AV
Andre N
Active since Mar 2009
42
Reviews
0
Industries
Reviews
42 reviews1 month ago
Repeated Repairs and Ongoing Communication Frustration
My experience with Steven Johnson Cars has been mixed. To be fair, management has followed through on certain commitments that were made. When issues were raised, the vehicle was taken back multiple times and repairs were attempted. Refunds discussed were processed. They did not disappear after the sale, and I acknowledge that. However, the ongoing communication from TK, who represents the dealership, has left me extremely disappointed. From the very beginning there was vague wording around key matters. On 22/12/2025 I asked whether the vehicle came with a warranty. I was initially told, “Yes it does we comply with the CPA,” and immediately thereafter, “Yes do, a 2 year mechanical warranty unlimited km.” The distinction between the CPA’s 6-month imp**** warranty and an optional extended warranty was not clearly explained upfront, and when I pointed this out, there was no acknowledgement of the ambiguity. That pattern of unclear language continued throughout the process. Since taking delivery of the vehicle, I have had to return it numerous times for various issues, including the instrument cluster, brake concerns, timing-related noise, trim repairs, and other mechanical problems. Although certain repairs were done (for example brake pads were replaced), items quoted by an independent workshop — such as brake discs and timing-related concerns — were not fully addressed. I was also disappointed to discover that the rusted, almost broken wiper mechanism was not properly repaired, but instead appeared to have been covered with black paint. That does not reflect a proper mechanical solution. Most recently, after the vehicle was sent to one of their workshops, the alternator belt was replaced — despite this not being raised as a concern at any of the prior workshops. Following that replacement, the vehicle developed a loud belt noise which I reported on 20/02. The noise has since worsened and now occurs intermittently while driving. The vehicle also idles irregularly at times — sometimes dropping so low that it switches off at traffic lights, and other times revving unexpectedly high. I live far from the dealership and have spent considerable time and fuel returning the car. I have been patient and cooperative throughout. On 20/02 I notified TK in writing about the new belt noise and the growing inconvenience of repeated trips. To date (03/03), I have received no response. I am not seeking a refund. I simply want the vehicle to be repaired properly, without needing to return again and again for the same or escalating issues. I appreciate the attempts that were made, but clear communication, accountability, and proper resolution matter. Unfortunately, in my case, that standard has not been met.
0 replies
4 months ago
WHY IS SO DIFFICULT TO CANCEL A POLICY?
What horrible service. Trying to cancel the policy. Was called by a staff member on 30 Dec, told them I wanted to cancel & they said they would escalate to a manager to call me back. I was just called by them again, and had to explain the situation a second time. This agent transfer me to a manager(TK) who I then had to explain the situation to once again! I had to tell her FOUR times ~ JUST CANCEL THE POLICY BECAUSE I DON'T WANT ANY DEDUCTIONS TO COME OFF. Persistant and annoying, I was forced to end the call.
56 replies
5 months ago
Management and Sales agent going back on their word, and client suffers.
I bought a car from them on 24 November 2025 after a long and tediuos back and forth. When I enquired about the Pre-Delivery inspection, they sent me one from March 2025 - and the car had driven 5000km since then. On a call with the sales agent Shane Abrahams, the manager, Armand refused to speak to me to resolve this issue and insisted I do the inspection at my own cost - which I did. Upon collection of the vehicle I noticed a scratch on the bonnet, the rear right-side rubber on the door needed replacing and the parcel tray had still not been replaced, although it was on the old PDI they had sent me. Today 25/11/2025 - I asked the finance manager (Franco Smith) to forward the signed docs to me and he informed me that Armand and Jan had not signed off on this and they were not goign to replace or repair those items. I also found out that they were not registered with the RMI anymore - these are the kind of dealers that give used car salesmen a bad reputation.
0 replies
5 months ago
An exemplary example of customer service.
THIS is what customer service should be! Ryan Ramnanan assisted me in getting the best cover for my the the car I was planning to buy.He was very knowledgeable of the product, polite, professional, kept his word and followed up on the times he said he would. His service was impeccable and I cannot fault him for anything.
