HB
Hyundai Brackenfell
Unclaimed Business
HB
Hyundai Brackenfell
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Brackenfell faces severe criticism across sales, service, and management. Customers report being sold vehicles with undisclosed accident histories, missing service books, and persistent mechanical faults such as recurring clutch issues. Communication is a major pain point, with calls and messages going unanswered for days or weeks. Multiple reviewers cite dishonest sales practices, lack of accountability from management including the dealer principal, and feeling abandoned after purchase. Workshop quality and vehicle cleaning after servicing are also flagged as substandard. One positive review praised a salesperson for excellent responsiveness.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About Hyundai Brackenfell
Based on recent customer reviews, Hyundai Brackenfell faces severe criticism across sales, service, and management. Customers report being sold vehicles with undisclosed accident histories, missing service books, and persistent mechanical faults such as recurring clutch issues. Communication is a major pain point, with calls and messages going unanswered for days or weeks. Multiple reviewers cite dishonest sales practices, lack of accountability from management including the dealer principal, and feeling abandoned after purchase. Workshop quality and vehicle cleaning after servicing are also flagged as substandard. One positive review praised a salesperson for excellent responsiveness.
Hyundai Brackenfell has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Hyundai Brackenfell across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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carla F
1 reviews | Active since Jan 2020
21 Jan 2026, 15:51
Terrible unprofessional service
I enquired about the purchase for a second hand Hyundai Venue that was advertised on their website. I was told it was sold and that he would look around for another. The sales person then proceeded to try to hard sale me into a totally different car which we were not interested in. Later he phoned back to say that the car that was sold was actually not sold. I asked him if he could bring it for us to test drive as the lady who was buying it is elderly and would be more comfortable driving something completely new to her in an area that she knows. He agreed and we made I time. He then phoned back to ask us to put down a deposit to secure the vehicle, and I said no because who puts a deposit down on a car they haven’t seen or driven. There was quite some planning involved to get her son away from work to be there to check everything that needed to be checked. The sales person, Ruan Nolte never arrived and didn’t even have the decency to WhatsApp and say he wasn’t coming. I phoned the office to speak to him, because he wasn’t taking my WhatsApp calls and I wasn’t sure if he was still on his way, the person who answered said he would call back. He never did and never re**** to my messages . That kind of service is unacceptable, rude and very unprofessional and pushy sales is off-putting. I’m glad we dodged a bullet there because I can only imagine what the after sales service would be like. Avoid Ruan Nolte if you can.
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carla F
1 reviews | Active since Jan 2020
21 Jan 2026, 15:51
Terrible unprofessional service
I enquired about the purchase for a second hand Hyundai Venue that was advertised on their website. I was told it was sold and that he would look around for another. The sales person then proceeded to try to hard sale me into a totally different car which we were not interested in. Later he phoned back to say that the car that was sold was actually not sold. I asked him if he could bring it for us to test drive as the lady who was buying it is elderly and would be more comfortable driving something completely new to her in an area that she knows. He agreed and we made I time. He then phoned back to ask us to put down a deposit to secure the vehicle, and I said no because who puts a deposit down on a car they haven’t seen or driven. There was quite some planning involved to get her son away from work to be there to check everything that needed to be checked. The sales person, Ruan Nolte never arrived and didn’t even have the decency to WhatsApp and say he wasn’t coming. I phoned the office to speak to him, because he wasn’t taking my WhatsApp calls and I wasn’t sure if he was still on his way, the person who answered said he would call back. He never did and never re**** to my messages . That kind of service is unacceptable, rude and very unprofessional and pushy sales is off-putting. I’m glad we dodged a bullet there because I can only imagine what the after sales service would be like. Avoid Ruan Nolte if you can.
