NP
Natasha P
Active since Oct 2020
4
Reviews
0
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Reviews
4 reviews1 month ago
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
53 replies
39 months ago
No decency in communicating
Communication from Engen sucks! After logging a query, it has been 6 weeks, and still have no feedback regarding my query. I've had to make numerous phone calls only to be told that it's still in the process. Nobody has the decency to call a person back from Engen. And there is no clarity and no transparency on their competitions. I won't support them ever again!
56 replies
45 months ago
Great and friendly service from Roxanne Elson at Platinum Life
Great and friendly service from Roxanne Elson at Platinum Life. Natasha
134 replies
47 months ago
Dotsure Insurance - Kristen Viljoen
I was very impressed with the service from Kristen Viljoen at Dotsure Insurance. Very friendly and very helpful. And I am also super impressed with my overall experience with Dotsure.
134 replies
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