Exclusive Auto's
Claimed Business
Exclusive Auto's
Claimed Business
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Exclusive Auto's delivers a highly praised vehicle buying experience, with customers frequently commending individual sales executives such as Adele, Angelique, Trevor, and Marlene for their professionalism, friendliness, and transparent communication. Buyers highlight the immaculate condition of vehicles and a seamless purchase process, including positive experiences for long-distance customers. However, recurring after-sales concerns emerge around unfulfilled service commitments, delayed number plate delivery, and misleading third-party service plan information, suggesting a notable gap between the strong sales experience and post-sale support.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
65h 54mReply Time
70 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 263 hours 4 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
65h 54m
NPS Score
70
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 263 hours 4 min
Review Distribution
4.4|26 Reviews
May '25 - Apr '26
5(84.2%)
4(0%)
3(0%)
2(5.3%)
1(10.5%)
5(84.2%)
4(0%)
3(0%)
2(5.3%)
1(10.5%)
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Jonathan M
1 reviews | Active since Jan 2020
4 Dec 2025, 13:49
Exclusive Auto's Service Plan ****s !!!
These People sell u 3rd Party Services plans and never explain to u how it works then u take your car to a registered RMI dealer then u get a big surprise u have to pay in on your Service plan.... Since when do u pay in on a service plan if u have one !!! Be Careful when they tri and sell u this bull****
Helpful (0)
|Replies (0)JM
Jonathan M
1 reviews | Active since Jan 2020
4 Dec 2025, 13:49
Exclusive Auto's Service Plan ****s !!!
These People sell u 3rd Party Services plans and never explain to u how it works then u take your car to a registered RMI dealer then u get a big surprise u have to pay in on your Service plan.... Since when do u pay in on a service plan if u have one !!! Be Careful when they tri and sell u this bull****
0
Replies (0)AM
Anuschka M
1 reviews | Active since Jan 2020
17 Nov 2025, 15:33
Best
The best service ever not even 2 days and I got the car
Helpful (0)
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Anuschka M
1 reviews | Active since Jan 2020
17 Nov 2025, 15:33
Best
The best service ever not even 2 days and I got the car
0
Replies (0)MC
Martin C
1 reviews | Active since Jan 2020
13 Oct 2025, 13:25
Fist I would like to...
Fist I would like to say thank to Adele and Exclusive Auto's for the great service and after sales help , Thanks Adele youre were awesome and helpful from the start would recommend you for anyone
Helpful (0)
|Replies (0)CG
Conrad G
1 reviews | Active since Jan 2020
29 Sept 2025, 04:29
We bought a vehicle in a heartbeat at Exclusive Auto's situated in Pretoria Gesina
We bought a vehicle in a heartbeat at Exclusive Auto's situated in Pretoria Gesina. Marlene, our sales representative, assisted us. She took control, and before we knew it, we were done. My dad only had a certain budget, and Marlene and her team made sure my dad could drive home with his dream vehicle. To the Exclusive Aut's team and Marlene, thank you. There are so many beautiful and decent vehicles for sale to choose from with a proven track record. Great service, honest hard working team. Thank you all, Conrad & Martyn
Helpful (0)
|Replies (0)CG
Conrad G
1 reviews | Active since Jan 2020
29 Sept 2025, 04:29
We bought a vehicle in a heartbeat at Exclusive Auto's situated in Pretoria Gesina
We bought a vehicle in a heartbeat at Exclusive Auto's situated in Pretoria Gesina. Marlene, our sales representative, assisted us. She took control, and before we knew it, we were done. My dad only had a certain budget, and Marlene and her team made sure my dad could drive home with his dream vehicle. To the Exclusive Aut's team and Marlene, thank you. There are so many beautiful and decent vehicles for sale to choose from with a proven track record. Great service, honest hard working team. Thank you all, Conrad & Martyn
0
Replies (0)M
Magda
1 reviews | Active since Jan 2020
27 Sept 2025, 08:42
First we, Willie and Magda Maree like to say THANK YOU for Gidion Erasmus for his excellent, professional service to us
