Evolve denim
1.1|8 reviews
NM
Nkanyezi M
1 reviews | Active since Member
06 Feb 2025, 17:14
Appalling Customer Service and Delayed Refund. #2708 .
I am extremely dissatisfied with EVLV's customer service. I placed an order on December 22, 2024 (Order #2708), and it has still not been delivered today, despite it being more than 30 days since the order was placed.
Despite numerous attempts to contact customer service, I have faced significant delays and difficulties. Long hold times, disconnections, and exorbitant call charges have added to my frustration.
I even visited the Gateway store, only to be told they couldn't process my refund despite the order failure. I was promised a refund over 18 business days ago, but it has yet to be processed. Yesterday, your representative, Mandisa Mthembu ( from customer service - said will process a refund til today nothing. Email is written fashion fusion distribution) promised me a refund, but I have yet to receive any confirmation or the money itself. , Im honestly sick and tired of this company and it's empty promises,
This experience has been incredibly disappointing. EVLV's customer service is unacceptable, and I urge them to address these serious issues. And I WANT MY BACK... Yall can keep the items
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Replies (106)NM
Nkanyezi M's updateReviewer Update
07 Feb 2025, 15:44 I am writing to express my extreme UNHAPPINESS with the ongoing delays in processing my refund for Order #2708. I have been in contact with your team numerous times, and I am tired of receiving updates without any actual resolution.The excuse of being "busy with meetings" for failing to process a refund is unacceptable. I am the customer, and it is my money that I am requesting back. My order was never delivered, and I have been patiently waiting for a refund for days, months... come onI require a definitive answer:
- When will my refund be processed?
- What is the expected date for the funds to be credited to my account?
NM
Nkanyezi M's update07 Feb 2025, 15:44
Reviewer Update
I am writing to express my extreme UNHAPPINESS with the ongoing delays in processing my refund for Order #2708. I have been in contact with your team numerous times, and I am tired of receiving updates without any actual resolution.The excuse of being "busy with meetings" for failing to process a refund is unacceptable. I am the customer, and it is my money that I am requesting back. My order was never delivered, and I have been patiently waiting for a refund for days, months... come onI require a definitive answer:
- When will my refund be processed?
- What is the expected date for the funds to be credited to my account?
NM
Nkanyezi M's updateReviewer Update
10 Feb 2025, 09:13The WORST company I ever dealt with. Another day and the issue still persist. A simple refund request of money. I'm still still waiting for my refund and again today Mandisa Mthembu or your guys customer service promised me a refund and confirmation of it by EOD. Worst customer service ever... If I can give a zero review I would easily do so.... #2708
NM
Nkanyezi M's update10 Feb 2025, 09:13
Reviewer Update
The WORST company I ever dealt with. Another day and the issue still persist. A simple refund request of money. I'm still still waiting for my refund and again today Mandisa Mthembu or your guys customer service promised me a refund and confirmation of it by EOD. Worst customer service ever... If I can give a zero review I would easily do so.... #2708