OD
One Deal A day
Claimed Business
OD
One Deal A day
Claimed Business
267 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, One Deal A Day presents a sharply polarised customer experience. While a segment of customers praise fast delivery and friendly sales consultants, the overwhelming pattern is one of absent after-sales support, ignored refund requests, and products arriving damaged or different from what was advertised. Communication channels, particularly WhatsApp and email, consistently fail customers once payment has been made.
Top Strengths:
- •Installation, Activation & Setup: When orders go smoothly, customers report surprisingly fast delivery, sometimes within 2 to 4 days. Several reviewers praise the easy ordering process via the website and WhatsApp sales channel.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.9
Score
Ranking
#19
in Fibre & Broadband
NPS Score
-83
Recommended: Unlikely
Review Distribution
2.2|267 Reviews
May '25 - Apr '26
5(27.1%)
4(0.4%)
3(0.4%)
2(2%)
1(70.1%)
5(27.1%)
4(0.4%)
3(0.4%)
2(2%)
1(70.1%)
Recent reviews (267)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCE
Carmia E
1 reviews | Active since Jan 2020
18 Mar 2026, 07:56
Worst service ever
I have ordered on the 27 of February, still no order, no answer, no response from them. They are a ripoff. You pay for goods #933431. This is not acceptable. If I could rate them, I would give them zero stars
Helpful (0)
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Carmia E
1 reviews | Active since Jan 2020
18 Mar 2026, 07:56
Worst service ever
I have ordered on the 27 of February, still no order, no answer, no response from them. They are a ripoff. You pay for goods #933431. This is not acceptable. If I could rate them, I would give them zero stars
0
Replies (0)WL
Werner L
1 reviews | Active since Jan 2020
17 Mar 2026, 16:30
Half order, no customer service
I ordered 2 standing fans. I was alerted that there is a delay, not much of an issue, I can wait another week. Only one was delivered. I immediately contacted them on their website and haven't heard anything in almost a week.
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Werner L
1 reviews | Active since Jan 2020
17 Mar 2026, 16:30
Half order, no customer service
I ordered 2 standing fans. I was alerted that there is a delay, not much of an issue, I can wait another week. Only one was delivered. I immediately contacted them on their website and haven't heard anything in almost a week.
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Celeste R
1 reviews | Active since Jan 2020
17 Mar 2026, 07:51
No customer service
They have the worst customer service ever. I placed a order in December i received it the 17 i opened the table only to see the table is damaged i lodged a complaint no response and tried every week to get response then about 2 weeks ago someone eventually answered and then they had the nerve to tell me this is the first time they hearing about it lucky I kept all the emails and messages which i sent they then sent me a new table only to discover when we opened it was even worse than the previous one and now i sent them messages again and no reaponse again this is actually very pathetic. If i went to a Pakistani shop to buy it they would never give me such a product and i am sure there customer service will be even better.
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Celeste R
1 reviews | Active since Jan 2020
17 Mar 2026, 07:51
No customer service
They have the worst customer service ever. I placed a order in December i received it the 17 i opened the table only to see the table is damaged i lodged a complaint no response and tried every week to get response then about 2 weeks ago someone eventually answered and then they had the nerve to tell me this is the first time they hearing about it lucky I kept all the emails and messages which i sent they then sent me a new table only to discover when we opened it was even worse than the previous one and now i sent them messages again and no reaponse again this is actually very pathetic. If i went to a Pakistani shop to buy it they would never give me such a product and i am sure there customer service will be even better.
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Replies (0)NA
Nazreen A
1 reviews | Active since Jan 2020
16 Mar 2026, 14:43
Review of TurboWind 18-inch Standing Fan – Purchased from One Deal a Day
I purchased the TurboWind 18-inch Standing Fan on 13 February 2026 and received it on 23 February 2026. Due to my schedule, I only had time to unbox it on 13 March 2026. From the start, this product has been a disappointment. There was no instruction manual included in the box. I reached out via WhatsApp and, after waiting without feedback, eventually received piecemeal instructions through chat messages. Even with those, I struggled to assemble the fan and had to ask my neighbor for assistance to finally get the parts hooked together. Once assembled, the performance was extremely poor. On the highest setting (3), the fan produces noise without airflow—you can barely feel any breeze. The only positive thing I can say is that the fan looks nice aesthetically, but it completely fails at its basic purpose: keeping you cool. This has been a frustrating and disappointing purchase. I would strongly caution others not to buy this item, as it does not deliver on its promises and the lack of proper instructions only adds to the frustration.
