Customer service is BAD

The bike is fine untill you get stuck net to the road and there is no one to assist you, all the phone is off, if you ask please come and sort this out, it's the only transport you have, they don't have drivers of they don't work in certain areas, so you must walk and see more to work, of pay hell lot of money for uber or bolt, since Thursday till this morning it's been 700 for me to get to work and back, I pay my bike every month, so I do not have to struggle to get where a need to be, tlbut they don't care, they do not communicate, but boy don't pay on time, they will tell you we will switch off your bike if you don't pay, your customers service sucks