Extremely Disappointing Service and Still No Refund

I purchased a blender from One Deal A Day on 01 April 2026 and only received it on 13 April after repeatedly requesting updates and a tracking number. Communication throughout the process was extremely poor, with little to no proactive feedback from the company. On 16 April, during the very first use, the blender leaked immediately while only containing water. This is unacceptable and potentially dangerous for an electrical appliance. Despite reporting the issue straight away, the faulty item was only collected on 29 April, again after numerous follow-ups, unanswered messages, and unfulfilled promises. Every interaction seemed to involve excuses rather than solutions. On 08 May, One Deal A Day requested my banking details in order to process the refund. However, today they informed my partner that these details were only requested on 12 May, which is completely incorrect and contradicts the email records we have. To date, I still have not received my refund. Once again, we had to follow up ourselves just to get an update, only to be told that the EFT would “be processed today.” This has been one of the worst customer service experiences I have ever had. Delayed delivery, a faulty product, poor communication, constant excuses, and an unnecessarily drawn-out refund process. I will definitely not be supporting One Deal A Day again and cannot recommend them based on this experience.