No Delivery, No Shipment, No Accountability

I placed and paid in full for a wig from Exclusive Virgin Hair. It has now been **three weeks since payment**, and the order has still not been delivered.

A tracking number was issued, however Aramex has confirmed that no parcel exists under that number, indicating that the item was never handed over to the courier. Providing tracking details under these circumstances is misleading.

I have followed up every single week since payment via messages and provided proof of payment, yet I have not received clear communication, accurate updates, or a resolution. The lack of responsiveness and professionalism is unacceptable.

At this point, there is no valid tracking information, no confirmed shipment, and no delivery, despite full payment having been made weeks ago.