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Active since Jan 2018
16
Reviews
0
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Reviews
16 reviews1 month ago
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
53 replies
1 month ago
Atrocious customer service - there's no way to speak to a technician!~
What terrible service - they upgraded their mail system a few weeks ago, which caused me to lose quite some time deleting emails from my inbox (tens of thousands of them , which I long since deleted, all returned - and i had no way of recalling which were in my inbox already). THe problem now is that I have problems sending mails to a particular domain, since their "upgrade" . |This domain happens to be my office mail, which is very disruptive. BUT they do not answer . I can't sit on the phone for 90 minutes to go from "number 40" in the list, and as of now I've waited 40 minutes for the web-chat to respond, with no end in sight. This is absolutely unacceptable service/
265 replies
11 months ago
I'll never use Netflorist again - they begged me for one last chance, and promptly blew it.
After unsuccessfully trying to order flowers with the free Lindt chocolates, I gave up. The chat-line person gave me incorrect information (claiming that I had to pay first and then the free gift would "automatically" be added, and that this was "policy"). When I questioned this (why would anyone pay first, with no mention of what they are getting before pressing "pay") - the chat agent (Shreshty) simply stopped responding to me. I left the order incomplete. Next I get a phone call from Kea Pooe, who I was led to believe is a manager (but on his email i see is a call-centre agent). He apologised and told me the info i had was wrong, and arranged a web-link that made mention of the free chocs, and personally undertook to assure me that the chocs would arrive. I said, fine, I'll give you one more chance - and I went ahead. This morning: The chocs DID NOT ARRIVE. Not only that, but the flowers that arrived were NOT THE FLOWERS I ORDERED. This is the most unbelievably bad service I've experienced. I won't use them again.
0 replies
13 months ago
Fail to answer calls, no option to leave message
They never answer their phones, you wait 10 minutes and then the recorded give tells you to leave a message and their agents will return call in 15m. But immediately you are then cut off. This has been my experience many times today and yesterday, and also about a month ago when i tried for another issue.
53 replies
14 months ago
Despicably absent customer service - they can't be bothered to respond to multiple lines of contact
I took the time to do the health assessment, completed it, got the results on my phone. No problem. However, when i received the formal notifications, the information differed from what i received (it no longer had me classified as having a medical aid; my fitness level went from good to fair). I went on-line, there were 2 separate results for the same evaluation, again with errors. The main point of this rant is that it is IMPOSSIBLE to get anyone there to contact you to feedback what has gone wrong. I have : Phoned twice and spoken to 2 separate agents; I've done the on-line chat with an agent (who kept me for nearly 30 minutes, only to tell me that it is being 'escalated')., i've sent e-mails, I've even responded to an email 'survey' that they sent out. No response from anyone, 10 days later. This is despicable service to a paying customer.
53 replies
14 months ago
Despicably absent customer service - they can't be bothered to respond to multiple lines of contact
I took the time to do the health assessment, completed it, got the results on my phone. No problem. However, when i received the formal notifications, the information differed from what i received (it no longer had me classified as having a medical aid; my fitness level went from good to fair). I went on-line, there were 2 separate results for the same evaluation, again with errors. The main point of this rant is that it is IMPOSSIBLE to get anyone there to contact you to feedback what has gone wrong. I have : Phoned twice and spoken to 2 separate agents; I've done the on-line chat with an agent (who kept me for nearly 30 minutes, only to tell me that it is being 'escalated')., i've sent e-mails, I've even responded to an email 'survey' that they sent out. No response from anyone, 10 days later. This is despicable service to a paying customer.
0 replies
19 months ago
Unbelievably bad service, and it gets worse and worse.
I've already posted a reveiw regarding the failure to arrive of an item ordered. To follow-up, the service just gets worse and worse. It's now 3 weeks later and I cannot get my refund. I was told 3 to 5 working-days and I clarified this a week ago, its now been more than 7 working days and when i phone to ask where is my refund, the agent says it's not logged on the system. This is despite my call last week (which i made because I know how *********** this company is). I've asked to speak to a manager, and i'm told there is only a 'team-leader' and s/he can't do anything for me. This is unbelievably bad service, the managers of Makro online should be embarrassed.
53 replies
20 months ago
Makro Online Useless
I ordered an item online on Aug 27. Delivery date was Sep 2. Item didn't arrive on Sep 2. No email to apologise. I phoned on Sep 3, and I'm told that item is not in stock. No solution offered. I'll get feedback "in 2 or 3 working days." I asked for refund, and the agent takes me through a long process of trying to "return an order." I kept telling her that the order did not arrive, so there is no point of "returning" the order. Eventually, it was clear even to her that there was no option online to refund an order that never arrived. So, again I'm back at "we'll give you feedback in 2 or 3 working days." My request to speak to a manager is met (after a long wait) with "she's in a meeting". Unacceptable service in a competitive online market.
53 replies
38 months ago
The worst experience I've yet had with a technical security firm
My problem is with the technical security side of Cap (Cap Security Systems) and not with Cap security: They were called out to do a job in November, 2022 because 2 cameras in my system were not working. The diagnosis was incorrect: I was told I had to buy 2 new cameras, which I did, but the problem persisted. I then came up against a wall of silence, as they failed to respond. I had to beg and threaten just to get a response to my emails (eventually I sent the email to 5 different staff members). Then the process would begin again: Technician comes out, fails to fix the problem, I again have to beg for a response to my email. In the meantime I’d paid R3500 for the misdiagnosed job. I then was told that I need a separate power supply for the cameras, and an additional power supply was installed, at a cost of R1150. I did some research on the item, and it appears it can be bought for less than R300 on Takealot. When I inquired how they could justify this overcharge, the response eventually from the operations manager (after further failures to respond) was to inform me that their technician had actually brought an entire case for the power supply (which together with the power supply itself costs more than R1000). When I asked where this additional unit is, I was told that the technician had removed the power supply from the frame, but had left the rest of the frame on-site, and that I had been charged for both. This is simply not true, no such frame was left on-site - When I pointed out that no such frame was left on-site, the technical manager’s response was that he believes the technician rather than myself, implying that I am lying. This insult to a customer is simply astonishing. It’s now 3 months later and more than R4000 spent on this job – and the problem has still not been properly resolved. I can certainly say that this is the Worst experience I have yet had with a technical security firm. It’s a great pity that the technical side of Cap is linked with the security side – I have nothing but praise for the security side, but this capsecuritysystems is a sad joke.
0 replies
50 months ago
Not "rejects"
<div>I've bought 5 different "perfumes" and I can confirm that all of them are fakes. There are many Youtube videos that make very careful comparisons with the originals (comparing boxes, lids, labels, etc), and based on these I can say that these are not "rejects" but are fakes. I can't say I'm surprised, I was not expecting much more than a close resemblance to the original fragrance - but some of thes are actually unpleasant smelling. Of course, my mail to the company has not been answered.</div>
0 replies
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15 (93.75%)