Automobile Association
Verified Business
Automobile Association
Verified Business
33 Reviews (last 12 months)
Responds in 86 hours 29 min
AI Review Summary
Based on recent customer reviews, Automobile Association delivers a polarized customer experience. Positive encounters highlight prompt roadside assistance, friendly technicians, and efficient battery replacements, with several staff members praised by name. However, a significant volume of complaints centers on unauthorized debit orders, failure to process cancellations, long wait times for tow trucks, and poor communication. Multiple customers report being stranded for extended periods without updates. Billing disputes, including incorrect membership pricing and unauthorized debits, erode trust considerably among long-standing members.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
86 hours 29 minutesAverage Time To Reply
-9 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 91 hours 8 min to reply
TrustIndex
0
Score
Ranking
#44
in Automotive
Avg Reply
86 hours 29 minutes
NPS Score
-9
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 91 hours 8 min to reply
Review Distribution
2.6|33 Reviews
May '25 - Apr '26
5(31%)
4(3.5%)
3(0%)
2(3.5%)
1(62.1%)
5(31%)
4(3.5%)
3(0%)
2(3.5%)
1(62.1%)
Frequently Asked Questions About Automobile Association
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Natasha P
1 reviews | Active since Jan 2020
16 Mar 2026, 16:09
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
Helpful (0)
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Natasha P
1 reviews | Active since Jan 2020
16 Mar 2026, 16:09
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
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M M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:53
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
Helpful (0)
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M M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:53
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
0
Replies (0)BB
Beulah B
1 reviews | Active since Jan 2020
4 Mar 2026, 11:14
Only new business calls are answered ...
I had A A vehicle insurance for a very long time. I cancelled my policy and emailed my notice of cancellations a few times. This month they took another premium via debit order. They only take new business calls and forget about their current clients. I am so glad I cancelled my policy as service is deteriorating hourly. So, so sad compared to service levels 20 years ago... Kindly refund my money urgently.
Helpful (0)
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Beulah B
1 reviews | Active since Jan 2020
4 Mar 2026, 11:14
Only new business calls are answered ...
I had A A vehicle insurance for a very long time. I cancelled my policy and emailed my notice of cancellations a few times. This month they took another premium via debit order. They only take new business calls and forget about their current clients. I am so glad I cancelled my policy as service is deteriorating hourly. So, so sad compared to service levels 20 years ago... Kindly refund my money urgently.
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Monica K
1 reviews | Active since Jan 2020
27 Feb 2026, 13:29
Quick to resolve
There's been technical issues with debit deductions and Thabo has been on it promptly in order to assist in resolving the matter. After a few days of trouble, he managed to resolve it! Thank-You
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A
Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 17:01
My first Bad experience and receiving threats instead of payment
My first experience with AA is extremely bad and emotionally draining. I started well with the consultant and sent the required documentation and evidence. Two months later, I get told that the form is incomplete and that they won’t pay for the damages caused by the driver when towing my car. They want me to send pictures apart from the ones I already sent. They don’t even want to prove how they got to conclude without hearing from the driver and my passenger. They threaten me with their legal department thinking I will change my mind. What a way to treat your clients by threatening them.
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 17:01
My first Bad experience and receiving threats instead of payment
My first experience with AA is extremely bad and emotionally draining. I started well with the consultant and sent the required documentation and evidence. Two months later, I get told that the form is incomplete and that they won’t pay for the damages caused by the driver when towing my car. They want me to send pictures apart from the ones I already sent. They don’t even want to prove how they got to conclude without hearing from the driver and my passenger. They threaten me with their legal department thinking I will change my mind. What a way to treat your clients by threatening them.
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Replies (0)cR
charlotte R
1 reviews | Active since Jan 2020
9 Jan 2026, 13:30
AA NonService
On Wednesday morning I called AA for assistance as my vehicle didnt start in the morning. I wanted them to check to see what is wrong and I was at work. They took my details down and advised that they were going to send someone over. They conveniently closed the call as apparently there was no payment on the 1st. Now I have a debit that goes off every month and for some reason of theirs, as per them (there was a technical error) and the debit didnt go off. They cancelled the call as they say, they did not receive payment and did not bother to let me know what was going on. When I called again to check they told me there was no payment, the one guy told me i need to do the payment immediately and they will assist, which I did and sent them the POP. By 4pm my time to go home, they had not arrived, I got one of my colleagues to give me a jump start and left. While I was on my way, they called, this was after 4pm. I actually think that everybody should read this so they dont sign up with AA as this company makes mistakes, their mistake and leave a woman stranded. This is definitly not a good and reliable company, pls look for another provider. They didnt even have to decency to check how I got home, its absolutely unbelievable!
Helpful (0)
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charlotte R
1 reviews | Active since Jan 2020
9 Jan 2026, 13:30
AA NonService
On Wednesday morning I called AA for assistance as my vehicle didnt start in the morning. I wanted them to check to see what is wrong and I was at work. They took my details down and advised that they were going to send someone over. They conveniently closed the call as apparently there was no payment on the 1st. Now I have a debit that goes off every month and for some reason of theirs, as per them (there was a technical error) and the debit didnt go off. They cancelled the call as they say, they did not receive payment and did not bother to let me know what was going on. When I called again to check they told me there was no payment, the one guy told me i need to do the payment immediately and they will assist, which I did and sent them the POP. By 4pm my time to go home, they had not arrived, I got one of my colleagues to give me a jump start and left. While I was on my way, they called, this was after 4pm. I actually think that everybody should read this so they dont sign up with AA as this company makes mistakes, their mistake and leave a woman stranded. This is definitly not a good and reliable company, pls look for another provider. They didnt even have to decency to check how I got home, its absolutely unbelievable!
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Replies (0)VB
VZ B
1 reviews | Active since Jan 2020
19 Nov 2025, 14:34
SoloAuotomobile Gordons Bay spray shop BURN SEAT FULL OF WHOLES WHEN RUST REMOVE NOT REPPAIRED
Solo Automobike service, in Gordons Bay opposite Alfa spares . Took vehicle for spray 10 No 2025 said 3 days will be done Than only got vehilce back Wed 19 Nov 7 days later Arogant worker, , messed paint and undergoat on doors, BURNED LEFT FRONT SEAT FULL OF HOLES, AND NOT EVEN WAORY ABOUT IT Lost work time
Helpful (0)
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VZ B
1 reviews | Active since Jan 2020
19 Nov 2025, 14:34
SoloAuotomobile Gordons Bay spray shop BURN SEAT FULL OF WHOLES WHEN RUST REMOVE NOT REPPAIRED
Solo Automobike service, in Gordons Bay opposite Alfa spares . Took vehicle for spray 10 No 2025 said 3 days will be done Than only got vehilce back Wed 19 Nov 7 days later Arogant worker, , messed paint and undergoat on doors, BURNED LEFT FRONT SEAT FULL OF HOLES, AND NOT EVEN WAORY ABOUT IT Lost work time
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Replies (0)