do not trust the FAIS as they are PRO BROKER and do not look at cases informatively

I had lodged a case against my broker , whom later I found out is NOT just a broker but a director fo the company aswell, diespite NFO rulings that my claim should have NOT been the policy route ( which I submitted to FAIS aswell) aswell as evidence that there was foul play from my brokers side. When my FAIS ruling arrived as dismissed and I went through the documentation , my version of events was grossly distorted by the adjudicator , and when I called her to question this she got annoyed, she was under the impression that correcting my version of events would NOT make a difference in the ruling , I also questioned why I never got the opportunity to respond formally ( as in view the response of the Brokers firm and respond ) before a ruling was made . Looks like this is a commin occurance with Both NFO & FAIS. What was even more shocking is that the Adjudicator on my case boldly stated that my brokers duty is not to assist with claims as that is NOT part of their mandate but what is TCF then there for ????? , i was told by the adjudicator that I need to contact the insurance company directly , when i pointed out to her that I had attempted to work with the Insurance directly I was refused and told i need to work through my broker . Im very dissatisfied with FAIS and how they have handled my case and i feel that no attention to detail was done ( even though I requested this from my initial complaint ). FAIS chose my brokers side and make a ruling without due consideration.