Inconsiderate, ignorant money making scam

/After signing up on 16/11, the program was only loaded on 24/11. On 29/11 I made contact with one of their staff and training was scheduled for 07/12. But on 29/11 I already mentioned that this seems far too time consuming and complicated and I simply don't have the time and want to cancel. There was no mention of a 5 day cancellation clause at the time of signing up or even after that. SInce then I have been trying to cancel, but they were closed over the holidays. Today 17/01 I receive a mail simply stating that they can't refund me the R19700 paid, as it was not cancelled within 5 days of signing up. But as you can see it was impossible to cancel something you knew nothing about and that was only installed 8 days later. This is totally unacceptable and I will not leave it there. My lawyers will take this further.