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Mamushi L
1 reviews | Active since Jan 2020
22 Dec 2025, 16:43
Warning: Avoid Hyundai Brackenfell
Our experience with Hyundai Brackenfell has been nothing short of a nightmare. We purchased two Renault vehicles at 15,000 km, both without service books. When we asked, we were told these cars “don’t come with service books” and that “everything is digital.” We trusted them. That trust has cost us dearly. When the vehicles were due for service, Renault requested the books. We relayed Hyundai Brackenfell’s explanation, only to be told that no such system exists. We went back to Hyundai Brackenfell, who promised to contact the supplier. Weeks turned into months, countless emails and phone calls later, and still nothing. Now one of the vehicles has a serious engine fault requiring a warranty claim. That claim cannot proceed without a full service history. Despite repeated requests, Hyundai Brackenfell has failed to provide the records. Even Renault themselves reached out, but Hyundai Brackenfell continues to ignore the issue. We are stuck, unable to claim warranty, unable to move forward, and left with a vehicle that is due for its 90,000 km service while Hyundai Brackenfell drags its feet. Their negligence, dishonesty, and lack of accountability have left us stranded and financially exposed. Hyundai Brackenfell has shown zero respect for their customers. Their excuses are misleading, their communication is appalling, and their failure to resolve this matter is unacceptable. We feel deceived and abandoned. We find this so unacceptable.
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Mamushi L
1 reviews | Active since Jan 2020
22 Dec 2025, 16:43
Warning: Avoid Hyundai Brackenfell
Our experience with Hyundai Brackenfell has been nothing short of a nightmare. We purchased two Renault vehicles at 15,000 km, both without service books. When we asked, we were told these cars “don’t come with service books” and that “everything is digital.” We trusted them. That trust has cost us dearly. When the vehicles were due for service, Renault requested the books. We relayed Hyundai Brackenfell’s explanation, only to be told that no such system exists. We went back to Hyundai Brackenfell, who promised to contact the supplier. Weeks turned into months, countless emails and phone calls later, and still nothing. Now one of the vehicles has a serious engine fault requiring a warranty claim. That claim cannot proceed without a full service history. Despite repeated requests, Hyundai Brackenfell has failed to provide the records. Even Renault themselves reached out, but Hyundai Brackenfell continues to ignore the issue. We are stuck, unable to claim warranty, unable to move forward, and left with a vehicle that is due for its 90,000 km service while Hyundai Brackenfell drags its feet. Their negligence, dishonesty, and lack of accountability have left us stranded and financially exposed. Hyundai Brackenfell has shown zero respect for their customers. Their excuses are misleading, their communication is appalling, and their failure to resolve this matter is unacceptable. We feel deceived and abandoned. We find this so unacceptable.
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natale P
1 reviews | Active since Jan 2020
13 Dec 2025, 08:34
The worst rip-off I ever encountered
Bought a car 30 Aug 2025 and it has been giving problems since. Complained at the dealership, dealer principle Jason was copied in all my e-mails and he never intervened until I complaint at ICARE, the regional manager is copied in all my e-mails and until today he never responded to my e-mails. The dealership refuses to give my money back after all the issues with the car. They are making me out to be a ****, but I have proof of all that they failed to do before they sold the car to me. I now had the car inspected independently and it turns out that the car was in an accident and none of this was disclosed to me upon purchase (front bumper, driver side fender, driver side front door, driver side rear door, driver side quarter panel, rear bumper and boot lid resprayed) and new non-original badges fitted. The dealership principal are making everything out to be minor and says that they had done all fixes and never turned me away. Tersius(manager) went as far as to tell me that had I bought a car in Voortrekker, they would have just turned me away. Russell Beukes(sales person) blocked me after he refused assistance when my partner was standing alongside the road and felt unsafe to driver the car further. While the car was at their workshop for repairs, the car was given back to me and the next day I had to take the car back and it turned out that there were nuts and bolts that was not *****ed back after they did their repairs. Tersius and Russell blamed the workshop and made a remark about how they are experiencing ongoing issues with the workshop. The car is standing at the dealership since and I am left stranded, paying an installment and insurance for a car that is not in my possession.
