MV
Minette Van den Berg
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews31 months ago
Makro delivery incompetence somehow my problem
Makro's incompetence lead to inconvenience on my end and on top of that they mistreated me. An online order was delivered to the wrong address. I logged the matter on various occasions on several platforms - it was ignored and/or insufficiently dealt with. Two weeks later they launched an investigation into who/where the package was delivered to. When they finally did try to contact me and couldn't reach me (tried to call me during work hours while I was in workshops, no messages left, I had to Google the number I had a missed call from) they called me "skelem" in an email.
131 replies
38 months ago
No refund for cancelled show
In Dec2019 I bought tickets to the Disney on Ice show that originally would have been in 2020. The show was postponed a few times, and finally we received a notification in Aug2022 that the show has been completely cancelled. I never received a refund; I started following up in Dec2022 and chased down for an answer a couple of times. There has been no resolve. For some reason I've just been brushed off and told to contact eBucks - but eBucks has nothing to do with this transaction (and also cannot be reached, which is another matter). I still have not received my refund.
0 replies
78 months ago
Recommended
Great packages; consultant was extremely helpful with a special request I had. Also refreshing to have such friendly assistance
0 replies
78 months ago
Not recommended
They were late with the finalisation of the project. Couch cushions are uneven. Seams are crooked (not talking about wrinkles in the seams which are to be expected, the actual seams at the cushion edges run scew and crooked). They reused the foam of the couches without consulting me or making it clear that they will do this while it was my intention to have a quote and project done with new foam.
0 replies
92 months ago
Excuses for negligence and general disinterest
Expert Cleaning Services was more focused on pushing sales and higher priced products than delivering properly and the agreed service. It was very annoying dealing with the sales agent, trying over and over again to pitch for higher level services that wasn't really needed. They then did a horrible job (the dirty water wasn't sufficiently sucked out of the couch it bled out onto the seats leaving behind stained blotches) and then proceeded to blame their (very clear) negligence on the fact that I didn't take up the most expensively priced service. They also hauled the loose big carpets outside to clean them, but left them outside leaving me to struggle on my own to get them dragged inside.
0 replies
102 months ago
Ignoring my escalations
First of all, what a bad move on Vodacom's part for partnering with a shady company such as Elite Mobile. And shame on you, Vodacom, for making my personal detail and data available to anyone, nevermind a to a company with such a bad reputation. Elite Mobile processed an upgrade (but in incorrectly so and at highly inflated prices) and other unauthorised transactions on my Vodacom account, but Vodacom is making no effort in assisting with rectifying the situation. Odd, that they allow another company to process things on my account, and then suddenly Vodacom can't override it based on MY request. I escalated my query, since I wanted to speak with someone with authority to get the situation resolved, but never got the call back I was promised. I received a sms that my query has been closed off without Vodacom making any attempt to contact me or to sort out the issues.
271 replies
103 months ago
Unauthorised actions and misleading information
Elite Mobile facilitated a Vodacom upgrade based on misleading information. I now also notice quite a number of discrepancies between what I agreed with, and what has been processed on my Vodacom account. Monthly fees for the upgraded package is more than stated on Vodacom's website (and this over and above the explicit fee they charge to facilitate the upgrade) The once-off free data bundle turned out to be not so free, and not so once-off. Double charges are going through my account due to Elite Mobile timing the upgrade incorrectly. Even more charges going through my account that I do not know what they are for. I want everything processed by Elite Mobile to be reversed with immediate effect. I also want the voice recordings of my conversations to them, to enable me to take up this matter with the Consumer Protection Act.
61 replies
105 months ago
Stealing my money
Satrix still takes off debit orders after I've instructed full closure of accounts and stopping of debit orders. Their systems and processes are substandard. I closed our accounts in the first place due to 1) bad service and bad attitude, 2) being incapable of processing simple straightforward instructions, and 3) being quite expensive for the passive nature of the investments.
61 replies
118 months ago
Regret using Angels Online Store
<p>Oh how I regret making use of Angels Online. The long delivery delay wasn't very clear to me, and I'm not happy about he fact that full payment was required upfront - therefore there was no incentive to fill orders timely and effectively. But worst was the fact that the order was not delivered to my addrress as it should have been and it ended up at some obscure post office in a less than safe suburb, a far drive from home - and this due to an oversight on Angelica's part. I merely received a *shoulder shrug* from her and she left it up to me to resolve, causing me a heck of a lot of inconvenience, and a lot of time wasted.</p>
0 replies
128 months ago
Tracker AKA Lies and undue charges
I want everyone to realize that Tracker charges you R395 to remove a tracker unit from your car upon cancellation - but if you leave an unused tracker unit in your car it drains your car battery. So you have no choice or say in this charge.<br> <br> They are not client centric - the call center cannot answer any of your queries, and then promises to get back to you with feedback but that is just an excuse to get you off the phone.<br> <br> Response times are pathetic - It takes them THREE DAYS to test a unit. Feedback on queries happens NEVER. It takes them WEEK to give you a call back when you want to cancel a unit. <br> <br> They outright lie - they tell you the tracker unit self-tests but it DOES NOT!!!! <br> <br> Geez, I can elaborate so much with the bad experience I've had with Tracker, and all the reasons why you should never use them - not enough characters or time available here!!!
75 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)