1 reviews | Active since Member
Veronica the optometrist has caused so much damage to my eyes by over prescribing glasses. I would suggest avoiding this branch at all costs. I first saw them in 2022. It was a comedy of errors from the start by giving me the incorrect lenses. She the fitted the correct lenses which were over prescribed and in her own words "for future compensation" I'm now having to see a ophthalmologist and vision the****** to correct my biocular diplopia. When I went to report my issues of double vision to her, instead of accessing me correctly she prescribed bifocals. 2 days later I said it's not my solution and requested a refund. She denied the refund instead sent me a ridiculous email and passed me off onto her collegue at a different branch "Canal Walk" They were much better but I still was not treated correctly for my symptoms. I left EyeQ Tygervalley R22000 down and have 2 new frames with my original prescription from 9 years ago. It's now cost me a further R18 000 to try to correct my eyes damaged by Veronica with her over prescribed lenses. Stay away.