EF
Exito Fashion House
Unclaimed Business
EF
Exito Fashion House
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Exito Fashion House faces severe criticism across virtually every aspect of the customer experience. Customers consistently report orders placed months ago that remain undelivered, with no communication or updates provided. Phone numbers listed on the website are reportedly non-functional, emails go unanswered, and Instagram comments have been disabled, leaving customers with no way to reach the business. Several reviewers describe the experience as feeling scammed and have called for refunds, with some requesting intervention from consumer protection authorities. Product quality concerns were also noted, with at least one order not matching what was advertised.
Performance(last 12 months):
#53Ranked In Retail
-100 NPSUnlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|13 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(7.7%)
1(92.3%)
5(0%)
4(0%)
3(0%)
2(7.7%)
1(92.3%)
Frequently Asked Questions About Exito Fashion House
Based on recent customer reviews, Exito Fashion House faces severe criticism across virtually every aspect of the customer experience. Customers consistently report orders placed months ago that remain undelivered, with no communication or updates provided. Phone numbers listed on the website are reportedly non-functional, emails go unanswered, and Instagram comments have been disabled, leaving customers with no way to reach the business. Several reviewers describe the experience as feeling scammed and have called for refunds, with some requesting intervention from consumer protection authorities. Product quality concerns were also noted, with at least one order not matching what was advertised.
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Ntobi C
1 reviews | Active since Jan 2020
13 Feb 2026, 09:56
Stay away from EXITO FASHION HOUSE
I placed my order in October of last year. I have sent multiple emails requesting an update on the delivery date, and I have also attempted to reach them by phone. Unfortunately, I have not received any response through email or phone calls. Furthermore, attempts to contact them via Instagram have also been unsuccessful. I noticed that their social media activity, specifically on your TikTok page, now appears to focus on decor rather than clothing. Stay away from this woman
Helpful (0)
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Ntobi C
1 reviews | Active since Jan 2020
13 Feb 2026, 09:56
Stay away from EXITO FASHION HOUSE
I placed my order in October of last year. I have sent multiple emails requesting an update on the delivery date, and I have also attempted to reach them by phone. Unfortunately, I have not received any response through email or phone calls. Furthermore, attempts to contact them via Instagram have also been unsuccessful. I noticed that their social media activity, specifically on your TikTok page, now appears to focus on decor rather than clothing. Stay away from this woman
0
Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
16 Jan 2026, 04:45
Unhappy customer
I ordered a top on the 7 Nov 2025 and till today I haven't received it. I've sent emails with no response and they numbers don't work. She posts just about everyday on Instagram but there noway of getting a hold of them and the messages on her social media is off.
Helpful (0)
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Zama M
1 reviews | Active since Jan 2020
16 Jan 2026, 04:45
Unhappy customer
I ordered a top on the 7 Nov 2025 and till today I haven't received it. I've sent emails with no response and they numbers don't work. She posts just about everyday on Instagram but there noway of getting a hold of them and the messages on her social media is off.
0
Replies (0)FB
Fezeka B
1 reviews | Active since Jan 2020
6 Dec 2025, 18:45
Unhappy customer
I ordered on the 21 October 2025 and I have not yet received my order which I wanted to wear on the 29 November 2025. Tried calling Exito office but all the numbers on the website are not working, sent numerous emails which were not responded to. On Instagram I can't send a text 😭 😢 . This is not my first order at Exito, but it's the first time I am experiencing this. Yhooo
Helpful (0)
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Fezeka B
1 reviews | Active since Jan 2020
6 Dec 2025, 18:45
Unhappy customer
I ordered on the 21 October 2025 and I have not yet received my order which I wanted to wear on the 29 November 2025. Tried calling Exito office but all the numbers on the website are not working, sent numerous emails which were not responded to. On Instagram I can't send a text 😭 😢 . This is not my first order at Exito, but it's the first time I am experiencing this. Yhooo
0
Replies (0)PM
Palesa M
1 reviews | Active since Jan 2020
26 Nov 2025, 11:27
Follow ups Ignored
I ordered 3 dresses online despite several follow ups, no response. They advertised a number we could call but it doesn't work. Refilwe keeps advertising on a daily basis but not respond to her clients. It's not my first purchase but previously they would respond to delays. Sad thing many women follow her and desire to support her but the business ethic here will make you think twice.
