MM
martha M
Active since Sep 2015
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
Very disappointing food quality and preparation
I am very disappointed with the quality of food I received from KFC ERMELO 2. A few days ago, I bought Streetwise Chips. The chips were cold and very stale, as if they were leftovers from earlier in the day. They were not fresh at all, and I could not even finish eating them because the quality was so poor. Then this morning I bought wings again from the same branch. The wings had almost no sauce on them. It looked like the sauce was simply brushed on very lightly instead of properly coated. The little sauce that was there tasted very watery, almost as if it had been diluted with water from an old container. This experience was very disappointing because customers expect fresh, properly prepared food when paying for a meal. Unfortunately, this was not the case during both of my visits. I hope KFC can look into the quality control and food preparation at this branch so that other customers do not have the same experience.
0 replies
4 months ago
No Delivery, No Shipment, No Accountability
I placed and paid in full for a wig from Exclusive Virgin Hair. It has now been **three weeks since payment**, and the order has still not been delivered. A tracking number was issued, however Aramex has confirmed that no parcel exists under that number, indicating that the item was never handed over to the courier. Providing tracking details under these circumstances is misleading. I have followed up every single week since payment via messages and provided proof of payment, yet I have not received clear communication, accurate updates, or a resolution. The lack of responsiveness and professionalism is unacceptable. At this point, there is no valid tracking information, no confirmed shipment, and no delivery, despite full payment having been made weeks ago.
53 replies
5 months ago
UNHYGIENIC FOOD
I have just found a string of hair in the meat which I find disgusting 😬
0 replies
12 months ago
Invest in better staff training
I visited the Sasol Ermelo Station on 2025/04/30 at 16:34 and paid R400 for petrol. Unfortunately, the attendant overfilled my tank beyond my requested amount of R200. When I raised this issue, the supervisor was notified but inaccurately claimed that I had asked for the excess fuel, which is simply not true. This experience was disappointing, reflecting poorly on customer service. I urge the station to improve its service standards and invest in better staff training. Supporting evidence is available if needed.
58 replies
12 months ago
Bad Customer Service
I recently visited Merino Ermelo to complete a purchase; however, I encountered an unexpected issue at the point of sale. The cashier was uncertain as to why my transaction was blocked and indicated that it was necessary to contact the head office for further clarification. During the initial call to the head office, we were placed on hold for nearly ten minutes. Subsequently, the cashier suggested that we attempt the call a second time. On this occasion, the call was answered, and after a brief conversation, I was asked to speak directly with a representative. I was required to answer security questions, which I comp**** with, and was then queried about my recent purchase history, including the last time I made a purchase, the corresponding amount, and any returns I had made to the store within the past three months. I expressed my difficulty in providing this information on the spot, as I do not routinely keep track of such details. I would like to emphasize that I have never been in arrears with this account and that I maintain a low balance. It was quite disconcerting to find myself in this predicament. The representative advised me to remain calm; I then reiterated that my time is valuable and that explaining my situation to someone without prior notification of the circumstances was quite frustrating. Ultimately, I ended the call and left the store without purchasing the clothes I wanted. I spent over 45 minutes waiting in line and on the phone.
58 replies
14 months ago
Wasted my airtime
I am currently on a call with an FNB online consultant who has yet to respond after approximately 30 minutes. I am quite disappointed with the level of service I've received so far, as it feels like my time is not being valued. Thank you for your attention to this matter.
71 replies
16 months ago
The service consultant Mamelang Kotlolo was of great service
The service consultant Mamelang Kotlolo was of great service. Job well done 👏
56 replies
35 months ago
I bought a cell phone at Jet back in 2017 and that phone was replaced with a new one
I bought a cell phone at Jet back in 2017 and that phone was replaced with a new one. Surprisingly I found out recently that Jet took out another insurance on the new cellphone meaning I was paying for the phone I don't have and the replacement. When I called Jet I was informed they would do an investigation they canceled the first insurance, it's been two to three weeks now. I was not given a reference number to use when I call. R22 every month for years is no joke. Jet is just a. **** full of *********** staff who don't know what they doing.
106 replies
35 months ago
The service is very good their call center is effective even during nighttime I had an incident around Feb this year at night and got assistance but the problem was that I was informed to wait for the locksmith for 3hours to come to my town however they w
The service is very good their call center is effective even during nighttime I had an incident around Feb this year at night and got assistance but the problem was that I was informed to wait for the locksmith for 3hours to come to my town however they were flexible to also allow me to get a local one. Luckily the issue resolved itself. I gave it 4stars reason being I've never claimed for a serious incident and that I'm not sure if they have Cashback or not. Otherwise I'm still happy with the service I get
53 replies
58 months ago
Let Without Retirement Annuity
My mom had a retirement policy which was taken in 2012 in which the payout was supposed to be this year, however, when she went to the Ermelo branch she was informed that the policy was canceled back in 2019. She never received any information regarding this matter. She is not pleased with how everything was handled especially after the fact that before her pension date she went there and inform them that even though she will retire in 2018 she still wants to continue making payments and the consultant failed miserably in explaining what occurred only that she will get what she contributed. I don't know if the consultant was incompetent or misunderstanding I just don't know but whatever the case maybe I still believe that she should have been updated about the status of the policy some type of communication should have been made to avoid any mistakes.
106 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
4 (15.384615384615385%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
17 (65.38461538461539%)