Pathetic service

LEBOGANG

0815501127

To whom it may concern

I am writing to the poor service that was rendered to me and my family. establishment on the 03 of April 2021 at about 5 pm. prior to our arrival we were busy with our shopping, on our way out to the mall we asked 1 of the security gaurds for directions we were quite lost as we were not sure where we have parked our car all of a sudden the security guard called me in an unpropriate manner all of a sudden security gaurds were surrounding us we were so confused at that time we even asked what was the problem we were told to go to the control room with a stinking attitude we refused because we all knew we were not guilty of any sort but we were forced to go to the control room the guards were very disrespectful, we felt be littled and so embarresed people were lauhging at us some even took videos of us. Therefore when we got to the control room one of the gaurds( please check the cameras) forcefully took my childs phone saying they were taking a video(The phone is even damaged), the gaurds were not co-operative at all we were very dissapointed of the treatment we received after all the money we have spent. After proven not guilty no-one was apologetic we looked like idiots, the treatment was very pathetic! I honestly believe this matter was not handled in a professsional manner and procedures were not followed. Before you accuse someone you need to be sure of your facts and deal with the matter accordingly we were falsely accused for stealing a phone and that doesn’t sit well with us at all may you deal with this complaint and see to it,that it never happens again to anyone. My kids are traumatised we are very angry I honestly cant explain how we feel right now. I honestly don’t think we will ever do our shopping in sandton city ever again!!! We even have proof of the video of how we were escorted to the control room. The gaurds were speaking to us like we were kids. One Guard I know was Samson Maluleke he was way to the extreme his attitude was stinking he even wanted to fight with me physically. I am going to make sure I spread the word and the video will be shared in all social media platfroms. We are not thieves I don't mind printing my bank statement to show how much we spent at Sandton city we are very loyal customers. But just know you have lost us I don't know if we were treated like that based on our color or what( Very Disappointed) You owe us big time!

Kind Regards Lebogang