Money Hungry, dishonest, sloppy company

I called this company. I believe one branch is in Roodepoort, but they have branches all over the country. I called and said that my electricity had tripped, and when trying to switch It on, It refused to come on even after 10 minutes. I explained that I was blind and that I couldn't tell them what they may need to know. They then asked because I was blind, how did I get their number and how did I want to pay because I can't see. I explained that If they can bring a card reader, as long as It was a analogue machine where I can feel the keypad It would be fine. I gave them my address and they then sent one of their guys out. When the electrician arrived, he didn't really even give us time to decide what we wanted to do, he was very fast to get started. He talked very fast and gave different calculations. My husband was with me and If he didn't stop them, they probably would of tried to fix the whole DB board which I believe for this company costs almost R10000. At the end we settled on R2500, but we didn't feel very easy about things. The electrician worked very quickly and It seemed almost roughly. He took 2 days to come back and install the new trip switch and other components because of the Heritage day public Holiday. My husband and I felt unsafe though because somehow the electrician managed to get power to the house, but he had taped up the box while he was working and If something was to go wrong, we would have no way to control things. Eventually, the electrician installed everything and I sighned for his work. He scratched my card meaning the old technology where he put a piece of paper over my card and then used a tool to scratch the card details so they could withdraw the money. The electrician even spoke to my father and we settled on R2500 which I expected them to withdraw on the Tuesday. The ****** company then withdraw my money twice and double charged me and now they not reversing the payment. This is utterly dishonest, and when the electrician walked in and even when I spoke to the office, I didn't get the idea we were going to get good service but we were panicking and wanting electricity back. I want to name and shame this company for not only taking advantage of blind people but also for having such ridiculous prices and not being honest enough to just take R2500 as agreed, but they had to withdraw double and now they acting like they didn't know It even happened. Shocking, absolutely shocking.