Exnova is a ****. Beware, their system & support is dismal.

Exnova is a ****. Their system glitches. The take profit function constantly malfunctions and triggers automatic stop losses. When you try to close trades the Exnova system says you need to first deposit funds in order to close a trade and when you do deposit funds the system does not close your trade. This causes your losses to go on until hundreds of dollars are deposited and then the system initiates automatic stop losses. Every time you contact support you get an automated response, telling you the query has been resolved. This platform is unregulated and you will save yourself time and money if you avoid Exnova/IQ Options platforms as they are the same. I submitted screenshots with their system errors, take profits not working and system not allowing to close trades and it it more than 2weeks and I get emails asking me to keep sending position IDs, verify details but nothing in response to their faulty system and my money that was taken from my account because of their system glitches. The screenshots will be posted online titled Exnova **** and Exnova system malfunction.

Here is my email to Exnova the ****mers and my matter has not been resolved and my money has not been returned to me.

Dear Exnova/IQ Option Support,

I am writing to formally raise a serious concern regarding a malfunction on your trading platform that has directly resulted in financial losses to my account. On the 8th of May 2025, several of my trades reached the predetermined take profit levels. However, due to a glitch in your system, the platform failed to automatically close these trades as expected. Additionally, I was unable to manually modify the take profit levels as the trades moved in my favour. Any attempt to close the trades now is met with the error message: "Unable due to unknown error." These trades remain open and in error. This platform malfunction had a direct knock-on effect on the rest of my account. Since the affected trades remained open due to your system error, other trades were triggered and subsequently hit automated stop losses, resulting in avoidable financial losses.

I have attached screenshots clearly showing: The take profit trades that remain open. The error message preventing closure or modification. The account impact due to this error.

I request the following: Immediate investigation and resolution of the error preventing closure and modification of my affected trades.

Full compensation for the losses incurred as a result of your system's malfunction.

Please treat this matter with urgency. Should I not receive a satisfactory resolution, I will be left with no choice but to share the details and attached evidence across public forums, review platforms, and trader communities to ensure transparency and accountability.

Below are my account details and affected trade positions for your reference: User ID: 173826109 Automated close trades attached. 8th May at 08:16 (3 trades)

Thank you for your prompt attention to this matter. I look forward to your swift response.

Stay away from Exnova. They will ensure that you lose your money.