Excuses for negligence and general disinterest

Expert Cleaning Services was more focused on pushing sales and higher priced products than delivering properly and the agreed service. It was very annoying dealing with the sales agent, trying over and over again to pitch for higher level services that wasn't really needed. They then did a horrible job (the dirty water wasn't sufficiently sucked out of the couch it bled out onto the seats leaving behind stained blotches) and then proceeded to blame their (very clear) negligence on the fact that I didn't take up the most expensively priced service. They also hauled the loose big carpets outside to clean them, but left them outside leaving me to struggle on my own to get them dragged inside.