Automobile Association
Verified Business
|2.4|29 Reviews (last 12 months)|Responds in 86h 34m
Automobile Association
Verified Business
|2.4
29 Reviews (last 12 months)
Responds in 86h 34m
AI Review Summary
Based on recent customer reviews, Automobile Association presents a sharply divided customer experience. Members consistently praise individual roadside technicians who arrive promptly, resolve battery and breakdown issues efficiently, and demonstrate friendly, knowledgeable service. However, a recurring theme is frustration with administrative processes, particularly around membership cancellations, unauthorised debit orders, unresponsive call centres, and a malfunctioning app and website. Customers frequently mention difficulty resolving billing disputes and feeling ignored when escalating complaints. Long standing members express disappointment that operational and digital service quality has declined compared to previous years.
Performance(last 12 months):
Trustindex Rating
4.3Ranked In Automotive
#131Reply Time
86h 34mReplied to 100% of negative reviews
Reply time on negative reviews: 92h 28m
TrustIndex
4.3
Ranking
#131
in Automotive
Reply Time
86h 34m
Replied to 100% of negative reviews
Reply time on negative reviews: 92h 28m
Frequently Asked Questions About Automobile Association
Recent reviews (29)
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