Imagine paying for internet into AN INCORRECT ACCOUNT for 3 years. . . . No, this actually happened to us:)

Absolutely shocking experience with your Faircom Fibre Company!! Please get to the bottom of this.

We have been paying this provider for nearly three years into an incorrect account. To be fair, I admit that on our side, should we have been paid directly via their portal — had we done so, this issue would likely never have happened.

But instead, we sent multiple proof of payments over these 3 years(which they confirmed receiving each time and even reconnected our line several times). It was convenient for us, and they accepted it without question.

Only now, after all this time — when we sent the POP for this month — did they finally pick up the error.

What makes this even worse? Rather than taking accountability for failing to notice the problem sooner, the arrogant and completely unprofessional accounts department chose to punish us: they switched off our internet and slapped us with double invoices. And no, this wasn’t even explained — they just ignored my complaint and quietly added the extra charges to the payment portal.

The level of incompetence and sheer disregard for long-standing customers is outrageous. After years of being a loyal paying client, we’re treated with zero accountability and total contempt.

Have some other than Razia and Claudette call me to get to the bottom of this. I am hoping that there is atleast one person in that Claremont office that has people skills and can help get to the bottom of this.

Faircape..

Your group has potentially lost quite a bit of money because of this oversight. They need to take accountability or I'll take my business elsewhere. (Not that it would matter, considering that apparently, I haven't even been paying you in the first place)