ML
Mamushi L
Active since Aug 2024
27
Reviews
0
Industries
Reviews
27 reviews3 months ago
Great service by Cartrack
I'm extremely impressed with Cartrack's recovery team. Our vehicle was ****** and for the third time, recovered just within 24 hours. Very professional and passionate team from the Account Manager to the Recovery personnel on the ground. Fearless and precise, always keep us informed of their progress. Thank you Cartrack
56 replies
4 months ago
Woodford not providing service records for vehicles purchased from them
We purchased two Renault vehicles at 15,000 km from Hyundai Brackenfell, who sourced them from Woodford. Shockingly, both cars were sold without service books. Since then, we have been chasing after the missing service records with no success. When we approached Hyundai Brackenfell, they assured us they would contact Woodford. Weeks have passed, and despite repeated follow-ups, emails, and calls, there has been no response or resolution. Even the Renault dealership, where we have been servicing the vehicles, reached out to Hyundai Brackenfell, yet Woodford remains unresponsive. This lack of accountability has now escalated into a serious issue: one of the vehicles requires a warranty claim for an engine fault, but the claim cannot proceed without a full service history. We are effectively being held ransom by Woodford’s failure to provide these records. The vehicle is now due for a 90,000 km service, and still, nothing has been resolved. Woodford’s silence and disregard for customer responsibility are unacceptable. Their failure to provide basic service documentation has left us stranded, unable to claim warranty support, and with no clear path forward. This experience has been deeply frustrating, and I would strongly caution anyone considering dealing with Woodford.
280 replies
4 months ago
Warning: Avoid Hyundai Brackenfell
Our experience with Hyundai Brackenfell has been nothing short of a nightmare. We purchased two Renault vehicles at 15,000 km, both without service books. When we asked, we were told these cars “don’t come with service books” and that “everything is digital.” We trusted them. That trust has cost us dearly. When the vehicles were due for service, Renault requested the books. We relayed Hyundai Brackenfell’s explanation, only to be told that no such system exists. We went back to Hyundai Brackenfell, who promised to contact the supplier. Weeks turned into months, countless emails and phone calls later, and still nothing. Now one of the vehicles has a serious engine fault requiring a warranty claim. That claim cannot proceed without a full service history. Despite repeated requests, Hyundai Brackenfell has failed to provide the records. Even Renault themselves reached out, but Hyundai Brackenfell continues to ignore the issue. We are stuck, unable to claim warranty, unable to move forward, and left with a vehicle that is due for its 90,000 km service while Hyundai Brackenfell drags its feet. Their negligence, dishonesty, and lack of accountability have left us stranded and financially exposed. Hyundai Brackenfell has shown zero respect for their customers. Their excuses are misleading, their communication is appalling, and their failure to resolve this matter is unacceptable. We feel deceived and abandoned. We find this so unacceptable.
0 replies
4 months ago
Extremely Frustrating RC1 Document Process – No Support from Capitec
I am highly disappointed with Capitec’s handling of a simple RC1 document reprint. I purchased a vehicle financed through Capitec, and I urgently need the RC1 document for business purposes. Capitec instructed me to obtain the reprint from my local municipality, but the municipality correctly informed me that they cannot issue the RC1 to me because I am not the title holder — Capitec is. I communicated this to Capitec, expecting them to assist by simply confirming with the municipality that they are indeed the title holder. Shockingly, Capitec refuses to do so. Instead, they keep sending me back to the municipality knowing very well that the municipality cannot legally issue the document without confirmation from the title holder. This has left me going from pillar to post with no solution, and it is directly affecting my ability to use the vehicle for my business operations. A process that should take one phone call or one official email from Capitec has turned into a frustrating and costly back-and-forth with no accountability. Capitec urgently needs to review and improve their processes around RC1 document support. Customers should not be left stranded or have their livelihoods affected because the bank refuses to perform a basic administrative step that only they can do. At this point, the experience has been extremely frustrating, unhelpful, and reflects poorly on Capitec’s customer support.
159 replies
7 months ago
Amazing service at City Lodge Eastgate
I was at City Lodge Eastgate for a week and the hotel staff were amazing, friendly and professional. We arrived and our booked was not yet confirmed by our agent, CLHG staff made us comfortable in the waiting area and very kind to us. Our booking finally came through and were booked in. Every day we requested room services and were never disappointed. The same week happened to be my birthday week, turning 40 years old. I went out for the morning and upon my return, there was a big birthday gift from CLHG staff in the room. I could not believe it. Amazing stay. Keep it up!!!