Helpful (0)
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natale P
1 reviews | Active since Jan 2020
13 Dec 2025, 08:34
The worst rip-off I ever encountered
Bought a car 30 Aug 2025 and it has been giving problems since. Complained at the dealership, dealer principle Jason was copied in all my e-mails and he never intervened until I complaint at ICARE, the regional manager is copied in all my e-mails and until today he never responded to my e-mails. The dealership refuses to give my money back after all the issues with the car. They are making me out to be a ****, but I have proof of all that they failed to do before they sold the car to me. I now had the car inspected independently and it turns out that the car was in an accident and none of this was disclosed to me upon purchase (front bumper, driver side fender, driver side front door, driver side rear door, driver side quarter panel, rear bumper and boot lid resprayed) and new non-original badges fitted. The dealership principal are making everything out to be minor and says that they had done all fixes and never turned me away. Tersius(manager) went as far as to tell me that had I bought a car in Voortrekker, they would have just turned me away. Russell Beukes(sales person) blocked me after he refused assistance when my partner was standing alongside the road and felt unsafe to driver the car further. While the car was at their workshop for repairs, the car was given back to me and the next day I had to take the car back and it turned out that there were nuts and bolts that was not *****ed back after they did their repairs. Tersius and Russell blamed the workshop and made a remark about how they are experiencing ongoing issues with the workshop. The car is standing at the dealership since and I am left stranded, paying an installment and insurance for a car that is not in my possession.
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Replies (0)J
Jason
1 reviews | Active since Jan 2020
23 Oct 2025, 05:13
Appalling service
I’ve been waiting almost a week for a response from the dealership with absolutely no feedback or update. When I contacted Hyundai Head Office for help, they simply referred me back to the same branch — the very place that’s not responding in the first place. This level of service is unacceptable. There’s no accountability, no urgency, and no sign that anyone actually cares about resolving customer issues. For a brand as big as Hyundai, this is extremely disappointing. I expected far better communication, professionalism, and customer care.
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Jason
1 reviews | Active since Jan 2020
23 Oct 2025, 05:13
Appalling service
I’ve been waiting almost a week for a response from the dealership with absolutely no feedback or update. When I contacted Hyundai Head Office for help, they simply referred me back to the same branch — the very place that’s not responding in the first place. This level of service is unacceptable. There’s no accountability, no urgency, and no sign that anyone actually cares about resolving customer issues. For a brand as big as Hyundai, this is extremely disappointing. I expected far better communication, professionalism, and customer care.
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Andre N
1 reviews | Active since Jan 2020
6 Oct 2025, 19:25
Do NOT take your car to Hyundai Brackenfell if you want good service
I believe reviews are important - they help businesses know if they are doing well, or where they need to improve. They also help potential clients make decisions. Hyundai South Africa - Brackenfell branch. Order of events: Wed 1 October +/- 8:00AM - I call and ask for a quote on major service as I saw the ad online that it was discounted. Saleslady advises she would return my call at 09:00 to confirm the price. Wed 1 October +/- 12:00PM - I call again and the first lady was not available and I left a msg. Wed 1 October +/- 14:00PM - Saleslady calls and advises cost is R3943...I booked the car in for today 6 October. Wed 6 October +/- 8:30AM - Book the car in, and informed that the shuttle would be there at around 09:00. I had to enquire twice after 9:00 to find out where the driver was, and each time was told he'd be there in 10-15 minutes. I ended up leaving around 9:55. Wed 6 October +/- 17:00PM - I call to find out if my car service was completed as I had not been notified of anything. Receive an apology and told I could make my way to the workshop. Wed 1 October +/- 17:30PM - Arrive at workshop and get an invoice of R4700+. I correct them politely and this is resolved. I ask for a breakdown of what was done...no mention of any belts being checked or replaced. - this is a 2016 Hyundai with about 80 000kms on the clock. I'm not sure if any belts should have been checked. Saleslady enquires with possibly the maneger who looks at me and says - "The car doesn't have ny belts other than the v-belt."..I stare and wait.. she responds again "But I'm sure they would have checked it." I then get told that I could bring the car in AGAIN to have the checks done to ensure that it is checked. By the time I had arrived (because I was not notified timeously), the workshop was closed and there was noone they could ask. Now I await another call tomorrow to let me know when I may bring the car in AGAIN and inconvenience myself and waste my time. BUT WAIT - THERE'S MORE....get to the car and a ****poor cleaning job was done (see pictures) - not properly washed or vacuumed, not even the decency to remove the magnets on the doors and clean underneath . So to make a long story longer...I would honestly not recommend taking your car to Hyundai South Africa - Brackenfell branch.
