatsApp and say he wasn’t coming. I phoned the office to speak to him, because he wasn’t taking my WhatsApp calls and I wasn’t sure if he was still on his way, the person who answered said he would call back. He never did and never re**** to my messages . That kind of service is unacceptable, rude and very unprofessional and pushy sales is off-putting. I’m glad we dodged a bullet there because I can only imagine what the after sales service would be like. Avoid Ruan Nolte if you can.
56 replies
12 months ago
very unhappy ex landlord
Never have I walked into a rental flat and been so appalled by the state of it as I was when I walked into this one. The saddest part is that it was my flat. The tenant had been living there for four years and in that time, my curtains were ripped to ribbons, the sofas were so disgustingly dirty that two sets of cleaners could not salvage it. The headboards were ruined, the washing machine door was broken and fixed with prattley putty and broken again, the shelves in the fridge and the tv remote were missing, the kitchen cupboard door was off and put to the side, the carpets were vile, pots and pans rusted through with gunk, ceiling yellow from smoking, the list go on I won't bore you. For years I paid the agent to look after my interests, under the impression that it was their job to do the occasional check in. Clearly this did not happen so what exactly was I paying for. I was told the old tenant paid a double deposit but it was not double, I was also told that I gave them permission to release the deposit which I most certainly never did. The deposit does not even nearly cover the damages. Be very careful in choosing them as your managing agent or be sure to only rent out your flat unfurnished because they did not look out for my best interests even though that was what I was paying them for.
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