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Clientele Legal

Verified Business
723 Reviews (last 12 months)
Responds in 4 hours 31 min
AI Review Summary

Based on recent customer reviews, Clientele Legal delivers a sharply divided customer experience. Walk-in consultations and named staff members consistently receive glowing praise for patience, professionalism, and clear legal advice. However, a significant number of customers report severe failures in communication, unauthorized debits, refund refusals, and service non-delivery after payment, creating a stark contrast between in-person excellence and systemic operational shortcomings.

Top Strengths:

  • •Staff Professionalism & Expertise: Named consultants like Charlotte, Kagiso Mabena, Mmbengwa, Ofentse Kawe, and Valentine are consistently praised for patience, empathy, clear explanations in home languages, and genuine dedication to clients.
Service Quality Ratings
Industry: 2.5Best: 4.6 (ZEEK GOLD)
Industry: 2.4Best: 4.6 (Road Protect (Pty) Ltd)
Industry: 2.8Best: 4.7 (Road Protect (Pty) Ltd)
Industry: 2.3Best: 4.8 (ZEEK GOLD)
Industry: 2.3Best: 4.8 (ZEEK GOLD)
Overall AI Score
3.4
Industry: 2.5Best: 4.7 (ZEEK GOLD)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
8.7Trustindex Rating
0.1 HrsAverage Time To Reply
9 NPSRecommended: Likely

Replied to 84% of negative reviews

Typically takes less than 6 hours 44 min to reply

Review Distribution
4.04|723 Reviews

May '25 - Apr '26

5(72.7%)
4(3.5%)
3(0.7%)
2(1.5%)
1(21.6%)

Recent reviews (723)

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Popular mentions

CM
Constance Macheli

1 reviews | Active since Jan 2020

19 Mar 2026, 09:41

Retrenchment

I appreciate the good service that I received today from a young man called Itumeleng from Clientele Legal. I appreciate the kindness and the patience I has with me while explaining my problem with my boss at work.

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Olukayode

1 reviews | Active since Jan 2020

19 Mar 2026, 08:13

Ms Mihle Mleni's with me was excellently awesome

Ms Mihle Mleni's with me was excellently awesome. Her interaction with me was quite professional and I will certainly recommend Clientele to everyone in my cycle of influence

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Morgan Mondli Ntuli

1 reviews | Active since Jan 2020

19 Mar 2026, 07:49

So far it has been e...

So far it has been excellent, going a step ahead by their follow ups

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Azwinndini

1 reviews | Active since Jan 2020

19 Mar 2026, 07:48

The service given by Sharon Malange was good , I’m extremely happy about the service

The service given by Sharon Malange was good , I’m extremely happy about the service. Thank you šŸ™šŸ¾

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peter mafafo

1 reviews | Active since Jan 2020

19 Mar 2026, 07:30

compliment for Valentine

it was my first at clientele Offices, I received best sservice when i enter clientele Legal from Valentine, ke a leboha mme Valentine

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Thandiwe

1 reviews | Active since Jan 2020

18 Mar 2026, 11:44

Clientele helps me to find my dinning suite

Clientele helps me to find my dinning suite. Thank you Mondly Mkhize for excellent work. Keep it up.

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Zodwa moyeni

1 reviews | Active since Jan 2020

18 Mar 2026, 11:26

compliment for Valentine Mkate

i am so happy to be welcomed with so much warmth, smile , respect at Legal Reception , keep up the beautiful work and personality Valentine

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MM
Meschack Mothidebi

1 reviews | Active since Jan 2020

17 Mar 2026, 11:02

Car Accident

Clientele lawyers provided me with excellent service. I was consulting with MR Itumeleng Madikgetla about my car accident with my taxi and insurance claim. I am happy with the advice and the assistance from Itumeleng who was very patient and understood what assistance I require.

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