Unhappy customer

I ordered on the 21 October 2025 and I have not yet received my order which I wanted to wear on the 29 November 2025. Tried calling Exito office but all the numbers on the website are not working, sent numerous emails which were not responded to. On Instagram I can't send a text 😭 😢 . This is not my first order at Exito, but it's the first time I am experiencing this. Yhooo