Sunwardpark Express Laundromat

Express Laundromat in Sunwardpark I handed 2x items in on the 9th Dec 2020. R600 One sleeve ****tail dress & a jumpsuit. I asked to have a zip inserted between sleeve & dress so I could have the option to remove the sleeve. I asked to have thick elastic band put in on leggs. On collection I received the jumpsuit with thin elastic bands and my dress!! SLEEVE SLAUGHTERED OFF and 2x ZIPS INSERTED ON BOTH SIDES OF THE DRESS!!!!! I took the jumpsuit home because I didn't want that item also destroyed. The dress was send back nemerous of times. The "reception" ladies understood exactly what was suppose to be done. But sum how the owner MARIE WILLIAM, said she understood but yet every time dress came back it wasn't done the way I asked. She destroyed my dress!! I can't even get it over my head anymore because of all the corrections she had to make. This lady has NO RESPECT FOR HER CUSTOMERS the way she spoke to me!! On top of that, she hardly responded to my messages. I could pick up even her workers (reception ladies) are afraid of her. Every time I would go to shop to follow up on proses, they would refuse to call/speak to her, they wanted me to speak to her to ask when my dress will be available for collection. I eventsurely got so tired of having to drive up and down to shop, sending her messages to follow up and working myself up, I told her to put my sleeve back and fix up the sides and just refund me! Got the dress back 8April 2121, 4months later, still not able to but dress on and now the sleeve is sowed on like you won't believe! Can never wear it again. I bought this dress during a time where my husband & I didn't receive a salary, but it was our 1st wedding anniversary so I wanted something nice to wear for the evening. Had it on for 3hours! R600 for dress and R75 for alteration down the drain! She refuse to refund me for the mess up she made! Think if she made the mistake and then tried to apologize and made my dress priority to be fixed, I would probably feel better about the situation but her attitude is out of this world. Guessing customers that has had bad experience don't all talk out because you feel your hands are cut off.. I really don't wane be spending money on lawyers fees and time out of my day. But it's unfair that people like this thats suppose to deliver a service treat you like this and destroy your property you paid for!