Faircape Group
1.5|53 reviews
HD
Horst D
1 reviews | Active since Member
01 Jan 2022, 06:55
Worst ISP
Again, no internet
Since days the connection doesn't work, but this ignorant people are not available.
Helpful (0)
Replies (265)0
Replies (265)Faircape Group's replyOfficial
01 Jan 2022, 08:26Please would you advise the area where you are experiencing no service?
Best regards,
Faircape Group's reply01 Jan 2022, 08:26
Official
Please would you advise the area where you are experiencing no service?
Best regards,
Faircape Group's replyOfficial
04 Jan 2022, 10:03Dear Mr HorstAt Faircom, we pride ourselves on delivering the most professional and personalised service and will continuously strive to be better. We are sorry to hear that you experienced degraded internet connectivity.Octotel, the fibre carrier that your internet connection is operating on, had technical issues relating to intermittent degraded connectivity speeds.They have resolved the issue and their network is running optimally again.
Best regards,
Faircape Group's reply04 Jan 2022, 10:03
Official
Dear Mr HorstAt Faircom, we pride ourselves on delivering the most professional and personalised service and will continuously strive to be better. We are sorry to hear that you experienced degraded internet connectivity.Octotel, the fibre carrier that your internet connection is operating on, had technical issues relating to intermittent degraded connectivity speeds.They have resolved the issue and their network is running optimally again.
Best regards,
HD
Horst D's updateReviewer Update
04 Jan 2022, 12:24Service would be to inform your clients. But hey, you are not even able to come back after lodging a ticket.
At the end there was only one option - cancel the contract, you are not worth to deal with it !
At the end there was only one option - cancel the contract, you are not worth to deal with it !
HD
Horst D's update04 Jan 2022, 12:24
Reviewer Update
Service would be to inform your clients. But hey, you are not even able to come back after lodging a ticket.
At the end there was only one option - cancel the contract, you are not worth to deal with it !
At the end there was only one option - cancel the contract, you are not worth to deal with it !
HD
Horst D's updateReviewer Update
04 Jan 2022, 12:27Addition:
Just read the amount of 1star reviews. then we all agree that your service is poor. And not, please don't refer to the ratings in 2017, 2018. Your are NOT RECOMMENDABLE !
Just read the amount of 1star reviews. then we all agree that your service is poor. And not, please don't refer to the ratings in 2017, 2018. Your are NOT RECOMMENDABLE !
HD
Horst D's update04 Jan 2022, 12:27
Reviewer Update
Addition:
Just read the amount of 1star reviews. then we all agree that your service is poor. And not, please don't refer to the ratings in 2017, 2018. Your are NOT RECOMMENDABLE !
Just read the amount of 1star reviews. then we all agree that your service is poor. And not, please don't refer to the ratings in 2017, 2018. Your are NOT RECOMMENDABLE !
Faircape Group's replyOfficial
04 Jan 2022, 12:47I am sorry you feel that way as we have thousands of very happy clients.
Please let us know how we can help you change your service provider causing you the least amount of inconvenience.
We apologise for your bad experience.
Please contact Faircom to advise how you would like to proceed
Please let us know how we can help you change your service provider causing you the least amount of inconvenience.
We apologise for your bad experience.
Please contact Faircom to advise how you would like to proceed
Best regards,
Faircape Group's reply04 Jan 2022, 12:47
Official
I am sorry you feel that way as we have thousands of very happy clients.
Please let us know how we can help you change your service provider causing you the least amount of inconvenience.
We apologise for your bad experience.
Please contact Faircom to advise how you would like to proceed
Please let us know how we can help you change your service provider causing you the least amount of inconvenience.
We apologise for your bad experience.
Please contact Faircom to advise how you would like to proceed
Best regards,