Reject of a bed I bought at fair price..no one is helping nor getting back to me as a customer

I bought a bed at fair price in daveyton. Was given 6months warranty before the 6months the bed is now torn has holes..I reported it in month 4 already but didn't have my slip ..month 5 I went back with my slip...they telling me about the 7day rule of which they never said anything about it when I purchased and when they delivered..how can a bed have holes within 7days of being used??now m stuck with a reject bed from fair price..they refusing to help even their head office is as useless The company it self has bad customer service..their complaints land line number will ring till Jesus comes back no one will answer..their email system will automatically bounce back Store Manager in daveyton has a very bad attitude towards customers and his tone is very rude aswell. I truly don't understand how do u trust a person like that with such a big role and him to represent your company..but m thinking you hired him because you all the same manager and head office there is no difference