SJ
Steven Johnson Cars
Claimed Business
SJ
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Steven Johnson Cars
Steven Johnson Cars has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Steven Johnson Cars across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Andre N
1 reviews | Active since Jan 2020
3 Mar 2026, 07:34
Repeated Repairs and Ongoing Communication Frustration
My experience with Steven Johnson Cars has been mixed. To be fair, management has followed through on certain commitments that were made. When issues were raised, the vehicle was taken back multiple times and repairs were attempted. Refunds discussed were processed. They did not disappear after the sale, and I acknowledge that. However, the ongoing communication from TK, who represents the dealership, has left me extremely disappointed. From the very beginning there was vague wording around key matters. On 22/12/2025 I asked whether the vehicle came with a warranty. I was initially told, “Yes it does we comply with the CPA,” and immediately thereafter, “Yes do, a 2 year mechanical warranty unlimited km.” The distinction between the CPA’s 6-month imp**** warranty and an optional extended warranty was not clearly explained upfront, and when I pointed this out, there was no acknowledgement of the ambiguity. That pattern of unclear language continued throughout the process. Since taking delivery of the vehicle, I have had to return it numerous times for various issues, including the instrument cluster, brake concerns, timing-related noise, trim repairs, and other mechanical problems. Although certain repairs were done (for example brake pads were replaced), items quoted by an independent workshop — such as brake discs and timing-related concerns — were not fully addressed. I was also disappointed to discover that the rusted, almost broken wiper mechanism was not properly repaired, but instead appeared to have been covered with black paint. That does not reflect a proper mechanical solution. Most recently, after the vehicle was sent to one of their workshops, the alternator belt was replaced — despite this not being raised as a concern at any of the prior workshops. Following that replacement, the vehicle developed a loud belt noise which I reported on 20/02. The noise has since worsened and now occurs intermittently while driving. The vehicle also idles irregularly at times — sometimes dropping so low that it switches off at traffic lights, and other times revving unexpectedly high. I live far from the dealership and have spent considerable time and fuel returning the car. I have been patient and cooperative throughout. On 20/02 I notified TK in writing about the new belt noise and the growing inconvenience of repeated trips. To date (03/03), I have received no response. I am not seeking a refund. I simply want the vehicle to be repaired properly, without needing to return again and again for the same or escalating issues. I appreciate the attempts that were made, but clear communication, accountability, and proper resolution matter. Unfortunately, in my case, that standard has not been met.
Helpful (0)
|Replies (0)AN
Andre N
1 reviews | Active since Jan 2020
3 Mar 2026, 07:34
Repeated Repairs and Ongoing Communication Frustration
My experience with Steven Johnson Cars has been mixed. To be fair, management has followed through on certain commitments that were made. When issues were raised, the vehicle was taken back multiple times and repairs were attempted. Refunds discussed were processed. They did not disappear after the sale, and I acknowledge that. However, the ongoing communication from TK, who represents the dealership, has left me extremely disappointed. From the very beginning there was vague wording around key matters. On 22/12/2025 I asked whether the vehicle came with a warranty. I was initially told, “Yes it does we comply with the CPA,” and immediately thereafter, “Yes do, a 2 year mechanical warranty unlimited km.” The distinction between the CPA’s 6-month imp**** warranty and an optional extended warranty was not clearly explained upfront, and when I pointed this out, there was no acknowledgement of the ambiguity. That pattern of unclear language continued throughout the process. Since taking delivery of the vehicle, I have had to return it numerous times for various issues, including the instrument cluster, brake concerns, timing-related noise, trim repairs, and other mechanical problems. Although certain repairs were done (for example brake pads were replaced), items quoted by an independent workshop — such as brake discs and timing-related concerns — were not fully addressed. I was also disappointed to discover that the rusted, almost broken wiper mechanism was not properly repaired, but instead appeared to have been covered with black paint. That does not reflect a proper mechanical solution. Most recently, after the vehicle was sent to one of their workshops, the alternator belt was replaced — despite this not being raised as a concern at any of the prior workshops. Following that replacement, the vehicle developed a loud belt noise which I reported on 20/02. The noise has since worsened and now occurs intermittently while driving. The vehicle also idles irregularly at times — sometimes dropping so low that it switches off at traffic lights, and other times revving unexpectedly high. I live far from the dealership and have spent considerable time and fuel returning the car. I have been patient and cooperative throughout. On 20/02 I notified TK in writing about the new belt noise and the growing inconvenience of repeated trips. To date (03/03), I have received no response. I am not seeking a refund. I simply want the vehicle to be repaired properly, without needing to return again and again for the same or escalating issues. I appreciate the attempts that were made, but clear communication, accountability, and proper resolution matter. Unfortunately, in my case, that standard has not been met.