53 replies
5 months ago
*********** ***** department blocking my cards resulting in me not being able to purchase a car
Friday I received a notification of a login on my personal account and wanted to confirm where it came from. I called the ***** line and after explaining my situation on my personal account to Nthabileng she transferred me to BUSINESS, busiess then transferred me to faud and I again Nthabileng answered. I asked to speak to her supervisor and Eslie came to the phone. I told her about the notification and she suggested to bloeck my online profile and all my cards and ensured me that I could visit the branch and everything could be unblocked. I asked more than once whether I would be able to make a purchase on Monday and she confirmed that I would. I repetitively confirmed and told her that I need to make a big purchase on Monday and she said that I would. At the branch they told em that I would have to wait 7 days for my credit card and I would NOT be able to make a purchase. I need to buy a car, and now because of your staff's advice, I am unable to do so as it will not be available. Your ***** department - Lloyd called me on Sat 1 Nov while I was at the branch and informed me that there is no way for me to find out who logged into my accoutn on Friday at 14:33. HOW is this possible that my bank cannot tell me who logged into my account???
71 replies
5 months ago
Uncompetent ***** departmennt blocking my cards resulting in me not being able to purchase a car
Friday I received a notification of a login on my personal account and wanted to confirm where it came from. I called the ***** line and after explaining my situation on my personal account to Nthabileng she transferred me to BUSINESS, busiess then transferred me to faud and I again Nthabileng answered. I asked to speak to her supervisor and Eslie came to the phone. I told her about the notification and she suggested to bloeck my online profile and all my cards and ensured me that I could visit the branch and everything could be unblocked. I asked more than once whether I would be able to make a purchase on Monday and she confirmed that I would. I repetitively confirmed and told her that I need to make a big purchase on Monday and she said that I would. At the branch they told em that I would have to wait 7 days for my credit card and I would NOT be able to make a purchase. I need to buy a car, and now because of your staff's advice, I am unable to do so as it will not be available. Your ***** department - Lloyd called me on Sat 1 Nov while I was at the branch and informed me that there is no way for me to find out who logged into my accoutn on Friday at 14:33. HOW is this possible that my bank cannot tell me who logged into my account???
0 replies
6 months ago
Uncompassionate, money hungry lawfirm
My mom passed away in 2021. The executor of the estate at the time was Snalam. Ms van Wyk advised that Sanlam would require payment for their services upfront, but she would not and advised that she was compassionate with her clients. (I contacted Sanlam afterward who advised that this was not the case). Ms van Wyk and I had a mutual friend who referred me to her, not because of her service, but because of the same circle of friends we were in and he figured she would do a good job. I referred my dad to her and they put the process in action. My dad then later requested that Ms. van Wyk put the transaction on hold to to limited funds. In 2024, my dad passed away. I then reinitiated the process of windng up my mom's late estate with Ms van Wyk and requested that she send me a statement of account including the progress she had made on the case. She requested a installment payment to which I obliged with R20 000. A month later I had sent 2 emails to Ms van Wyk requesting an update. After not receiving a response on the 2ndf mail I threatened legal action with the LPC(Legal Practice Counsil). Upon hearing this, Ms van Wyk called me and informed me that she would no longer continue with my case and sent me a bill of what she referred to as "services rendered" that were not listed on the original statement of account. A week later, Ms van Wyk called me to ask if she couldnn't rather finish the winding up of the estate and she would give me a discount on her fees, to which I agreed. In this process, I found out that she had not cloed my late mother's bank account (note this is 3 years later), She constantly blamed her staff for delays in the windng up of my late mom's estate - until I called her out on it, and she visited the Master's office herself and was able to get the documentaton she required. She then requested a gaurentee of payment for the final installment - I provided her with one from the executor, the agent hanlding my late father's estate (as Ms van Wyk initially advised her account could be settled with the funds from the winding up of my late dad's estate.) She had since changed her mind and demanded the final payment up front. (So much for compassion). This is just a warning - do not be fooled by her speech of compassion and lies that other institutions would demand the payment up front. I would not recommend using Fred van Wyk Attoryneys at all.