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Andre N
1 reviews | Active since Jan 2020
6 Oct 2025, 19:25
Do NOT take your car to Hyundai Brackenfell if you want good service
I believe reviews are important - they help businesses know if they are doing well, or where they need to improve. They also help potential clients make decisions. Hyundai South Africa - Brackenfell branch. Order of events: Wed 1 October +/- 8:00AM - I call and ask for a quote on major service as I saw the ad online that it was discounted. Saleslady advises she would return my call at 09:00 to confirm the price. Wed 1 October +/- 12:00PM - I call again and the first lady was not available and I left a msg. Wed 1 October +/- 14:00PM - Saleslady calls and advises cost is R3943...I booked the car in for today 6 October. Wed 6 October +/- 8:30AM - Book the car in, and informed that the shuttle would be there at around 09:00. I had to enquire twice after 9:00 to find out where the driver was, and each time was told he'd be there in 10-15 minutes. I ended up leaving around 9:55. Wed 6 October +/- 17:00PM - I call to find out if my car service was completed as I had not been notified of anything. Receive an apology and told I could make my way to the workshop. Wed 1 October +/- 17:30PM - Arrive at workshop and get an invoice of R4700+. I correct them politely and this is resolved. I ask for a breakdown of what was done...no mention of any belts being checked or replaced. - this is a 2016 Hyundai with about 80 000kms on the clock. I'm not sure if any belts should have been checked. Saleslady enquires with possibly the maneger who looks at me and says - "The car doesn't have ny belts other than the v-belt."..I stare and wait.. she responds again "But I'm sure they would have checked it." I then get told that I could bring the car in AGAIN to have the checks done to ensure that it is checked. By the time I had arrived (because I was not notified timeously), the workshop was closed and there was noone they could ask. Now I await another call tomorrow to let me know when I may bring the car in AGAIN and inconvenience myself and waste my time. BUT WAIT - THERE'S MORE....get to the car and a ****poor cleaning job was done (see pictures) - not properly washed or vacuumed, not even the decency to remove the magnets on the doors and clean underneath . So to make a long story longer...I would honestly not recommend taking your car to Hyundai South Africa - Brackenfell branch.
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PRISCILLA K
1 reviews | Active since Jan 2020
11 Jul 2025, 06:51
The worse dealership ever - Brackenfell Hyundai
I am extremely disappointed in Devon Lombard - Service dept consultant. This dealership doesn’t even deserve a rating. I booked my car in on the 3rd of June ive been in contact with Devon to sort out a claim for my vehicle (engine repair). These people are taking their own time with everything, dragging, being unprofessional. Whenever I phoned for an update, then they’re forever busy. I won’t recommend anyone to this dealership.
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PRISCILLA K
1 reviews | Active since Jan 2020
11 Jul 2025, 06:51
The worse dealership ever - Brackenfell Hyundai
I am extremely disappointed in Devon Lombard - Service dept consultant. This dealership doesn’t even deserve a rating. I booked my car in on the 3rd of June ive been in contact with Devon to sort out a claim for my vehicle (engine repair). These people are taking their own time with everything, dragging, being unprofessional. Whenever I phoned for an update, then they’re forever busy. I won’t recommend anyone to this dealership.
