Pathetic service

If u could give a no star, then I would. I purchased a lounge set from FAB FURNITURE end of June 2020. 5 months later, the couches started sinking in and all cushions move out of place when you sit. I sent several emails and WhatsApp messages, no response, eventually after 2 months, I got a response. They refused to give my cash back. So I had to pay R3100 more for another couch. But I didn't have a choice, the same couches are, R2000 less in other stores. Service is pathetic and they are just rip offs. They are thieves from what I can say. There is nothing FABULOUS about the furniture. Pathetic service