0 replies
6 months ago
Do NOT take your car to Hyundai Brackenfell if you want good service
I believe reviews are important - they help businesses know if they are doing well, or where they need to improve. They also help potential clients make decisions. Hyundai South Africa - Brackenfell branch. Order of events: Wed 1 October +/- 8:00AM - I call and ask for a quote on major service as I saw the ad online that it was discounted. Saleslady advises she would return my call at 09:00 to confirm the price. Wed 1 October +/- 12:00PM - I call again and the first lady was not available and I left a msg. Wed 1 October +/- 14:00PM - Saleslady calls and advises cost is R3943...I booked the car in for today 6 October. Wed 6 October +/- 8:30AM - Book the car in, and informed that the shuttle would be there at around 09:00. I had to enquire twice after 9:00 to find out where the driver was, and each time was told he'd be there in 10-15 minutes. I ended up leaving around 9:55. Wed 6 October +/- 17:00PM - I call to find out if my car service was completed as I had not been notified of anything. Receive an apology and told I could make my way to the workshop. Wed 1 October +/- 17:30PM - Arrive at workshop and get an invoice of R4700+. I correct them politely and this is resolved. I ask for a breakdown of what was done...no mention of any belts being checked or replaced. - this is a 2016 Hyundai with about 80 000kms on the clock. I'm not sure if any belts should have been checked. Saleslady enquires with possibly the maneger who looks at me and says - "The car doesn't have ny belts other than the v-belt."..I stare and wait.. she responds again "But I'm sure they would have checked it." I then get told that I could bring the car in AGAIN to have the checks done to ensure that it is checked. By the time I had arrived (because I was not notified timeously), the workshop was closed and there was noone they could ask. Now I await another call tomorrow to let me know when I may bring the car in AGAIN and inconvenience myself and waste my time. BUT WAIT - THERE'S MORE....get to the car and a ****poor cleaning job was done (see pictures) - not properly washed or vacuumed, not even the decency to remove the magnets on the doors and clean underneath . So to make a long story longer...I would honestly not recommend taking your car to Hyundai South Africa - Brackenfell branch.
0 replies
7 months ago
SITE DOWN 4 times in 4 WEEKS - horrible customer service
FOUR times since 22 August that site goes down. 22/08 - Engineer response - Kindly note that the site is loading as per the attached. Are you still not able to view the site on your end. If the site is still down, kindly send us a screenshot of the error page. Kind Regards, Shadei P ----I then asked for the reason that the site was down. Engineer response: Apologies for the inconvenience. There was an issue with the server last night where our infrastructure team resolved the problem. Kindly let us know should you still experience any issues on the hosting plan for the domain name blackstonegear.co.za Regards, Lee I 08/09/2025 - Site Down Engineer response: Our servers are hosted locally. Using an uptime monitor which is hosted overseas will not give you accurate results of websites hosted in South Africa and you would need to use a local uptime monitor to get true results. Uptime monitors may also give you false positives especially the free uptime monitors that can be either rate limited or cause packet requests to be dropped, thus leading to false-positive results on the uptime robot. International uptime robots are more prone to give false positives as they need to travel internationally and any routing or outage (even possibly from loadshedding) can affect these packet/uptime requests. Please let us know should you require anything further. Regards, Lee I -- I sent a screenshot of 2 different site monitors that I use and eventually it is investigated. Engineer response: We apologize for the inconvenience. I escalated your query, and the downtime was caused by a router upgrade. There was a network issue which started at about 1 AM on Saturday 6 September and the network issue was resolved about 5 37 AM. Please let us know should you require anything further. Regards, Lee I --- My request: I would appreciate, in future, that you investigate an issue before providing me what you think is the cause. 2025-09-10 - Site unresponsive, ticket logged 1 hour later engineer responds: The website is up and running. Please let us know if you require anything further. Regards, Simon M ---My request: I would love to know what happened as this this is the second time in 5 days that this occurred. Engineer response: There was a temporary network issue. Please let us know if you require anything further. Regards, Simon M 2025-09-15 - Site down again : 15 minutes later - STILL NO RESPONSE
0 replies
12 months ago
One RESPONSE a day for faulty products and no refund.
Logged an incident Monday 14 April for a power bank that was received faulty. Received one repsonse a day asking for more videos proving the product is faulty, YET they will still collect it to test it themselves. Today is the 25th of April and I was told the faulty item woul dbe collected on the 23rd. I need this power bank for an upcoming trip. I cannot buy a new one because I haven't received A REFUND or confirmation thereof. Your service is utterly disappointing considering I communicated with THREE different numbers provided by you. I understand how your business runs now - selling faulty products to customers and then not giving them refunds.
0 replies
Review Distribution
5 Star
4 (9.523809523809524%)
4 Star
1 (2.380952380952381%)
3 Star
2 (4.761904761904762%)
2 Star
17 (40.476190476190474%)
1 Star
18 (42.857142857142854%)