BO
bernice O
Active since Nov 2012
2
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2 reviews21 months ago
Bad service, bad communication
I renewed my lease for the 1st August 2024 in June 2024 . The renewal fees and the deposit were paid into the account on the 3rd July 2024 and the rent for August paid on the 31 July 2024 . This morning I had nothing less than 10 calls from Shamima who does her job shockingly bad . Before you send a letter of demand you should check your bank statements , surely there is a way to track money coming into your account as you think I didn’t pay my rent or the fees and you invoice me a total of R9700 odd when all the monies have been paid in a month In advance and the rent on the last day of the month as it should be . When I pay my rent on the 25 th , I dnt receive numerous calls as to why I paid early but when I pay on the 31 st I get a letter of deman ??? Bad service and then you harass me before checking your facts! Do better Wakefields , I’m a tenant going on for the second year and this is how you treat good tenants! Pathetic!
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56 months ago
Pathetic service
I called in asking them to help me as my brand spanking new tcross I bought from hoopers in Durban , is now saying 2 months later , that the infotainment system is not working . Amanda at midday then tells me they only taking bookings from the 28 th of September as they have to diagnose the problem and it takes a full day ! Surely when they sell brand new cars they do all the checks and ensure you’re getting a well prepared , fully functioning car ! I don’t know whose service is worse midbay Richards bay at the lack of empathy , not even trying to help or hoopers durban! Pathetic service !!
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