F
Unclaimed Business
F
Unclaimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Facebook faces overwhelming criticism from South African users. The most prevalent complaints involve hacked accounts with no effective recourse, fraudulent ads and scams on Marketplace that go unaddressed, and identity theft profiles that remain active despite repeated reports. Customers are deeply frustrated by the complete absence of human support, relying instead on unresponsive bots and automated systems. Unauthorized charges on linked bank accounts and unjustified account suspensions without warning further erode trust. Users describe the platform as unsafe for both personal and business use.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.4|30 Reviews
May '25 - Apr '26
5(3.7%)
4(3.7%)
3(3.7%)
2(0%)
1(88.9%)
5(3.7%)
4(3.7%)
3(3.7%)
2(0%)
1(88.9%)
Frequently Asked Questions About Facebook
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Antonio G
1 reviews | Active since Jan 2020
10 Mar 2026, 13:12
Facdboo not protecting us.
J likd to award about facebook app ******* and for nog doing nothing at all to protect all users of the app. Peopld oug there they find how sasy is to use the app to **** other pdopld,users of the app. But someusers of the app they are guilty as well,they want to buy a item very cheap and they pay deposit to not loose the BARGAKN DEAL AND KNCREASING AND PROMOTING THDE NCREASE OF ****MERS.. BUT THE APP SEEMS LIKE ATD NKT INTEREST ST SLL REMOVING ZND BLOCKING THIS ZUCH UDERS TO PROTECT HONEST USERS CERTAIN PKST I BEEN REPODTING AS A **** zND THey never been removed at all
Helpful (0)
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Antonio G
1 reviews | Active since Jan 2020
10 Mar 2026, 13:12
Facdboo not protecting us.
J likd to award about facebook app ******* and for nog doing nothing at all to protect all users of the app. Peopld oug there they find how sasy is to use the app to **** other pdopld,users of the app. But someusers of the app they are guilty as well,they want to buy a item very cheap and they pay deposit to not loose the BARGAKN DEAL AND KNCREASING AND PROMOTING THDE NCREASE OF ****MERS.. BUT THE APP SEEMS LIKE ATD NKT INTEREST ST SLL REMOVING ZND BLOCKING THIS ZUCH UDERS TO PROTECT HONEST USERS CERTAIN PKST I BEEN REPODTING AS A **** zND THey never been removed at all
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Geoffrey G
1 reviews | Active since Jan 2020
13 Feb 2026, 10:14
Facebook now a real personal liability - avoid it.
Facebook has recently gone to the dogs - nothing works and you are in real danger of being labelled a ********* or ********* etc just by trying to sign in. Their algorythm is so *******ed it does not work. They ban you for no reason and will not let you open a new profile. Your account is so easily hacked it’s shameful. Someone *****s your identity - FB says that’s fine and leaves the **** account online!! Also, you cannot object or ask them to correct a bad decision. Nada. You just have to deal with *****ic bots programmed to talk without resolving anything. This is a dangerous platform - stay well clear of it.
Helpful (0)
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Geoffrey G
1 reviews | Active since Jan 2020
13 Feb 2026, 10:14
Facebook now a real personal liability - avoid it.
Facebook has recently gone to the dogs - nothing works and you are in real danger of being labelled a ********* or ********* etc just by trying to sign in. Their algorythm is so *******ed it does not work. They ban you for no reason and will not let you open a new profile. Your account is so easily hacked it’s shameful. Someone *****s your identity - FB says that’s fine and leaves the **** account online!! Also, you cannot object or ask them to correct a bad decision. Nada. You just have to deal with *****ic bots programmed to talk without resolving anything. This is a dangerous platform - stay well clear of it.
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Karina M
1 reviews | Active since Jan 2020
13 Jan 2026, 15:40
Really disgusted!!! My husbands account was hacked, the hacker even posted a birth certificate-how we came to know that the account was hacked
Really disgusted!!! My husbands account was hacked, the hacker even posted a birth certificate-how we came to know that the account was hacked. Been reporting the account like crazy, I even sent them an email to please remove the account as this hacker now has access to personal info and pictures of my children! Yet, facebook does NOTHING!
Helpful (0)
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Karina M
1 reviews | Active since Jan 2020
13 Jan 2026, 15:40
Really disgusted!!! My husbands account was hacked, the hacker even posted a birth certificate-how we came to know that the account was hacked
Really disgusted!!! My husbands account was hacked, the hacker even posted a birth certificate-how we came to know that the account was hacked. Been reporting the account like crazy, I even sent them an email to please remove the account as this hacker now has access to personal info and pictures of my children! Yet, facebook does NOTHING!
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Helet-Mari Young
1 reviews | Active since Jan 2020
5 Jan 2026, 13:55
Facebook promotes ****ms
Facebook promotes ****mers. They gave so many sites, *****ulent sites, replicas of legitimate sites, that ****s clients. I shop online daily… from clothes to groceries, even dog food. The first time it happened was with Old School, the second time with Poetry and now today, with Burnt. This only happens on Facebook. It is also damaging for the brands, who probably don’t even know this is happening.
Helpful (0)
|Replies (0)HY
Helet-Mari Young
1 reviews | Active since Jan 2020
5 Jan 2026, 13:55
Facebook promotes ****ms
Facebook promotes ****mers. They gave so many sites, *****ulent sites, replicas of legitimate sites, that ****s clients. I shop online daily… from clothes to groceries, even dog food. The first time it happened was with Old School, the second time with Poetry and now today, with Burnt. This only happens on Facebook. It is also damaging for the brands, who probably don’t even know this is happening.
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Replies (0)SL
Soritha L
1 reviews | Active since Jan 2020
15 Dec 2025, 16:43
Facebook Marketplace - ACE GAMINGSA
I wanted to buy a PS3 on Facebook Marketplace from ACE GAMINGSA aka LIAM MANZONI. He had the whole Playstation bundle ready which I wanted to buy (according to him) and he even showed me pictures. He then asked me to make the payment, he will send the package via PEP (PAXI) to me. But this never happened. After I made the payment, he disappeared from the scene. This guy is a ****mer, beware of him. Do not trust him, he is very smooth - but you can't believe how this person can rob you blind.
Helpful (0)
|Replies (0)SL
Soritha L
1 reviews | Active since Jan 2020
15 Dec 2025, 16:43
Facebook Marketplace - ACE GAMINGSA
I wanted to buy a PS3 on Facebook Marketplace from ACE GAMINGSA aka LIAM MANZONI. He had the whole Playstation bundle ready which I wanted to buy (according to him) and he even showed me pictures. He then asked me to make the payment, he will send the package via PEP (PAXI) to me. But this never happened. After I made the payment, he disappeared from the scene. This guy is a ****mer, beware of him. Do not trust him, he is very smooth - but you can't believe how this person can rob you blind.
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Gert P
1 reviews | Active since Jan 2020
28 Oct 2025, 07:49
No support from Facebook when changing account administration.
Facebook cannot be trusted with support of accounts. They decide on what they support. If something is outside their norms it is not supported. Surely if a company have an administrator and the administrator leave without assisting to transfer the account they should provide for resetting of the account.
Helpful (0)
|Replies (0)GP
Gert P
1 reviews | Active since Jan 2020
28 Oct 2025, 07:49
No support from Facebook when changing account administration.
Facebook cannot be trusted with support of accounts. They decide on what they support. If something is outside their norms it is not supported. Surely if a company have an administrator and the administrator leave without assisting to transfer the account they should provide for resetting of the account.
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