First we, Willie and Magda Maree like to say THANK YOU for Gidion Erasmus for his excellent, professional service to us. Gidion is a great salesman, he definitely stand out, and is a great "aanwins" for you company. Exclusive Auto you can be proud for a salesman like Gidion Erasmus. Take care and look after him
Helpful (0)
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Magda
1 reviews | Active since Jan 2020
27 Sept 2025, 08:42
First we, Willie and Magda Maree like to say THANK YOU for Gidion Erasmus for his excellent, professional service to us
First we, Willie and Magda Maree like to say THANK YOU for Gidion Erasmus for his excellent, professional service to us. Gidion is a great salesman, he definitely stand out, and is a great "aanwins" for you company. Exclusive Auto you can be proud for a salesman like Gidion Erasmus. Take care and look after him
0
Replies (0)MR
Machela R
1 reviews | Active since Jan 2020
26 Sept 2025, 08:06
I have received a very professional service from Exclusive Auto's by the sales man called Kenneth
I have received a very professional service from Exclusive Auto's by the sales man called Kenneth. The car that i bought is so clean and in an excellent condition 👌
Helpful (0)
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Machela R
1 reviews | Active since Jan 2020
26 Sept 2025, 08:06
I have received a very professional service from Exclusive Auto's by the sales man called Kenneth
I have received a very professional service from Exclusive Auto's by the sales man called Kenneth. The car that i bought is so clean and in an excellent condition 👌
0
Replies (0)AM
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zandri P
1 reviews | Active since Jan 2020
26 Jun 2025, 06:07
Exclusive Auto bad service delivery!
Bought my 2023 Ford Ranger xlt 4x4 from them in Feb 2025, freshly serviced although I could have serviced it with Ford where I lived. They assured me the cars breaks everything has been done. Drove the Car for a week and everytime I break it sounds like someone is ramming into me and it got worse so I let JP the sales person know who sold the car to me, and said Pretoria is to far Can I take it to a place where I stay , he said yes as long as it is RMI approved. They checked and they said it was very cheap threading or something they put on the breaks when they did them, they fixed it at a cost of R1800 Jp was happy with the invoice and said they will pay it to the garage directly, I thought it was taken care of but the garage phoned me in April asking me to communicate with Exclusive Auto because payment was not made, I did that and again JP said it must be a mistake because its already handed in for payment at HR , again the same story in May and June! And now end of June the sent an email saying they will not be paying!!! This was not communicated to us from day one! I feel humiliated, All the whatsapp conversation between JP and us was that everything is fine and it will be paid! The sale was done and so was their after care!!!!
Helpful (0)
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zandri P
1 reviews | Active since Jan 2020
26 Jun 2025, 06:07
Exclusive Auto bad service delivery!
Bought my 2023 Ford Ranger xlt 4x4 from them in Feb 2025, freshly serviced although I could have serviced it with Ford where I lived. They assured me the cars breaks everything has been done. Drove the Car for a week and everytime I break it sounds like someone is ramming into me and it got worse so I let JP the sales person know who sold the car to me, and said Pretoria is to far Can I take it to a place where I stay , he said yes as long as it is RMI approved. They checked and they said it was very cheap threading or something they put on the breaks when they did them, they fixed it at a cost of R1800 Jp was happy with the invoice and said they will pay it to the garage directly, I thought it was taken care of but the garage phoned me in April asking me to communicate with Exclusive Auto because payment was not made, I did that and again JP said it must be a mistake because its already handed in for payment at HR , again the same story in May and June! And now end of June the sent an email saying they will not be paying!!! This was not communicated to us from day one! I feel humiliated, All the whatsapp conversation between JP and us was that everything is fine and it will be paid! The sale was done and so was their after care!!!!
0
Replies (0)