Helpful (0)
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Palesa M
1 reviews | Active since Jan 2020
26 Nov 2025, 11:27
Follow ups Ignored
I ordered 3 dresses online despite several follow ups, no response. They advertised a number we could call but it doesn't work. Refilwe keeps advertising on a daily basis but not respond to her clients. It's not my first purchase but previously they would respond to delays. Sad thing many women follow her and desire to support her but the business ethic here will make you think twice.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 09:24
Disgusted
The service is appalling, really terrible and I want my money back. I have tried to email these ppl countless times and nobody responds they tell you they can't locate your order number when you have paid for your order. This is truly disgusting as I was trying to support black business and they do this nonsense.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 09:24
Disgusted
The service is appalling, really terrible and I want my money back. I have tried to email these ppl countless times and nobody responds they tell you they can't locate your order number when you have paid for your order. This is truly disgusting as I was trying to support black business and they do this nonsense.
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Replies (0)NN
Nom N
1 reviews | Active since Jan 2020
5 Nov 2025, 15:33
EXITO FASHION HOUSE ****
EXITO FASHION HOUSE advertises on their instagram page but the comment section is switch off. I have ordered online on their website on the 21 October 2025. Their customer care email address is not attended to. All their listed phone numbers dont exist and they dont have any whatsapp platform. Can the OMBUDSMAN please look into all these complaints about this supplier and try to close them down or at least to get our money back.
Helpful (0)
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Nom N
1 reviews | Active since Jan 2020
5 Nov 2025, 15:33
EXITO FASHION HOUSE ****
EXITO FASHION HOUSE advertises on their instagram page but the comment section is switch off. I have ordered online on their website on the 21 October 2025. Their customer care email address is not attended to. All their listed phone numbers dont exist and they dont have any whatsapp platform. Can the OMBUDSMAN please look into all these complaints about this supplier and try to close them down or at least to get our money back.
0
Replies (0)NN
Nom N
1 reviews | Active since Jan 2020
5 Nov 2025, 15:14
EXITO FASHION HOUSE ****
Exito Fashion House has a great Instagram platform where they advertise their clothing. Based on that, I ordered online on 21 October 2025 with the hope that they are a trusted South African brand since they have listed South African celebrities that wear their clothing. Their website doesn't have any contact details, only an email address that bounces, orders@exito.co.za. Their customer care email address is not attended to. Can the OMBUDSMAN intervene, as there are many complaints about this organization? I will also lodge a complaint on the Consumer Complaint platform.
Helpful (0)
|Replies (0)NN
Nom N
1 reviews | Active since Jan 2020
5 Nov 2025, 15:14
EXITO FASHION HOUSE ****
Exito Fashion House has a great Instagram platform where they advertise their clothing. Based on that, I ordered online on 21 October 2025 with the hope that they are a trusted South African brand since they have listed South African celebrities that wear their clothing. Their website doesn't have any contact details, only an email address that bounces, orders@exito.co.za. Their customer care email address is not attended to. Can the OMBUDSMAN intervene, as there are many complaints about this organization? I will also lodge a complaint on the Consumer Complaint platform.
0
Replies (0)DL
Dibona L
1 reviews | Active since Jan 2020
26 Oct 2025, 05:35
Horrible Customer service
Horrible Customer service and this shop should be closed and the owner sued or arrested for ***** , she does not deserve to own a shop, I ordered 2 dresses on 13th September 2025 for a surprise Anniversary only to find out i have surprised myself as I am still waiting for my orders with no update ,no communication and her shop at Pretoria north is closed.Please Refund my money back
Helpful (0)
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Dibona L
1 reviews | Active since Jan 2020
26 Oct 2025, 05:35
Horrible Customer service
Horrible Customer service and this shop should be closed and the owner sued or arrested for ***** , she does not deserve to own a shop, I ordered 2 dresses on 13th September 2025 for a surprise Anniversary only to find out i have surprised myself as I am still waiting for my orders with no update ,no communication and her shop at Pretoria north is closed.Please Refund my money back
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