Helpful (0)
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Nazreen A
1 reviews | Active since Jan 2020
16 Mar 2026, 14:43
Review of TurboWind 18-inch Standing Fan – Purchased from One Deal a Day
I purchased the TurboWind 18-inch Standing Fan on 13 February 2026 and received it on 23 February 2026. Due to my schedule, I only had time to unbox it on 13 March 2026. From the start, this product has been a disappointment. There was no instruction manual included in the box. I reached out via WhatsApp and, after waiting without feedback, eventually received piecemeal instructions through chat messages. Even with those, I struggled to assemble the fan and had to ask my neighbor for assistance to finally get the parts hooked together. Once assembled, the performance was extremely poor. On the highest setting (3), the fan produces noise without airflow—you can barely feel any breeze. The only positive thing I can say is that the fan looks nice aesthetically, but it completely fails at its basic purpose: keeping you cool. This has been a frustrating and disappointing purchase. I would strongly caution others not to buy this item, as it does not deliver on its promises and the lack of proper instructions only adds to the frustration.
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Tanya F
1 reviews | Active since Jan 2020
16 Mar 2026, 09:12
ONE DEAL A DAY NON EXISTANT CUSTOMER SERVICE
Absolute disgusting service. Sent an email on 12 arch to find out what the progress is on an order I placed and till now 16 March not even a response. Also sent a whats app message also no response. Will NEVER EVER use them or recommend them to anybody waste of time and money I cannot complain about the customer service- there is none !
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Tanya F
1 reviews | Active since Jan 2020
16 Mar 2026, 09:12
ONE DEAL A DAY NON EXISTANT CUSTOMER SERVICE
Absolute disgusting service. Sent an email on 12 arch to find out what the progress is on an order I placed and till now 16 March not even a response. Also sent a whats app message also no response. Will NEVER EVER use them or recommend them to anybody waste of time and money I cannot complain about the customer service- there is none !
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Albert A
1 reviews | Active since Jan 2020
16 Mar 2026, 07:20
Do not order from these people! You'll never get your order!
So, on 26 Feb 2026 I ordered 2 "CyberPulse Gaming Chair" and a ChillMate Portable Fridge". The order was placed and paid. On 4 March I got an email saying my order was "slightly" delayed without any reason for the delay. Now it is 16 March and after numerous attempts to contact them, I have had no response! The phone number does not get answered, the whatsapp line only states that the 10 working day period has not passed yet (do the math), the email is not rep**** to and even the contact form on the website is moot. The satus of my order on the website still just states "processing"
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Albert A
1 reviews | Active since Jan 2020
16 Mar 2026, 07:20
Do not order from these people! You'll never get your order!
So, on 26 Feb 2026 I ordered 2 "CyberPulse Gaming Chair" and a ChillMate Portable Fridge". The order was placed and paid. On 4 March I got an email saying my order was "slightly" delayed without any reason for the delay. Now it is 16 March and after numerous attempts to contact them, I have had no response! The phone number does not get answered, the whatsapp line only states that the 10 working day period has not passed yet (do the math), the email is not rep**** to and even the contact form on the website is moot. The satus of my order on the website still just states "processing"
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Replies (0)JK
Janine K
1 reviews | Active since Jan 2020
15 Mar 2026, 08:44
WORST SERVICE - ONE DEAL A DAY
Can't begin to explain my disgust. Placed an order on 21 Feb 2026. Fought until 11 March just to get an answer out of them as to where my order is. Obviously coming back to say the most important item is out of stock. Why should I fight to get an order. So NO customer service. No following up on orders not delivered. Now I want my money back and they ignore me. Their terms says "IF" the refund fails they will need bank details. No refund has even been attempted and they ignore me flat because I did not send my bank details. Why assuming the reversal will fail. I already don't trust you now you want my bank details as well. DO NOT USE THIS COMPANY
Helpful (0)
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Janine K
1 reviews | Active since Jan 2020
15 Mar 2026, 08:44
WORST SERVICE - ONE DEAL A DAY
Can't begin to explain my disgust. Placed an order on 21 Feb 2026. Fought until 11 March just to get an answer out of them as to where my order is. Obviously coming back to say the most important item is out of stock. Why should I fight to get an order. So NO customer service. No following up on orders not delivered. Now I want my money back and they ignore me. Their terms says "IF" the refund fails they will need bank details. No refund has even been attempted and they ignore me flat because I did not send my bank details. Why assuming the reversal will fail. I already don't trust you now you want my bank details as well. DO NOT USE THIS COMPANY
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