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Ntombomthetho K
1 reviews | Active since Jan 2020
17 Jun 2025, 14:11
Hyndai Brackenfell
Im dissapointed with the service that i received from hyndai brackenfell Purchased a vehicle in january 2025 and I took it twice already for the same thing the clutch is jot working I struggle with gears When i asked them to take it back they say I dont have a choice it is my car now I feel like im am taken advantage because im female I logged a complaint with Nedbank because they informed me that i Must take the matter with them Im very much dissapointed to be expected to take the car back that I dont trust and I have to pay it for years whilst struggling
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Ntombomthetho K
1 reviews | Active since Jan 2020
17 Jun 2025, 14:11
Hyndai Brackenfell
Im dissapointed with the service that i received from hyndai brackenfell Purchased a vehicle in january 2025 and I took it twice already for the same thing the clutch is jot working I struggle with gears When i asked them to take it back they say I dont have a choice it is my car now I feel like im am taken advantage because im female I logged a complaint with Nedbank because they informed me that i Must take the matter with them Im very much dissapointed to be expected to take the car back that I dont trust and I have to pay it for years whilst struggling
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Chane B
1 reviews | Active since Jan 2020
17 May 2025, 04:28
Extremely Disappointed with Hyundai Brackenfell
I am beyond frustrated with the poor service I’ve received at Hyundai Brackenfell. A month ago, I brought my vehicle in to have the speedometer fixed — not only was it not sorted, but the problem continues. When the speedometer cuts out, the radio switches off and the indicators stop working too, which is a serious safety issue. Previously, I also complained that my car wasn’t properly cleaned after a service, but I let it go. Today, however, was the final straw. I took my vehicle in for a service, and the service provider called to say it was ready and had been cleaned properly. When I arrived, I was made to wait another 30 minutes. When I asked what was going on, I was told the car was still wet from washing. Eventually, a vehicle was brought out — and it wasn’t even mine! When I finally got my actual car, it hadn’t even been washed despite what I was told. On top of that, the speedometer issue still hasn’t been fixed. They claimed that the problem is due to fish water affecting the wiring — which is completely unacceptable. I deliver fish, yes, but a well-designed vehicle should not have exposed wiring vulnerable to water damage, especially not in areas where water shouldn’t be reaching in the first place. This level of service is unprofessional and disappointing. From misleading communication to unresolved mechanical issues, I cannot recommend Hyundai Brackenfell to anyone.
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Chane B
1 reviews | Active since Jan 2020
17 May 2025, 04:28
Extremely Disappointed with Hyundai Brackenfell
I am beyond frustrated with the poor service I’ve received at Hyundai Brackenfell. A month ago, I brought my vehicle in to have the speedometer fixed — not only was it not sorted, but the problem continues. When the speedometer cuts out, the radio switches off and the indicators stop working too, which is a serious safety issue. Previously, I also complained that my car wasn’t properly cleaned after a service, but I let it go. Today, however, was the final straw. I took my vehicle in for a service, and the service provider called to say it was ready and had been cleaned properly. When I arrived, I was made to wait another 30 minutes. When I asked what was going on, I was told the car was still wet from washing. Eventually, a vehicle was brought out — and it wasn’t even mine! When I finally got my actual car, it hadn’t even been washed despite what I was told. On top of that, the speedometer issue still hasn’t been fixed. They claimed that the problem is due to fish water affecting the wiring — which is completely unacceptable. I deliver fish, yes, but a well-designed vehicle should not have exposed wiring vulnerable to water damage, especially not in areas where water shouldn’t be reaching in the first place. This level of service is unprofessional and disappointing. From misleading communication to unresolved mechanical issues, I cannot recommend Hyundai Brackenfell to anyone.
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