Poor Service

Morning

Im Onthatile Ntlhane from Tshwane University Technology, i missed a letter or letters while typing my security code, my problem is I can't login so that i would be able to use my Ezaka portal. It's almost three months now trying to get hold of Ezaka staff members to help me. Their system it's so useless you can't even recover or do another security code when you forgot your password. While they were at TUT i went to them several times with the same problem and they kept promising to send OTP number which they never did till today. I don't know how many times have i send them a WhatsApp telling me they will get back to me, while sending those WhatsApp they told me to a picture holding my Identity document and i did till today. My mom connected me with Ezaka landline which i hold for about 30 minutes then the call get dropped. Intellimali was way better than this *******. I think NSFAS should think again, cos im suffering right now, it's hard for me to go to school. I don't know how many people i owe money so that i can be able to, get to school