Repeated Repairs and Ongoing Communication Frustration

My experience with Steven Johnson Cars has been mixed.

To be fair, management has followed through on certain commitments that were made. When issues were raised, the vehicle was taken back multiple times and repairs were attempted. Refunds discussed were processed. They did not disappear after the sale, and I acknowledge that.

However, the ongoing communication from TK, who represents the dealership, has left me extremely disappointed.

From the very beginning there was vague wording around key matters. On 22/12/2025 I asked whether the vehicle came with a warranty. I was initially told, “Yes it does we comply with the CPA,” and immediately thereafter, “Yes do, a 2 year mechanical warranty unlimited km.” The distinction between the CPA’s 6-month imp**** warranty and an optional extended warranty was not clearly explained upfront, and when I pointed this out, there was no acknowledgement of the ambiguity. That pattern of unclear language continued throughout the process.

Since taking delivery of the vehicle, I have had to return it numerous times for various issues, including the instrument cluster, brake concerns, timing-related noise, trim repairs, and other mechanical problems. Although certain repairs were done (for example brake pads were replaced), items quoted by an independent workshop — such as brake discs and timing-related concerns — were not fully addressed.

I was also disappointed to discover that the rusted, almost broken wiper mechanism was not properly repaired, but instead appeared to have been covered with black paint. That does not reflect a proper mechanical solution.

Most recently, after the vehicle was sent to one of their workshops, the alternator belt was replaced — despite this not being raised as a concern at any of the prior workshops. Following that replacement, the vehicle developed a loud belt noise which I reported on 20/02. The noise has since worsened and now occurs intermittently while driving. The vehicle also idles irregularly at times — sometimes dropping so low that it switches off at traffic lights, and other times revving unexpectedly high.

I live far from the dealership and have spent considerable time and fuel returning the car. I have been patient and cooperative throughout. On 20/02 I notified TK in writing about the new belt noise and the growing inconvenience of repeated trips. To date (03/03), I have received no response.

I am not seeking a refund. I simply want the vehicle to be repaired properly, without needing to return again and again for the same or escalating issues.

I appreciate the attempts that were made, but clear communication, accountability, and proper resolution matter. Unfortunately, in my case, that standard has not been met.