0
Replies (0)TN
Theresa N
1 reviews | Active since Jan 2020
16 Nov 2025, 09:05
Worst second hand car experience ever
My husband and I traded in almost 2 brand new cars in December 2024 and got sold 2 dud cars. My husband had to eventually give his car back to stop the back and forth of endless **** and poor workmanship from the mechanics they use. My car is still almost a year later still going in for constant repairs. Steve offered to swop out my car but now that it’s costing so much money to fix he has gone back on his word. His own staff members admitted to my car been sent back to me with problem's still. The mechanics have sent my car back to me with my engine cover broken and parts lose in the engine, another time they sent my car back to me with a Broken pipe in the boot and said nothing aswell
Helpful (0)
|Replies (0)TN
Theresa N
1 reviews | Active since Jan 2020
16 Nov 2025, 09:05
Worst second hand car experience ever
My husband and I traded in almost 2 brand new cars in December 2024 and got sold 2 dud cars. My husband had to eventually give his car back to stop the back and forth of endless **** and poor workmanship from the mechanics they use. My car is still almost a year later still going in for constant repairs. Steve offered to swop out my car but now that it’s costing so much money to fix he has gone back on his word. His own staff members admitted to my car been sent back to me with problem's still. The mechanics have sent my car back to me with my engine cover broken and parts lose in the engine, another time they sent my car back to me with a Broken pipe in the boot and said nothing aswell
0
Replies (0)NN
BA
Billy A
1 reviews | Active since Jan 2020
18 Feb 2025, 11:18
Well done TK and Stephen Johnson
To TK and the team at Stephen Johnson Cars in Paarde Island/Milternon. Great service. Friendly, Transparent. Went the extra mile with my purchase. Would recommend any day and buy there any time. My new favourite car dealership!!
Helpful (0)
|Replies (0)BA
Billy A
1 reviews | Active since Jan 2020
18 Feb 2025, 11:18
Well done TK and Stephen Johnson
To TK and the team at Stephen Johnson Cars in Paarde Island/Milternon. Great service. Friendly, Transparent. Went the extra mile with my purchase. Would recommend any day and buy there any time. My new favourite car dealership!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Sept 2024, 09:27
Excellent service. from Steven Johnson Cars!! Best ever!!
The best ever experience I ever had!! I can recommend these guys to anyone... if you want superb service, aftersales, quality, they are you go to guys!! Absolute wonderful experience!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Sept 2024, 09:27
Excellent service. from Steven Johnson Cars!! Best ever!!
The best ever experience I ever had!! I can recommend these guys to anyone... if you want superb service, aftersales, quality, they are you go to guys!! Absolute wonderful experience!!!
0
Replies (0)MM
Micheal M
1 reviews | Active since Jan 2020
9 Jan 2024, 16:45
Great service
I would like to thank Germaine at Steven Johnson cars for assisting me every step of the way. I bought a car at Steven Johnson for my wife - there were some issues on the car but all issues that popped up was repaired. And whatever occured as breakage they've been fix. No hassles and excuses when returning vehicle multiple times. This dealership is really a bluechip dealer. Whatever they repaired on the car was never sent back as a refix. They handle all professionally. They pride themselves in excellency and excell in keeping customers happy. Once again thank you Germain and Dewald (F&I business Manager) They deal with every matter not leaving their clients stranded. We are so happy with our vehicle.
Helpful (0)
|Replies (0)MM
Micheal M
1 reviews | Active since Jan 2020
9 Jan 2024, 16:45
Great service
I would like to thank Germaine at Steven Johnson cars for assisting me every step of the way. I bought a car at Steven Johnson for my wife - there were some issues on the car but all issues that popped up was repaired. And whatever occured as breakage they've been fix. No hassles and excuses when returning vehicle multiple times. This dealership is really a bluechip dealer. Whatever they repaired on the car was never sent back as a refix. They handle all professionally. They pride themselves in excellency and excell in keeping customers happy. Once again thank you Germain and Dewald (F&I business Manager) They deal with every matter not leaving their clients stranded. We are so happy with our vehicle.
0
Replies (0)GA
Gerard A
1 reviews | Active since Jan 2020
20 Dec 2023, 20:17
Great experience buying a second hand car
What a fantastic dealership! We bought our new car from George, he was helpful, professional and gladly went the extra mile. George took our car to Dekra for us and arranged a great trade in price for our old car! Dewald did the finance and was very helpful! We were impressed with their honesty and transparency.
Helpful (0)
|Replies (0)GA
Gerard A
1 reviews | Active since Jan 2020
20 Dec 2023, 20:17
Great experience buying a second hand car
What a fantastic dealership! We bought our new car from George, he was helpful, professional and gladly went the extra mile. George took our car to Dekra for us and arranged a great trade in price for our old car! Dewald did the finance and was very helpful! We were impressed with their honesty and transparency.
0
Replies (0)DZ
Dieter Z
1 reviews | Active since Jan 2020
6 Feb 2023, 20:08
DO NOT BUY A CAR FROM THEM!!
Bought a Polo from them 1 year ago. They claimed the car was never in any big accident. After driving the car for a while the airbag light goes on. I took it in for a diagnostic. VW dealership tells me the car has clearly been in a big accident as the collision sensors are on. Most panels have been resprayed. Im stuck with the car and cannot sell it. VW dealership doesn’t even want to buy the car from me. WeBuyCars offered me a very low price to take the car as is. Cannot believe there are still dealerships like this out there. Do NOT buy a car from them they are crooks!!
Helpful (0)
|Replies (0)DZ
Dieter Z
1 reviews | Active since Jan 2020
6 Feb 2023, 20:08
DO NOT BUY A CAR FROM THEM!!
Bought a Polo from them 1 year ago. They claimed the car was never in any big accident. After driving the car for a while the airbag light goes on. I took it in for a diagnostic. VW dealership tells me the car has clearly been in a big accident as the collision sensors are on. Most panels have been resprayed. Im stuck with the car and cannot sell it. VW dealership doesn’t even want to buy the car from me. WeBuyCars offered me a very low price to take the car as is. Cannot believe there are still dealerships like this out there. Do NOT buy a car from them they are crooks!!
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Replies (0)