Extremely poor service

Shocking service! I paid for a small repair to my Lapa on April 21, 2023 in full, since previous experience with the company was excellent. 3 weeks later my wife phoned Charles about lack of communication and work. We are busy on a large contract was his reply, we come in 2 weeks. 2 weeks later still no action. On 8 July 2023 I sent email to Charles and Info address with my banking details requesting my money back. No reply, no money. 19 July 2023: I sent another email to above addresses requesting to have my money paid back by July 21, 2023. Failing to do so I would interpret as attempted *****. No work, no reply, no money! The mission statement on their website "www.extremethatchers.co.za" rings rather hollow: Quote "Extreme Thatchers is a proudly South African family business with Christian values. We strive to give the best service and........" Unquote