0 replies
8 months ago
Car Track Scheduling Service: A Source of Inconvenience and Frustration
This review is specifically about the disastrous experience with Car Track's scheduling and technical support services. The level of incompetence and miscommunication has been a tremendous inconvenience to our business operations and has cost us significant time and money. On multiple occasions, a schedule would be arranged with the booking team, only for it to be completely unfulfilled due to a clear lack of communication with the technicians. In one instance, we had an appointment set for four movable assets. Not only did the technician fail to pitch up, but neither the technician nor the scheduling department bothered to call and inform us of the change of plans. This resulted in our team waiting unnecessarily, halting our operations for a significant period. In another experience, an appointment was confirmed for a specific time, only for me to receive a call and SMS from the technician stating that they were scheduled for a completely different time. This consistent disconnect between what is scheduled and what is communicated is unacceptable. When attempting to resolve these issues, the call center has proven to be a dead-end. On every occasion, they have been unhelpful, and it has been impossible to reach a supervisor or manager for an escalation. This lack of a proper channel for complaint resolution only adds to the frustration. This level of service makes me question Car Track's scheduling reliability. This is not an overall view we have about Cartrack as he had fantastic experiences in the past, this is specifically for the scheduling department and their technicians.
53 replies
8 months ago
Disappointing Administrative Incompetence - Shocking
Capitec Business has failed us repeatedly, and are sharing our experience. Despite multiple clear instructions and months of communication, the bank has demonstrated a shocking level of incompetence that has severely disrupted our operations and wasted our time. The core of the problem is their inability to manage simple debit order instructions. We have requested on multiple occasions that they move our debit orders for five automobiles from their banking system to our newly opened account with another bank due to having enough of these incompetence. We also asked them to change the deduction date for all these debits to the 15th of the month. Debit orders were moved incorrectly and inconsistently. Some debits were eventually moved, but only after unnecessary delays. Others, continued to be requested from the wrong account, leading to bouncing payments and mind you at the time of writing, the above has still not been confirmed to have been rectified. Capitec's errors resulted in recovery calls whereby we were repeatedly harassed by recovery agents for payments that bounced due to Capitec's own errors. It was their fault for debiting the wrong accounts, yet we were the ones who had to spend time explaining the situation over and over. The bank has ignored our request to change the debit date. For over a month, we asked for all debit orders to be moved to the 15th of the month. As recently as 1st August 2025, an incorrect debit was processed on the wrong date, further complicating our financial planning. This entire ordeal has turned a simple administrative task into a constant, stressful hassle. Capitec's failures have directly impacted our ability to manage our budget and have forced us to take time out of our day to manually correct their mistakes. This level of service is unacceptable. Our patience has run out, and we believe others should be aware of this systemic failure if shopping around, especially for a business bank. Earlier today we received a call from one their representatives who acted as if he was taking the matter seriously and made all kinds of promises including he will keep us posted during the course of the day of the progress on their end, sad to say at the time of writing this review, no record on any follow up update from no one. This level of administrative incompetence has left me with one but only option to move my entire banking to another bank and i wish to say, this is nothing but very and extremely unfortunate.
107 replies
10 months ago
Never received sim but debits are going off consistently
I never received the sim yet every month i'm being debited for data. I am not sure if they can't see 0 usage on the sim they're debiting for. Anyways. I called so many times, calls never finish, i wait and calls drop mid verifications etc, no one ever gets back. Not very good customer service, since 7am this morning i have been taken from pillar to post, given this number to call and that one to call. Have no choice but to share this review.
0 replies
15 months ago
Delayed Activation of Additional Line and Poor Communication
<div>Dear Vox Team, I am writing to express my extreme disappointment and frustration regarding the delayed activation of an additional line to my existing package, which I ordered over a month ago. Despite numerous attempts to follow up, there has been no progress or indication of when this service will be activated. The project manager assigned to this matter has been unresponsive to my emails and telephone calls. Furthermore, when I have attempted to contact Mr./Ms. Loabile through their internal phone system, they have been unavailable, and my calls have been dropped. The lack of communication and progress on this issue has resulted in significant negative financial consequences for me. I had previously escalated this matter to Mr./Ms. Loabile's management, but unfortunately, there has been no resolution. I hold the Project Management Office (PMO) responsible for this unacceptable delay and poor communication. I request immediate attention to this matter and a prompt resolution. Sincerely, Mr Letsoalo</div>
330 replies
17 months ago
Clientele Legal values membership over service rendered
So, i submitted a review about bad service i received from Clientele Legal and my decision to cancel the policy. I received a call, not about my case, not about what can be done about the case, but about changing my mind not to cancel the policy. This is really absurd, and to say the least, disrespectful especially to us "loyal" clients. Nevertheless, i'm glad the policy is now cancelled, so no hard feelings - just an after the fact experience review. A very simple case that just needed someone to understand the story and inspect the reason why one reached out for legal assistance. Legal advisor just rushes through, missing vital parts of the case and jumping to conclusions after wasting one's time and energy by not replying to emails and not returning calls appropriately. On top of that, due to lack of attention to detail, "your" legal stands against you, amazing... This review is not for me, it's for anyone intending to subscribe to a legal advise service....May this provide another side to provide a fair rating. As for me, i would rather be without legal assistance than to have my money and time abused in this manner. Please, let this review, among many others, provide a sense of urgency in servicing legal clients better.
0 replies
Review Distribution
5 Star
5 (18.51851851851852%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.7037037037037037%)
1 Star
21 (77.77777777777777%)